Ross Dress for Less review: Customer service

I purchased items at your St Petersburg FL store the day before Mothers Day, one of those items was a candle for my Mother as a gift for Sunday Morning. When I unpacked my bags Saturday evening the candle was not in there. I was very upset because I now had no gift for her that day and I knew I would have to drive all the way back to the store to speak with a manager which costs me time and money.

At the end of the work week I returned to the store and spoke to a young woman around Noon on Saturday May 18th and explained to her that my candle was not in my bag. She said she would need to look back at the cameras to see and I told her that was fine. I simply wanted the item that I paid for.

She returned and to my disbelief, she actually made it sound like I should check my bags when I leave. The cashier double bagged the candle and put it separately she said. Instead of just apologizing she actually had the nerve to say that to me when the cashier is standing right at the counter where the bag was left. If he bagged it separately then when he called up the next customer he should have seen it and called me back saying "Mam, you left a bag" or something along those lines. You DO NOT blame the customer who is paying and does not see him bag it separately. I was already upset over the time I had to take to go bClaimed loss (optional)

ack to the store and the fact that I had no gift for my Mother that day, I did not need to hear a "manager" or staff member say this to me. If anything she should have apologized and said to take another candle for your inconvenience. I would have been fine with just an apology but instead I am writing this complaint online which I have never even done before in my life that is how upset this made me!