Ross Dress for Less
Reviews and Complaints

Charged me for 4 extra items scanning stuff multiple times over. Was extremely rude to me. Stopped her in the middle noticing it. She returned 1 item mid transaction. Then accused me of stealing with security footage roll back in which security noted the wrongful transactions. When i asked for manager… I was told she was it. A nice employee credited everything back and reran it crediting me back $16. Very upset and scared she is doing this to other people for profit.

I was at your Kingsport Tennessee store Sunday, June 4, 2023 and I was standing in line with a few other customersWhen one of the cashier started barking out orders that we should remove all clothes from the hangers before we come to the register and that we should hang the hangers up on a hanger that was nearby it was done very rudely by the cashier…. I’ll shop a lot at your store but this is the first terrible experience that I’ve ever had at Ross

Ross Dress for Less

www.rossstores.com

4345 W Fairfield Dr, Pensacola, FL 32505 · ~8.4 mi

[protected]

Open · Closes 10 PM

Please contact me I just typed out a whole letter for 45 mins and it disappeared, I am an elderly disable human being & my rights have been violated at your store in more ways than one & I can describe it better on the phone. I do hope to hear back ASAP. This whole transaction was a nightmare that should never have happened. I am not going to be loyal now because of this after 40 years or more shopping with you! I do not need any of my purchases I got I thought I would get some credit back from returns because I spent 134 today and 106 7 days ago and I feel like they could care less about me, I will probable drive back tommorow after my dentist appt at 2 pm to give it all back. I am a Professional Retailer and Secret shopper who loves the deals and spent 3 hours there today and 3 hours last time, and if my loyalty means nothing and laws have been broken and I have been discriminated against than you do not need my business or the last 6 people I took there last week! Thanks, I hope to hear back before lunch tomorrow!

I went to the fitting room to try brass that I was going to purchased I got there the lady in the fitting room told that there is a policy that you can't try them but I had just been in another Ross and I was able to try them but not at this store the lady call the manager and she came to tell me that it was the policy and was really rude what kind of customer service are you guys providing, I ask her if I buy it try at home and it doesn't fit if I could return it and she said yes so I told her it doesn't make any sense if I try at home and then return it and she got mad and started yelling at me that she was not going to talk to me at all and that the kind of customer service really bad.

Store # 1013 location 420 S Alvarado St Los Angeles CA 90057. I was returning 2 items that I had bought from that store. On Jan 24, 2023. I was denied my refund because I had to many Ross receipts. I shop at Ross more then I go out for food. I have the store tags and the receipt and for the cashier to say no I'm not going to refund you. That is just not the way your policy

States.

Store number 0895

Associate number 2301580

The first item I presented was a shoe that the code had been scratched out. She rudely said is there another one on the shelf,I said no.She stomped off to look on the shelf,she didn't find another as I had told her.She stomped back over and stopped at a cart that had extra items,pick up a shoe. She scan the shoe and proceeded to scan the rest of my stuff without telling me the cost to see it I needed it.I asked how much was the shoe she looked at me frustrated and told me the price,I said ok and she kept staring at me.I said I need it and she proceeded. I had 3 items of the same nature and 2 had a discounted price and the 3rd on didn't. I asked if there was a reason for that,she picked them up even more frustrated and looked at them and said well only these 2 are discounted (which made no sense).I said I don't need the 3rd on since it's not discounted she took it and slammed it on the other side of the counter,without evening offering it to me at the same discounted price as the other 2.She finished scan my items I was waiting to swipe my card and she was bagging some of my stuff,I asked it the machine was ready for me to swipe my card.She looked up and did something to the machine and it was ready.I said to her ,you had a long day? Yeah I am ready to leave this place,and I walked away.I got our of the store and the lady that was behind me watched the whole process and I didn't know. She said to me that lady was so darn rude to you.I said I know but I kept my calm throughtout.I told her work in hospitality in customer service and no matter how long or what's going on with you the customer should never see it.I did want to cause a scene so I walked away. That is not a place she should be working, she need to find something that she is happy doing.

Ross store #0613 in Cape Coral Florida is filthy the floors are dirty with spills and stains and are disgusting the employees never mop the floors. The carpets look like they haven't been vacuumed ever. All the merchandise are dusty and have cobwebs. I have been coming to this store for a while now and it is always dirty and and in unsanitary condition the employees do not clean! Someone from the corporate office needs to come down and inspect this store!