Ross Dress for Less
Reviews and Complaints

I was at your Kingsport Tennessee store Sunday, June 4, 2023 and I was standing in line with a few other customersWhen one of the cashier started barking out orders that we should remove all clothes from the hangers before we come to the register and that we should hang the hangers up on a hanger that was nearby it was done very rudely by the cashier…. I’ll shop a lot at your store but this is the first terrible experience that I’ve ever had at Ross

Ross Dress for Less

www.rossstores.com

4345 W Fairfield Dr, Pensacola, FL 32505 · ~8.4 mi

[protected]

Open · Closes 10 PM

Please contact me I just typed out a whole letter for 45 mins and it disappeared, I am an elderly disable human being & my rights have been violated at your store in more ways than one & I can describe it better on the phone. I do hope to hear back ASAP. This whole transaction was a nightmare that should never have happened. I am not going to be loyal now because of this after 40 years or more shopping with you! I do not need any of my purchases I got I thought I would get some credit back from returns because I spent 134 today and 106 7 days ago and I feel like they could care less about me, I will probable drive back tommorow after my dentist appt at 2 pm to give it all back. I am a Professional Retailer and Secret shopper who loves the deals and spent 3 hours there today and 3 hours last time, and if my loyalty means nothing and laws have been broken and I have been discriminated against than you do not need my business or the last 6 people I took there last week! Thanks, I hope to hear back before lunch tomorrow!

I went to the fitting room to try brass that I was going to purchased I got there the lady in the fitting room told that there is a policy that you can't try them but I had just been in another Ross and I was able to try them but not at this store the lady call the manager and she came to tell me that it was the policy and was really rude what kind of customer service are you guys providing, I ask her if I buy it try at home and it doesn't fit if I could return it and she said yes so I told her it doesn't make any sense if I try at home and then return it and she got mad and started yelling at me that she was not going to talk to me at all and that the kind of customer service really bad.

Store # 1013 location 420 S Alvarado St Los Angeles CA 90057. I was returning 2 items that I had bought from that store. On Jan 24, 2023. I was denied my refund because I had to many Ross receipts. I shop at Ross more then I go out for food. I have the store tags and the receipt and for the cashier to say no I'm not going to refund you. That is just not the way your policy

States.

Store number 0895

Associate number 2301580

The first item I presented was a shoe that the code had been scratched out. She rudely said is there another one on the shelf,I said no.She stomped off to look on the shelf,she didn't find another as I had told her.She stomped back over and stopped at a cart that had extra items,pick up a shoe. She scan the shoe and proceeded to scan the rest of my stuff without telling me the cost to see it I needed it.I asked how much was the shoe she looked at me frustrated and told me the price,I said ok and she kept staring at me.I said I need it and she proceeded. I had 3 items of the same nature and 2 had a discounted price and the 3rd on didn't. I asked if there was a reason for that,she picked them up even more frustrated and looked at them and said well only these 2 are discounted (which made no sense).I said I don't need the 3rd on since it's not discounted she took it and slammed it on the other side of the counter,without evening offering it to me at the same discounted price as the other 2.She finished scan my items I was waiting to swipe my card and she was bagging some of my stuff,I asked it the machine was ready for me to swipe my card.She looked up and did something to the machine and it was ready.I said to her ,you had a long day? Yeah I am ready to leave this place,and I walked away.I got our of the store and the lady that was behind me watched the whole process and I didn't know. She said to me that lady was so darn rude to you.I said I know but I kept my calm throughtout.I told her work in hospitality in customer service and no matter how long or what's going on with you the customer should never see it.I did want to cause a scene so I walked away. That is not a place she should be working, she need to find something that she is happy doing.

Ross store #0613 in Cape Coral Florida is filthy the floors are dirty with spills and stains and are disgusting the employees never mop the floors. The carpets look like they haven't been vacuumed ever. All the merchandise are dusty and have cobwebs. I have been coming to this store for a while now and it is always dirty and and in unsanitary condition the employees do not clean! Someone from the corporate office needs to come down and inspect this store!

Ross Complaint

Store 1496. West Kellogg in Wichita Ks.

Ross to me was a fun and exciting environment to work in. I loved my team. The SM, ASM, and AS were all very professional and I was able to work at several locations, voluntarily, to help out and be 100 percent about Ross. I encouraged associates to strive for the best, work hard, and to follow the “Ross Process.” All with positive encouragement, empowered coaching, and leading by example. Associates felt comfortable with their store leadership.

At the end of Nov. 2022 our SM, who had worked for Ross going on 10 years, was moving onto a new chapter in their life with a different company. Very sad to see them go but happy for them. My ASM, who by all means was a model Ross employee, hard worker, and Role model to all associates, decided to step up and MAP for the open SM position for our store. The DM Suzie offered them an SM position in Derby, Ks (a smaller town outside of Wichita Ks.) less pay than other Store Managers and move the SM from Derby to our store. My ASM didn’t take the lowball offer unless they offered her a better deal and, to my surprise, was met with unprofessional behavior from the DM, HR phone calls to the store about overworked associates, and with all that going on, the flu, RSV and COVID were hitting the store associates and AS’ really bad.

My ASM was working open to closing shifts several days out of the past few weeks, running the store and contacting the DM to get help with coverage so they didn’t have to work such long days, during this 2022 hectic holiday season. They followed what they were trained to do, Following the Ross Store Processes that they were taught. What they thought was correct. The DM would rarely answer my ASM phone calls. They even resorted to company email. To no avail. Numerous unanswered emails and phone calls to our DM. Who is supposed to be there for us when we need help in situations like these. I believe the DM was, for lack of a better term, butt hurt because my ASM turned down their offer and what Suzie wants, Suzie has to get. In this situation it didn’t work out the way Suzie Hop wanted it to. My ASM was met with retaliation, phone calls from HR about anonymous complaints of overworked associates. Particularly the associates who are trusted to provide that excellent MOD (Manager-on-Duty) coverage for when we don’t have the coverage because of uncontrollable situations. Such as being out due to the flu, COVID, and other emergencies. No one knew that these Associates are only allowed to be scheduled a certain amount of time. Not even the associates who were presented with and accepted the role. So given the circumstances, my ASM utilized the associates she had, along with working full day shifts, to cover the stores requirements of store leadership and associate coverage. They even took the time to interview and hire new associates. My ASM was doing it all. With the bare minimum help of our DM. This all happened within 2 weeks, give or take a few days. From the beginning of December until 12/22/22. My ASM was terminated on 12/22/22.

Now if Ross Dress for a Less Upper Management can terminate their best employees for an honest scheduling error, they should be able to take the time to reflect on the situation. Ask ask themselves, how did we get here? Why wasn’t leadership aware of the broken rule? What can we do to help the situation in order to keep the employee? Rather than terminate. How can we get this very important information out to prevent it from occurring at other locations? And last but not least, “Is this a fair and ethical termination? A legitimate investigation should have been done and wasn’t. I would tell you any other day that Ross Dress for Less is the place to work, the place to grow, and a great place of employment for amazing talented people wanting to build a successful career in retail. but today I no longer feel the way that I did just one day ago. I’m ashamed to say I work for a company that can treat their associates and store leadership the way they treated my ASM. Disrespect, alienation, and one of the company’s biggest rule never to break, Retaliation. Suzanne Hop should not be in a District Management position due to her actions or lack there of and character throughout this whole ordeal. She doesn’t treat associates with respect, or compassion. She needs to be reevaluated when it comes to management. Her “my way or the highway,” outlook with employees just cost the company an amazing asset. And clearly has lost my respect with Suzanne Hop as one of their DM. She is supposed to be an exceptional role model and Leader for her district. Instead she is the reason the company will suffer. The company will lose a lot of good, hard working associates because of this wrongful termination. It’s really hard to find talent like my ASM has. This all could have been handled differently and in a more respectful manor.

On Dec. 20, 2022 at 10:31:57 am I and a line of customers waited in line to make our purchases when another customer came in with a return. I had already been in line approximately 15 minutes, the cashier told the lady with the return she would get her next even though she was not in line. After myself and other customer complained about this she called the manager who proceeded to help her with the return which took another 10 minutes. We were told they had to take turns with purchases and return by the cashier. At this time the line was around 15 people long. When I and another customer voiced how this was wrong the manager inquired in a very nasty voice if we wanted to contact cooperate at which point I told her that was my intention. She then called for two more cashiers to open registers but she never responded to our complaint. This is the Ross store #1663 in Greenville, TX. The manager's name is Rhonda and the cashier is Stacey. They were both very rude and so unprofessional to the customers. They offered no apology their action or the way we as customers were treated. My receipt #[protected]

Horrible absolutely horrible customer service, I wasn't greeted entering or exting the store, store is probably the most cluttered and out of wack Ross location that I have been to. I asked the fittingroom associate can I use the bathroom I was then faced with two lies. The bathroom was supposedly broken and not working then it wasn't clean. Which lie was it?

On December 8th, 2022, I purchased items totaling $90.38 from the Ross Department Store in Destin, Florida. Once I arrived home, I realized that one of the items was a swimming suit that I could not fit, and another was a small wired spice rack that was not found among my purchases.

The next day, December 9th, 2022, I arrived at the store to make the return. The first cashier looked at my receipt, and when I told her my issue, she stated I needed to talk with the manager and gave the items to the manager.

I explained to the manager that I needed to make a return and that I also did not receive the wired spice rack. The manager looked at the swimsuit and decided I had stolen it because it did not have the tags.

I explained to her that I had taken the tags off. However, the items are shown on the receipt that I made the purchase. The manager states, “I don’t see it on here.” I pointed with my finger; open your eyes. It’s right here, plus I had circled the item lightly in pencil for her to see. She still insinuated that I had stolen the swimming suit by saying she had to look at the cameras. It is policy. When I asked her about the spice rack, she stated, “No one has said anything has been left,” We dialogued back and forth as I tried to defend myself while being humiliated and inadvertently being profiled and accused of being a thief.

First of all. I am a Christian, a pastor, an author, and a grief counselor. Not a thief.

When I called the store back and spoke to the actual manager, he told me that the person I spoke with was the assistant manager and that what I was telling him did not sound like her. He would look into the situation. His words were not promising. Therefore, I contacted the Ross Department store headquarters, spoke with Valerie, and reported what happened. She filed the complaint and told me it would take 4-5 business days and that someone by the name of Daniel would contact me. I am waiting to hear back from the main office.

12/12/2022 I contacted the Ross Department Store Headquarters to follow up and spoke with Rose. She stated that the complaint had been sent to the head person that handles all complaints. I briefly explained what had happened and how it made me feel. She assured me that Ross does not tolerate that kind of treatment of customers, and she apologized to me on behalf of the store.

This happened to me, yet this is what their store mission is:

We're committed to diversity and inclusion.

All Associates, managers, and vendors are expected to foster a professional environment where everyone is treated fairly, differences are valued, communication is open and civil, conflict is addressed early and respectfully, and there is a culture of support and cooperation.

Conducting Business Ethically

Ethical business practices drive our approach to maintain transparent, compliant, socially responsible, and effective operations, sourcing, and governance.

“Ross is committed to creating value for our Associates and our communities and doing so with a high level of ethics and integrity. In addition to fulfilling our mission of offering customers the best name-brand bargains possible, we aim to empower our Associates, operate in ways that reduce our environmental impact, and give back to the communities where we conduct business.”- Chief Executive Officer.

This incident has vexed my spirit. I had to stand at the counter for 30 minutes or more, waiting for the assistant manager to check the security cameras on items I had paid for. Makes no sense. The employees need customer service training.

Very disappointed in how the enemy is using so many people in the world today to be so evil. Right is right, and wrong is wrong! We cannot remain silent when such behavior is directed at someone because of the color of their skin. What is sad to me is that the young lady was rude and showed no compassion, smile, or kindness. Yes, perhaps, she was having a bad day; however, that gave her no reason to make me out to be a thief when she had the receipt in her hand looking at it.