Ross Dress for Less’s earns a 1.5-star rating from 666 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Customer Service
7 July 2023, Ross Store, Odessa, TX I went in to pick up a few items when joining the long line of customers to check out there was only 1 cashier available to check customers out. None of the store clerks or supervisors took action to help keep the line moving. I decided to leave as I didn’t see the point of waiting for 20-30 mins for the items I had. The...
Read full review of Ross Dress for LessManager on duty
Hey, I'm Vickie Bowie. My E-mail is [protected]@gmail.com and my Phone # is 864.221.1588. My complaint is that on Friday, 6/30/2023, at the Easley, S.C. Ross with the Manager on duty at 2pm. Me and my sisters always shop at Ross, no matter where one is located. I found a royal blue little sun dress that I liked very much, and it was the only one in my size...
Read full review of Ross Dress for LessService
Today I took my daughter to Ross to shop for clothes at the Kirby location by the Reliant stadium 06/27/203 around 8:45pm and when she went to try on clothes the lady working the fitting room told my daughter she had 8 minutes to try on clothes. My daughter had around 15 items to try on but was only able to try on a few. When my daughter came out of the...
Read full review of Ross Dress for Less and 1 commentCustomer service
Out of all my experiences shopping at Ross over the years this has to be the worst customer service experience ever. My shopping experience was a breeze, it wasn't until I made it to the checkout counter that I received terrible customer service. There was one cashier open with a line of people. Several associates were just walking around like they could...
Read full review of Ross Dress for LessManager
Charged me for 4 extra items scanning stuff multiple times over. Was extremely rude to me. Stopped her in the middle noticing it. She returned 1 item mid transaction. Then accused me of stealing with security footage roll back in which security noted the wrongful transactions. When i asked for manager… I was told she was it. A nice employee credited everything back and reran it crediting me back $16. Very upset and scared she is doing this to other people for profit.
Desired outcome: She should not be a manager and checked for fraudulent transactions.
Supervisor at customer service
I work at the distribution center through DMSI, and we were given our discount cards. Today, on Friday, June 9th, around 2:45 pm, I went to use mine at the Rock Hill location, but it kept showing invalid numbers as they scanned my card. Two cashiers called up one of the supervisors, Andrea. It's worth noting that I used to work at this Ross, and Andrea...
Read full review of Ross Dress for LessCustomer service
I was at your Kingsport Tennessee store Sunday, June 4, 2023 and I was standing in line with a few other customersWhen one of the cashier started barking out orders that we should remove all clothes from the hangers before we come to the register and that we should hang the hangers up on a hanger that was nearby it was done very rudely by the cashier…. I’ll shop a lot at your store but this is the first terrible experience that I’ve ever had at Ross
Desired outcome: Better more courteous customer service
I was burned by a candle
I went to Ross at around 7 pm May 22, 2023 l was going to get a present for my boyfriend so I went to look around the self care isle I found a candle and I went to smell it when a I was drenched from the candle I instantly put the candle back and asked my aunty to go get help because it poured down my shirt and into my brawl while I waited for help it...
Read full review of Ross Dress for LessCustomer support at Fairfield store Of Pensacola I originally filled to Complaints Board and yet to hear back
Please contact me I just typed out a whole letter for 45 mins and it disappeared, I am an elderly disable human being & my rights have been violated at your store in more ways than one & I can describe it better on the phone. I do hope to hear back ASAP. This whole transaction was a nightmare that should never have happened. I am not going to be loyal now...
Read full review of Ross Dress for LessCustomer service and people
Ross Dress for Less
www.rossstores.com
4345 W Fairfield Dr, Pensacola, FL 32505 · ~8.4 mi
[protected]
Open · Closes 10 PM
Please contact me I just typed out a whole letter for 45 mins and it disappeared, I am an elderly disable human being & my rights have been violated at your store in more ways than one & I can describe it better on the phone. I do hope to hear back ASAP. This whole transaction was a nightmare that should never have happened. I am not going to be loyal now because of this after 40 years or more shopping with you! I do not need any of my purchases I got I thought I would get some credit back from returns because I spent 134 today and 106 7 days ago and I feel like they could care less about me, I will probable drive back tommorow after my dentist appt at 2 pm to give it all back. I am a Professional Retailer and Secret shopper who loves the deals and spent 3 hours there today and 3 hours last time, and if my loyalty means nothing and laws have been broken and I have been discriminated against than you do not need my business or the last 6 people I took there last week! Thanks, I hope to hear back before lunch tomorrow!
Desired outcome: I want my refunds on overcharged items, 10% discount & gas covered for going back, today & tomorrow! The sale prices of the items I purchased! Want more than apology from each of the 4 retailers that shamed me & discriminated.
Customer service
May 2. 2023 Store 1468 located in Merrillville. Indiana Went to store to return some items. The line was long with one lone Associate (red hair), so I decided to leave the items and go shopping. I shopped for a while and the line was still long when I was ready to shop out. I asked the Associate if she could call for assistance, she rudely reply "You...
Read full review of Ross Dress for LessRefund transaction
I’m reaching out because I am very upset about how a manager at Ross handled a “refund” transaction. My mom went in to Ross on 05/01/23 to purchase a dress when she got home she tried it on and realized she didn’t like it so she decided that she would return it but she also noticed that a receipt was never given to her. On 05/02/23 she went into Ross to...
Read full review of Ross Dress for LessRacist and labor abuse against employees
Every single time that I've been visit Ross in Whitehall, PA there's only 1 or 2 cashier handling with a huge line at evening. You don't see managers during the day recovering the floor and the restrooms are always disgusting. I've a family member working there and there supposed to leave at 10:30pm and there's a manager that always made associates leave...
Read full review of Ross Dress for LessBras
I went to the fitting room to try brass that I was going to purchased I got there the lady in the fitting room told that there is a policy that you can't try them but I had just been in another Ross and I was able to try them but not at this store the lady call the manager and she came to tell me that it was the policy and was really rude what kind of customer service are you guys providing, I ask her if I buy it try at home and it doesn't fit if I could return it and she said yes so I told her it doesn't make any sense if I try at home and then return it and she got mad and started yelling at me that she was not going to talk to me at all and that the kind of customer service really bad.
Desired outcome: I want to know if is true about this policy and for the manager valerie to get fire she is not professional at all she is at beverly connection
Racial bias and safety hazard
This evening on 2/7/2023, I went to my neighborhood Ross Store where I shop frequently with no complaint about service. However, this evening as soon as I walked into the store the entrance was cordoned off by about 4-5 Vevor Stanchions used for crowd control and the only way you could get beyond the customary greeting employee was if he unhooked the rubber...
Active top,
Store # 1013 location 420 S Alvarado St Los Angeles CA 90057. I was returning 2 items that I had bought from that store. On Jan 24, 2023. I was denied my refund because I had to many Ross receipts. I shop at Ross more then I go out for food. I have the store tags and the receipt and for the cashier to say no I'm not going to refund you. That is just not the way your policy
States.
Employee
I submitted application to be a cashier at Ross. Ross called me couple days later for a interview. I went for interview sometime in December. During the interview the manager, Pedro and I talked about the days I can work, why would I like to work here. So I ended up getting the job and Pedro said he will be sending me some information (name, address, tax’...
Read full review of Ross Dress for LessCustomer service
Store number 0895
Associate number 2301580
The first item I presented was a shoe that the code had been scratched out. She rudely said is there another one on the shelf,I said no.She stomped off to look on the shelf,she didn't find another as I had told her.She stomped back over and stopped at a cart that had extra items,pick up a shoe. She scan the shoe and proceeded to scan the rest of my stuff without telling me the cost to see it I needed it.I asked how much was the shoe she looked at me frustrated and told me the price,I said ok and she kept staring at me.I said I need it and she proceeded. I had 3 items of the same nature and 2 had a discounted price and the 3rd on didn't. I asked if there was a reason for that,she picked them up even more frustrated and looked at them and said well only these 2 are discounted (which made no sense).I said I don't need the 3rd on since it's not discounted she took it and slammed it on the other side of the counter,without evening offering it to me at the same discounted price as the other 2.She finished scan my items I was waiting to swipe my card and she was bagging some of my stuff,I asked it the machine was ready for me to swipe my card.She looked up and did something to the machine and it was ready.I said to her ,you had a long day? Yeah I am ready to leave this place,and I walked away.I got our of the store and the lady that was behind me watched the whole process and I didn't know. She said to me that lady was so darn rude to you.I said I know but I kept my calm throughtout.I told her work in hospitality in customer service and no matter how long or what's going on with you the customer should never see it.I did want to cause a scene so I walked away. That is not a place she should be working, she need to find something that she is happy doing.
Desired outcome: She needs to be fired I am sure this is not the first time she acted this way. I should not be spending my hard earned money and feel this way.
Unfortunately Ross gets the same items, they can get a shirt that came in a month ago and the exact same one today, so the discount depends on when the item came in and can’t be price matched at the discount price unless they check and it was a missed markdown.
Manager Norma at 14539 S Military Trail Delray Beach FL
You store manager Norma at the 14539 S military trl delray beach fl 33483 was very unprofessional and rude her along with another associate fail to provide adequate customer service the item which was a Nike that was on sale at Ross store they were rude and unwilling to be off assistance. When I ask for her name she refused and hid her badge inside I shirt...
Read full review of Ross Dress for LessAssociate and manager rudeness and unwillingness to assist me as a customer
Yesterday, Monday 26th 2022 I was shopping at Ross in Tupelo, Ms 38801 for after Christmas deals and clearance. I did see on TikTok that all boxed slippers would be.49 cent so I wanted to verify it. I went to the men’s department and found a pair of boxed slippers on clearance for $6.49 (or close to it, not sure the actual price but this is close). I didn’t...
Read full review of Ross Dress for LessRoss Dress for Less Reviews 0
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Overview of Ross Dress for Less complaint handling
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Ross Dress for Less Contacts
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Ross Dress for Less phone numbers+1 (800) 945-7677+1 (800) 945-7677Click up if you have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have successfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number Click down if you have unsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number 0 0 users reported that they have UNsuccessfully reached Ross Dress for Less by calling +1 (800) 945-7677 phone number
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Ross Dress for Less emailswebmaster1@ros.com100%Confidence score: 100%Support
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Ross Dress for Less addressOffice 5130 Hacienda Drive, Dublin, Maryland, 94568, United States
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Ross Dress for Less social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 16, 2025 - View all Ross Dress for Less contacts
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