Ross Dress for Less’s earns a 1.6-star rating from 661 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Sleeves not completely overlocked on blouse
I bought a blouse at Ross Dress for Less in Hemet took the tags off to wear and all the sudden I noticed that the left sleeve was not completely overlocked to the whole blouse. I took some thread and needle to fix it as I was on my way out of the house. Needless to say I was not happy. I will keep the blouse as I fixed it myself but feel their should be some compensation for my purchase.
Recommendation: I still shop there as this was the first time it happened.
Mean girls club????
The most uninviting, judgmental, extremely rude group of snotty teenage girls were working around 4 pm on February 22nd 2024. I felt like I walked into a scene from the movie MEAN GIRLS as I observed random shoppers just enjoying themselves as they should be able to do while shopping. NOT ONE EMPLOYEE smiled, although I did witness them point and roll their eyes as they even laughed out loud at shoppers who happened to also be teen girls I’m guessing around the same age bracket. Clearly, politeness or any type of positive customer service skills is not a requirement to work at Ross. I honestly will not be coming back. What is wrong with the management to allow this to go on .. get it together Ross! Check your cameras once in a while and make some changes with your disappointing extra arrogant staff, all of their poor attitudes were uncalled for and extremely petty. ITS VERY DISCOURAGING TO WITNESS THE LACK OF COMMON COURTESY THAT IS TOLERATED HERE
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Pros
- Deep Discounts: Up to 60% off retail prices.
- Ever-changing Inventory: Fresh finds regularly.
- Wide Selection: Clothing to home goods.
- Nationwide Presence: Over 1,500 locations.
- No-frills Shopping: Focus on value, not extras.
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Cons
- Limited Online Presence
- Inconsistent Inventory
- No Luxury Brands
- Crowded Store Layout
Ross Dress for Less Complaints 659
That am not full time
So at the end of July of this month it will make 1 year that I’ve worked for Ross as a loss prevention specialist and within this year I’ve been passed up for full time 3 different times recently they hired someone and today he tells me that they have him full time the other 2 guys that I got passed for quit right after they got full time and as of right...
Read full review of Ross Dress for LessCustomer service
I purchased items at your St Petersburg FL store the day before Mothers Day, one of those items was a candle for my Mother as a gift for Sunday Morning. When I unpacked my bags Saturday evening the candle was not in there. I was very upset because I now had no gift for her that day and I knew I would have to drive all the way back to the store to speak with...
Read full review of Ross Dress for LessCustomer service
10:10am 3/30/2024 Fort Smith, AR - 3-4 employees (1 was the cashier ringing up my transaction ) all discussing how much they "hate customers" and how they are inconvenienced by us being there. Also complaining about the policy of how only the manager can retrieve purses for customers. This indicates Ross reps do not want customers in their store? They said...
Read full review of Ross Dress for LessIs Ross Dress for Less Legit?
Ross Dress for Less earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Ross Dress for Less. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for rossstores.com can be seen as a positive aspect for Ross Dress for Less as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Ross Dress for Less's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rossstores.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rossstores.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ross Dress for Less as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Ross Dress for Less and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Ross Dress for Less has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 659 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Ross Dress for Less. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Security guard
At the Ross at El Con Mall (address 3485 E Broadway Blvd Tucson Arizona 85716) I was trying to transfer my money so that I could pay for the things that I wanted and the security guard came up to me and told me that they were closed and that I needed to go up to the front I looked at the time and said to him okay I'm trying to transfer the money I will be...
Read full review of Ross Dress for LessStaff
During the annual clearance last year during the 2nd, 9th, and 16 at approximately 9:30 a.m. I saw how during their shift, employees were scanning clearance items and putting them into shopping carts for personal use. Sometimes the employees gave these items to their friends/relatives. On the 23rd they let some people way earlier than others and let them shop first.
Read full review of Ross Dress for LessStore manager
Recently was placed on administrative leave as a part time seasonal employee and told I violated company policy with no training. I want to report the unfair termination and the false allegations made against me for a purchase that was under 14$ usd I spoke with senior employees and the hotline everyone said this seems unfair and prejudice. I believe the...
Read full review of Ross Dress for LessStore accessibility (misleading decal)
Dear Ross Corporate & whomever else this may pertain, I live in Grand Junction, Colorado, which is home to one Ross store location. I am writing to you in hopes of addressing an inaccessibility issue pertaining to that store, located at 2464 Hwy 6 And 50, Grand Junction, CO, 81505. As you can see in the picture below (courtesy of a Google review), the...
Horrible attitudes and very poor for manager
On Oct 30 2023 I take my kid go to Ross at Richardson Texas at Plano Rd, about 6:55 for some reason my kid have show up we try the best to cover but some of that drop on the floor, at that time on lady come out she is so rude, disrespectful and yell I have to clean it up, that okie but I have never seen any store told the customer did it, I ask her name she...
Read full review of Ross Dress for LessHORRIBLE Attitudes And Very Poor Customer Service!!!
I once enjoyed shopping at Ross Dress For Less but my feelings have since changed because of their employees and management with TERRIBLE ATTITUDES and VERY POOR customer service. They are ghetto and extremely rude and always act as if they don’t want to be there or behave as if the customers are bothering them. If they do tonite down the same path of disrespecting their customers and OUR HARD EARNED MONEY, they will start to see a huge decline in sales/profits and will eventually go out of business. Remember, the customers DON’T NEED anything in Ross. We just shop for leisure but you (the employees/staff) NEED YOUR JOBS. Act better or we (the customers) will GLADLY take our monies elsewhere. All the THOUSANDS of negative comments from customers are all true…ROSS SUCKS!
Desired outcome: Train ALL Ross Employees on how to conduct themselves in a professional manner, PLEASE and thank you!!
New store experience
I shopped for the 1st time at the new Ross Store located in the Mid-State Mall - Route 18-East Brunswick NJ.. I would just like to share my experience that 2 security people were watching me no matter where I shopped in the store.. they made it very obvious and made me feel uncomfortable... this is totally uncalled for and for that reason I will be telling everyone I know about my experience there. Something has to be done
Desired outcome: I would like a response
Customer service/returns
On October 1, 2023, I visited your store to make a return on five simple items with a receipt in hand for a purchase made less than seven days prior. Once with the customer service rep at the register, she stop engaging with me and begin looking around, and next thing I know there is a manager there who says I cannot return this item. It was body spray. She...
Read full review of Ross Dress for LessCustomer service
We visited Ross store number 0414 on September 14 2023 at 17:02 pm to return bathroom rugs that we had purchased the night before at another Ross location. We tried to return the rugs at store number 0414. The cashier strictly refused to acknowledge the receipt and accept the damaged rugs. She asked us to return the items at the store where these rugs were...
Read full review of Ross Dress for LessShopping experience
The Ross location in La Quinta California profiled my boyfriend in the men’s department. We walked in and I went to the women’s section and he went to the men’s section. He was the only male in that section at the time. Within 5 min of shopping, I hear the main register say on the intercom, “ Can I have security check the Mens department please.” My...
Read full review of Ross Dress for LessCustomer Service or Lack thereof
I visited Ross at the Douglasville Ga. location as we often do. My daughter in the process of a room makeover located an ottoman. Her, my husband and I were in the store, and she decided to get it. The ottoman is oversized, and my husband would have certainly carried it to the front of the store to make purchase. This maneuvering was different because he...
Read full review of Ross Dress for LessRude loss prevention blocking doors.
2 items over the limits at shelf check out myself and my children, one with Down syndrome. After ringing everything up I was told bye a male black to go to the regular line. I did so mind u very upset. Self check associate called for a mod, she tried to ring me up I declined and stayed in line to watch loss prevention all come up front trying to block doors. Mind u I don’t steel and paid for my items with was $130. I will be filing more about this company and the store. I understand the theft in the store as oi worked in retail at a very high level. But profiling and blocking doors. Not cool Ross, lastly I shop at the Ross closer to my house and have never had a problem like this, 8 items. I was treated with so much disrespect and raceium. No customer service at all.
Customer Service
7 July 2023, Ross Store, Odessa, TX I went in to pick up a few items when joining the long line of customers to check out there was only 1 cashier available to check customers out. None of the store clerks or supervisors took action to help keep the line moving. I decided to leave as I didn’t see the point of waiting for 20-30 mins for the items I had. The...
Read full review of Ross Dress for LessManager on duty
Hey, I'm Vickie Bowie. My E-mail is [protected]@gmail.com and my Phone # is 864.221.1588. My complaint is that on Friday, 6/30/2023, at the Easley, S.C. Ross with the Manager on duty at 2pm. Me and my sisters always shop at Ross, no matter where one is located. I found a royal blue little sun dress that I liked very much, and it was the only one in my size...
Read full review of Ross Dress for LessService
Today I took my daughter to Ross to shop for clothes at the Kirby location by the Reliant stadium 06/27/203 around 8:45pm and when she went to try on clothes the lady working the fitting room told my daughter she had 8 minutes to try on clothes. My daughter had around 15 items to try on but was only able to try on a few. When my daughter came out of the...
Read full review of Ross Dress for Less and 1 commentCustomer service
Out of all my experiences shopping at Ross over the years this has to be the worst customer service experience ever. My shopping experience was a breeze, it wasn't until I made it to the checkout counter that I received terrible customer service. There was one cashier open with a line of people. Several associates were just walking around like they could...
Read full review of Ross Dress for LessManager
Charged me for 4 extra items scanning stuff multiple times over. Was extremely rude to me. Stopped her in the middle noticing it. She returned 1 item mid transaction. Then accused me of stealing with security footage roll back in which security noted the wrongful transactions. When i asked for manager… I was told she was it. A nice employee credited everything back and reran it crediting me back $16. Very upset and scared she is doing this to other people for profit.
Desired outcome: She should not be a manager and checked for fraudulent transactions.
About Ross Dress for Less
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- Summarize the main issue you have with Ross Dress for Less in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
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Overview of Ross Dress for Less complaint handling
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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Ross Dress for Less social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
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