Real Canadian Superstore
Reviews and Complaints

I was at Real Canadian superstore 3 days ago looking at an add that they have Brar samosas. My nephew loves them so I drove after work from west end of the town to the east one real Canadian superstore, I saw it was all empty so asked the person behind the food counter and was told we clean up everything at 9 pm you are a few mins late if you come tomm before 9 pm we will have it here. Another girl behind the counter said the same thing. Next door I left a few mins early from work made it there at 8.45 pm and everything was empty. I asked the guys behind the counter (3 of them). One guy said you should have come early. I mentioned to him was here yesterday and was told it gets closed at 9 pm. It was now only 8.48pm. To this another guy with nose ring ( Skylar) rudely interrupted and said we cleaned up what can you do and started making some hand signs smirking at me. I again asked the guy behind the counter that I was in yesterday and I would not mind if they were half baked as I could bake them at home and willing to wait. The employee with nose ring (Skylar) said you can go complaint at customer service and laughed. the other 2 just stood there as if they did not care. I was planning to buy a few more things. I left my cart. it is one of the worst customer service I have ever seen. I did mentioned this incident to a part time manager. Then I drove down to Sobey's and They went out of their way to get me fresh samosas while i shopped there.
Feel free to check & verify your in store camera to experience what extremely bad customer service experience is maybe save it for a training video what not to do.

Real canadian superstore 825 Oxford St E, London, ON N5Y 1Y6 Canada

Bought gad at pump. Went in to buy 2 pjgs cigs with cash, put down 2 x $20, attendant scooped up and put in his till quickl then I see the total was only $19.45 so I asked for my other $20 back and he denied it and said he snapped the one $20 before putting in till. He did not. He put the 2 x $20 in slot quickly. So I verified my remaining money and confirmed back to him that fir sure $20 was not there. I am so dismayed by this. I told him that is a lot of money for me! I then asked for the managers name and station number, which he would not give me. I would like my $20 returned.

Hello,
I was shopping at Superstore west of Edmonton, I had a Lablaws ad. The 24 package of Nestley water was on sale for $1.88 Limit of 12. It is fake as they say the do a price match. The Supervisor at that store was rude ad didn't even know where the Lablaw store comes from she said that never seen this before but all the clothing in thay store comes from Lablaws.

Last night on May 14th I went shopping at the Chilliwack superstore. I was with my girlfriend and step son. We went to get a free cookie from the bakery for my kid. There was the night shift janitor standing at the counter. He gave my stepson a cookie with his very dirty hands. They were literally covered in grease and dirt. After I walked away with my son, so I couldnt hear, he started attempting to flirt with my girlfriend. She didn't tell me until we were home so I wouldn't start a fight. She was very uncomfortable. He said something like "that dress looks very delicious on you, pretty momma!"
Now.. If you guys aren't going to do anything about this, I guarantee you that I will. This has been stressing me out all day and I'm ready to go to the store and find this pervert and help him remove his entire jaw.

I don't get it. We shop nearly exclusively at the deerfoot meadows superstore in calgary. Generally, we find everything we want, with one exception. Pretty much every time we go, the area for mann's snap peas is empty, and we have enough to drive somewhere else to get them. I'm referring to the smaller bags (227 g).
Clearly, they sell out quickly. Isn't that reason enough to have more on the shelf? They sell!
I am getting so sick of rolling my eyes up, having to say "gotta go over to walmart again", because that one item is constantly not there.

My family and I have been shopping exclusively at the real canadian superstore for 6 years now with nothing but good good prices and great customer service . no complaints until today. I went thru cash line 4 at 17:03 and had the misfortune of meeting the rudest or the person with the lowest customer service skills I have ever come across. I think her name was Emma. As usual I greet the cashier to wich she responded " I'm not done with him yet ( referring to the gentleman paying his bill ) so you will have to wait " she then grabbed my basket that was stil on the belt and agressively handed it to me saying " this can't be here you have to take it to the back" she refused to accept my pc plus card until I had taken the basket back . she then complained leaving the basked in the belt would make her work harder ( I've worked as a cashier and really found there was no difference in the ammount of work if the basket is there or not ) I am normally understanding of poor customer service since I have worked the field and I know people are dificult and they get paid little. But this level of agression and willingness to argue with a customer can really damage the image of your company if you care at all about that. Very sad because this is my favourite store in town and recommend it to all my friends and family

As of a few months now I'm getting really sick of the Credit Card pushers in the stores. I was accosted twice within 5 minutes. Now they are standing at the entrance and bugging me about getting a credit card. At least they aren't being as pushy as they once were, but still. I would I like to enter the store without being harassed as I'm walking in.

This was in Calgary, Alberta. The store was in NW. Just off of 4 st. NW and about 64 Ave. NW.

This has bothered me for some time and after looking for black beans in one of your stores today and finding 3 different sections of beans, I finally have to ask why? This also applies to Soya sauce. Teriyaki sauce. Tortilla shells. Salsa. Crackers. It has become so difficult to find products, and now even worse since the re-organization of the store when wine was introduced, I'm almost finished shopping at Canadian Superstore. It was difficult to find assistance from an employee as well. My time is valuable to me and I shouldn't have to spend 15 minutes trying to find a can of beans.
Please consider a serious re-organization and stream lining of your product placement.
Regards.
Dave Leimert

Can you please change the music playing in the stores. Not even my parents listen to this music. I stayed for half an hour to shop but the music was so depressing celin dion I will always love Yuuuuuuuuuu! Wow what an ear ache. I feel sorry for the employees 3 years ago you had more upbeat music destinys child, guns n roses, just to name a few. What is happening now ? Music does have an effect on people's attitude so why are you depressing people with love ballads ?

Good afternoon! Today April 29, 2017 I've made a purchase at Regent location in Winnipeg for 220.00 on my MasterCard and 30.00 on my debit card and wanted to take advantage of the offer "Spend $ 250 and receive $25 gift card". The cashier was extremely friendly and willing to help. However, her supervisor create an excuse that it is two different bills and even through transaction was not completed and I could add this 30.00 amount to my bigger bill she didn't want make any effort and help. It is a second time when staff at this location doing something like that and today they saved themselves $25.00 but lost the family of five as a customers. I am very disappointed and wanted to share with somebody, because I think that offers suppose make customers happy.

April 24 2017 I had been shopping for a small amount of items and when I went to pay I had to wait as so many people were ignoring 16 limit express lanes. Then was told debit was not working, I had to cycle to my bank and back to complete the purchase. What had happened?
Also, I had requested to have my prescriptions ready for later this week, and was phoned back and told that the brand of medicine I needed due to lactose intolerance and side effects of other brands was unavailable from the manufacturer. The manufacturers website still lists this, and I have been in touch.
This is the Regina Saskatchewan Prince of Wales Superstore.
I have had trouble with hatred in Regina in the past

04/24/2017 I was walking up to one of the self checkout machines and heard someone say "It's not working." From behind my back. Which I assumed meant there was a problem with that particular machine, which is understandable. When I turned and asked the superstore employee who was an middle to older aged woman wearing a pink head scarf on her head "Are all these machines not working?" She immediately walked away from me and didn't answer my question. As loyal customer this was unacceptable and insulting. There have been many more incidents but, this has been a pattern in recent years. As a Canadian, manners and courtesy are very important especially working in a public setting. However I didn't see any today in Windermere Way Southwest Edmonton Super Store and it's been a pattern at most locations that has been getting worse.

Good day to you;

I am writing because of the harsh treatment my Wife (Maria Mackey) has been receiving while in training at the Superstore, Optical Dept. in Winnipeg, Mb on Sargent Ave.
The manager has not been giving her any hands-on training, the verbal instruction she receives from him is given without patience or kindness. He expects her to handle customers on the cash machine when has not been shown how to use it or how to address customers and receive their payment.
He has been quite rude, tell her on a few occasions that he doesn't have time to train anyone and continuously embarrasses her in front of customers. She is only brought in once a week for a 4 hour training shift. She has been going for training for 6 weeks, 18 hrs total and he refuses to give her any hand-on training. He has had my Wife walking on eggshells since the first week. This is a very negative Superstore employee experience. My Wife almost feels like tears may come soon.
How can this situation be resolved without Fernando the Manager taking it out on my Wife?

Sincerely,

Michael Mackey

Me and my wife were shopping at surrey superstore at king George and 72nd St and I arrived at 10 pm on April 11th, I was shopping and at 10:55pm the security kept yelling and aiming with her hands for us to leave which we didn't like because that's rude the security told her supervisor and the supervisor did the same thing yelling and asking us agressivley to leave, then we left, so we are customers of superstore but we were extreme disappointed, so i am asking for compensation, even if it's a super store gift card I would accept it, you can mail it to me, and also have a word with the staff in that store,
thanks

hello I own a cafe and shop daily at your store but the price of lettuce is through the roof. I constantly complain to the store manage about the lettuce but have not been heard, they tell me there is a national program to remove the outside lettuce leaves and then i call you and was told there is no such program so i tell the manager of my store here in courtenay and they just pay no attention. the lettuce is so small to begin with and then they take off the outside leaves and then you want us to pay 3.00 for a tiny head of lettuce. and then today I go to get lettuce and again they have been shorted. gee I did not know I could add a picture so next time i will get a picture of the lettuce for you, probably tomorrow

On March 31, 2017 I bought Crackle Barrell Old Cheddar Light cheese block on sale for $5.98/regular $7.97. Item code [protected].

When I opened it I discovered it was completely covered in mold and had to throw it out. The expiry date was 3017.MA.07.

This is the first time this has happened to me. I know it must have just been a mistake but I would like a replacement block of cheese please.

My receipt code for that day was
[protected] 01523 at your Chilliwack, BC store.

Thank you,

Kimberly Goertzen

On April 4, 2017 I purchased fuel at 333 Seymour BLvd, North Vancouver, BC on pump #5. The attendant is Rochelle and my slip # is 354421. On the day of my visit, Rochelle verbally reprimanded me for backing into the gas pump to reach my gas tank. I explained to her that the female customer in front of me did the same thing . I could have pulled in forward to the gas pump for the side of my gas tank but that customer decided to pull ahead and back in. So i copied her. I wondered why I was being singled out so I asked her if she was going to point this out to that customer. She said that she saw me do it but didn't see her and she could not leave her station because she was alone. In response to both points, she could see the other person who was still parked backwards on the surveillance screen and I saw a fellow employee go into the back of the store when I arrived. If she wanted to address backing in as an issue, she could have arranged to speak with the other lady. So my complaint is that I am requesting an investigation in connection with this incident. I had left my eye glasses in the gasbar and when I got to the Superstore, I asked customer service to call over to ask if I left them. They confirmed that I did so I went back and retrieved them. I did not look at the glasses then but when I went to use them today I discovered that they are broken. I am a professor and I rely on my glasses. I took them to On Time Optical and they could not do anything with them and the fellow confirmed that they are broken and it would take a huge effort to break them. He believes it was deliberate. I want to investigate if Rochelle may have broken my glasses out of spite. I knew she was not happy when I challenged her earlier that day but I did because I felt that I was being singled out. My glasses only passed between her hands and mine before this happened. I live alone so no one touches my glasses and I look after them. I need them for my work. I am hoping that if she broke them and is willing to admit it that she will make restitution and fix them.

Thanks,

Georgina

To whom it may concern,
Since last week i have gone to your store to get either Hungarian salami or pepper salami, i have been there 3 times and still nothing? Yet on my pc points card it tells me if i spend so much on buying salami i can earn points? Yet your store has not had it in over a week? I go to the gateway store 2 to 3 times per week, because I live down the street from your store, i have a broken back injury and its hard to get around and what my complaint is that I have been asking the deli department when will they be receiving the salami and i keep getting the same dang answer.. "I don't know?" To me thats not an answer, how is it they do not know when a shipment is coming in? The last time i was in the store was last Saturday morning at 845am when your store offered no tax, half of the shelves were empty or the product so pushed back with no store personnel in site to help bring products forward, i am thankful that i had a few gentlemen help me in order to grab products that i needed were, snuggle dryer sheets, pasta sauce, chocolate pudding, oranger juice in the refrigerator department. Now how am i to get points on deli Hungarian salami or pepper salami if its not in your store as advertised with pc points?

Angel Kovacsfi