Real Canadian Superstore
Reviews and Complaints

Today (July16-23) at 2:27pm I purchased a seedless watermelon from your store at Oxford & Gammage (London ON) and it is terrible quality. The entire thing is a light pink and doesn’t appear to be eatable. As this is not the first time I’ve gotten a bad quality watermelon, I felt I needed to send a message. As we won’t be eating this watermelon, I would like to be reimbursed for the cost which was $4.99. See attached picture.

My elderly father bought a visa gift card from them for 50$. Activated at the checkout. I received it and was declined everywhere I went. Checked online at visc and called them. Said you can return to loblaws superstore to refund. They then started to give me the runaround, complained profusely in English and they said not there problem. Then I said let's try it in loblaws store that it was bought. LOL. Didn't work either. Wouldn't return the money either. Went online, complained to their CS. Sent all docs card and recipt then they said sorry will.give a shoppers drug mart gift. They fre days later called and asked for update. They said I needed proof that I reached out to visa. Complete joke. They are corrupt, deciding people and repugnant. Stay away from them. They overcharge anyways for their products.

I am writing out of frustration. You changed location of flash food freezers from self serve checkout area to customer service area in the front of the store. The freezers are now left unlocked and items are being stolen from them or exchanged for lesser value one. The staff are either busy with customers or dont care enough to check. This the 5th time my items were either stolen to switched for cheaper items. Today a $22.00 steak was switched for a $9.00 steak. So either it was outright stolen or just switch for the cheaper type. Last time I was in there was someone going through the freezer handling the food and didnt even have anything in there that they purchased. Just browsing. Is this the new service you now offer. I am shopping at the Wasaga Beach Superstore and can't say much for management ot that they are even aware that this is happening. Items get replaced but costs will go up when food is stolen. My contact is [protected] or [protected]@hotmail.com Thank you.

I am 90 years old therefore find it easier to order on line but I am getting inundated with blue bags - what am I supposed to do with those - are they recyclable or should I put them in the garbage for the City of Toronto to deal with and eventually they might stop you for using those bags - I cannot possibly use that many nor give them to anyone - I even went to the store at Brimley Rd Scarborough and gave them some but since they did not know what to do with the bags they were going to put them in the garbage - that is unacceptable and I would like to know how much you are charging us for those bags

Marielle Stowe 75 Shootfield Cr., Scarborough On M1S 4E1

marielle.[protected]@gmail.com

I bought 2 bottles of maggi hot and sweet ketchup and one of them was expired in 2016… which unfortunately I noticed super late as I got sick with it and saw the bottle had different color and then noticed the date. I was supposed to hear back from Toronto office but nothing yet…. Its so frustrating and unfortunate that store manager said someone will call took my details and then nothing

The employees at deli think it's okay to talk with one another when there is a line up at the deli. They are not paying attention to the customers and are in mid conversation when they need assistance. I also noticed that they are not in proper uniform nor do they train their new employees... they should be paying someone to train the new people. Tht ridiculous .. Something seriously needs to be done about this. Where is the labour board ?

Wasaga beach location ON CANADA

do not recommend.

Thursday May 18, 10 pm kelowna superstore. A lady working the self checkout in a white shirt with a black vest was rude to me, telling me that I had too many items and I couldn't use the self check out, I was there with my toddler and starting to scan my first item I had to do two purchases because one was for the office and I figured it would be easier, I told her I had two purchases and she said it didn't matter in a brusque tone of voice. I counted after I went to the other till all my items total were 22. I have never been turned away from self check out, it was not busy being late. I wouldn't of minded if she was kind and apologetic about it. I go into superstore, I dont expect any service, I shop the self checkout, but rudeness has no place in customer service.

I have been concerned about the rising prices that are taking place in Superstore. From what I understand this company has made made more than $400 Million in profit during the first 3 months of this year…so why are prices so inflated when this is happening. As Canadians, many are going through tough economic times due to grocery prices. If a company is making this kind of a profit and causing misery to the population in general - well that is just criminal. Attached is the following video:

https://www.facebook.com/reel/934304197880278

hi i am todd a long time super store customer. i am very upset with now the 4th time being over charged by the fort mcmurray superstore i let a few small things go but this last time i was over charged more then double my actual bill. this is unacceptable and is theft . i realized that my bill was way to high and asked the cahier to just refund me. this is what i don't under stand i had all items scanned when i returned and the total was 110. how was it even possible to be charged the 267.81 to make matters worse i was only refunded 261.85 not the full amount of the initial bill, i had to take 45 mins dealing with this on top of 25 mins waiting to get my deli needs. this is the 3rd or 4th time ive been over charged but this was by far the worst. i was not the only person that went through that check out that was over charged enclosed is a screen shot from by bank showing im still out aprox 6,00

I usually don’t right email but this time I just can’t let this go and this is for Mr Gallen because people are starving I wen to Cotsco one day and the Saputo ricotta cheese one Kg was $8.99 Food Basic and Fortinos with is part of Loblaws was $10.99 and my surprise wen I went to No Frills the same item was $16.49 can someone please explain to me why even between Fortinos witch is more a high and store than no Frills you have to pack your own groceries the location close to my home is disgusting dirty the shelves are always empty of different products Galen dint make enough many on is salary is that why is doing price gauge shame on the corporate office this comment will go on social media because I’m disgusted that way store making profit on people that can’t put food on the table for their family hope I will get a response on this email

A concern costumer

Lina😡😡😡