Real Canadian Superstore
Reviews and Complaints

I just had a male clerk at your store actively trying to steal my banking info, wasn't subtle about it. I was going through self checkout, not once did he look at my screen or what I was getting, which I'd fully expect staff to do. What he did do however was walk over when I was getting my card out and stand about a foot behind me noticeably staring over my shoulder directly at my cars and the pin pad. I moved to block his view twice and moved with me. He only stopped when I blocked his view a third time and started glaring at him. His behavior was obvious enough hat even my father picked up on it. This was not a staff member watch for theft, he was deliberately trying to see what my info was. Honestly between this, the filth, poor quality of veggies, freezer burnt products, incorrectly marked prices, harassment in store, and other issues. I don't know how this location stays open.

I subscribe to PC Express and pay a monthly fee to get my deliveries free. Loved your service until yesterday. I ordered my groceries via the PC Express App on Thursday August 9th. To have them delivered to my home the next day between the times of 6pm to 7pm. At 6:30pm I received a text saying my order was cancelled. Confused I call my Super Store (in Lethbridge, Alberta.) I was told my order was not ready yet and he is doing the job of three people. I sympathized with this and asked if he could get ready for tomorrow and have it delivered at 1pm tomorrow. He said yes. Today I called at 8am to make sure. It was still good for delivery for 1pm today. He said yes (was the same person I was dealing with last night.) Well it was not delivered. I called the store yet again. Told my door dash driver cancelled it last night. And the other person I spoke with was lying. And I will have to submit a new order. Besides being lied to my biggest concern is how come my order, that was ordered on the PC Express App can be cancelled by a Door Dash delivery person?

I was walking down the laundry detergent aisle and slipped on the laundry detergent I did not see spilt on the floor. I broke my sandles and toe. I did tell an employee but they just said ok. I am leaving to go on holidays and this puts stipulations on my Walt Disneyworld trip. I feel the manager should have come and/ or cleaned up right away. I am 57 so I am hurting. The fall alarm went off on my Apple Watch but no staff helped. I assume there are cameras at the store. This happened at 6:45 pm, July 27/23. I should at least be compensated for my sandel cost and now pain I have to endure on my trip we saved up for a long time.

Today (July16-23) at 2:27pm I purchased a seedless watermelon from your store at Oxford & Gammage (London ON) and it is terrible quality. The entire thing is a light pink and doesn’t appear to be eatable. As this is not the first time I’ve gotten a bad quality watermelon, I felt I needed to send a message. As we won’t be eating this watermelon, I would like to be reimbursed for the cost which was $4.99. See attached picture.

My elderly father bought a visa gift card from them for 50$. Activated at the checkout. I received it and was declined everywhere I went. Checked online at visc and called them. Said you can return to loblaws superstore to refund. They then started to give me the runaround, complained profusely in English and they said not there problem. Then I said let's try it in loblaws store that it was bought. LOL. Didn't work either. Wouldn't return the money either. Went online, complained to their CS. Sent all docs card and recipt then they said sorry will.give a shoppers drug mart gift. They fre days later called and asked for update. They said I needed proof that I reached out to visa. Complete joke. They are corrupt, deciding people and repugnant. Stay away from them. They overcharge anyways for their products.

I am writing out of frustration. You changed location of flash food freezers from self serve checkout area to customer service area in the front of the store. The freezers are now left unlocked and items are being stolen from them or exchanged for lesser value one. The staff are either busy with customers or dont care enough to check. This the 5th time my items were either stolen to switched for cheaper items. Today a $22.00 steak was switched for a $9.00 steak. So either it was outright stolen or just switch for the cheaper type. Last time I was in there was someone going through the freezer handling the food and didnt even have anything in there that they purchased. Just browsing. Is this the new service you now offer. I am shopping at the Wasaga Beach Superstore and can't say much for management ot that they are even aware that this is happening. Items get replaced but costs will go up when food is stolen. My contact is [protected] or [protected]@hotmail.com Thank you.

I am 90 years old therefore find it easier to order on line but I am getting inundated with blue bags - what am I supposed to do with those - are they recyclable or should I put them in the garbage for the City of Toronto to deal with and eventually they might stop you for using those bags - I cannot possibly use that many nor give them to anyone - I even went to the store at Brimley Rd Scarborough and gave them some but since they did not know what to do with the bags they were going to put them in the garbage - that is unacceptable and I would like to know how much you are charging us for those bags

Marielle Stowe 75 Shootfield Cr., Scarborough On M1S 4E1

marielle.[protected]@gmail.com

I bought 2 bottles of maggi hot and sweet ketchup and one of them was expired in 2016… which unfortunately I noticed super late as I got sick with it and saw the bottle had different color and then noticed the date. I was supposed to hear back from Toronto office but nothing yet…. Its so frustrating and unfortunate that store manager said someone will call took my details and then nothing

The employees at deli think it's okay to talk with one another when there is a line up at the deli. They are not paying attention to the customers and are in mid conversation when they need assistance. I also noticed that they are not in proper uniform nor do they train their new employees... they should be paying someone to train the new people. Tht ridiculous .. Something seriously needs to be done about this. Where is the labour board ?

Wasaga beach location ON CANADA

do not recommend.

Thursday May 18, 10 pm kelowna superstore. A lady working the self checkout in a white shirt with a black vest was rude to me, telling me that I had too many items and I couldn't use the self check out, I was there with my toddler and starting to scan my first item I had to do two purchases because one was for the office and I figured it would be easier, I told her I had two purchases and she said it didn't matter in a brusque tone of voice. I counted after I went to the other till all my items total were 22. I have never been turned away from self check out, it was not busy being late. I wouldn't of minded if she was kind and apologetic about it. I go into superstore, I dont expect any service, I shop the self checkout, but rudeness has no place in customer service.

I have been concerned about the rising prices that are taking place in Superstore. From what I understand this company has made made more than $400 Million in profit during the first 3 months of this year…so why are prices so inflated when this is happening. As Canadians, many are going through tough economic times due to grocery prices. If a company is making this kind of a profit and causing misery to the population in general - well that is just criminal. Attached is the following video:

https://www.facebook.com/reel/934304197880278