Real Canadian Superstore
reviews and complaints

I am 90 years old therefore find it easier to order on line but I am getting inundated with blue bags - what am I supposed to do with those - are they recyclable or should I put them in the garbage for the City of Toronto to deal with and eventually they might stop you for using those bags - I cannot possibly use that many nor give them to anyone - I even went to the store at Brimley Rd Scarborough and gave them some but since they did not know what to do with the bags they were going to put them in the garbage - that is unacceptable and I would like to know how much you are charging us for those bags

Marielle Stowe 75 Shootfield Cr., Scarborough On M1S 4E1

marielle.[protected]@gmail.com

I bought 2 bottles of maggi hot and sweet ketchup and one of them was expired in 2016… which unfortunately I noticed super late as I got sick with it and saw the bottle had different color and then noticed the date. I was supposed to hear back from Toronto office but nothing yet…. Its so frustrating and unfortunate that store manager said someone will call took my details and then nothing

The employees at deli think it's okay to talk with one another when there is a line up at the deli. They are not paying attention to the customers and are in mid conversation when they need assistance. I also noticed that they are not in proper uniform nor do they train their new employees... they should be paying someone to train the new people. Tht ridiculous .. Something seriously needs to be done about this. Where is the labour board ?

Wasaga beach location ON CANADA

do not recommend.

Thursday May 18, 10 pm kelowna superstore. A lady working the self checkout in a white shirt with a black vest was rude to me, telling me that I had too many items and I couldn't use the self check out, I was there with my toddler and starting to scan my first item I had to do two purchases because one was for the office and I figured it would be easier, I told her I had two purchases and she said it didn't matter in a brusque tone of voice. I counted after I went to the other till all my items total were 22. I have never been turned away from self check out, it was not busy being late. I wouldn't of minded if she was kind and apologetic about it. I go into superstore, I dont expect any service, I shop the self checkout, but rudeness has no place in customer service.

I have been concerned about the rising prices that are taking place in Superstore. From what I understand this company has made made more than $400 Million in profit during the first 3 months of this year…so why are prices so inflated when this is happening. As Canadians, many are going through tough economic times due to grocery prices. If a company is making this kind of a profit and causing misery to the population in general - well that is just criminal. Attached is the following video:

https://www.facebook.com/reel/934304197880278

hi i am todd a long time super store customer. i am very upset with now the 4th time being over charged by the fort mcmurray superstore i let a few small things go but this last time i was over charged more then double my actual bill. this is unacceptable and is theft . i realized that my bill was way to high and asked the cahier to just refund me. this is what i don't under stand i had all items scanned when i returned and the total was 110. how was it even possible to be charged the 267.81 to make matters worse i was only refunded 261.85 not the full amount of the initial bill, i had to take 45 mins dealing with this on top of 25 mins waiting to get my deli needs. this is the 3rd or 4th time ive been over charged but this was by far the worst. i was not the only person that went through that check out that was over charged enclosed is a screen shot from by bank showing im still out aprox 6,00

I usually don’t right email but this time I just can’t let this go and this is for Mr Gallen because people are starving I wen to Cotsco one day and the Saputo ricotta cheese one Kg was $8.99 Food Basic and Fortinos with is part of Loblaws was $10.99 and my surprise wen I went to No Frills the same item was $16.49 can someone please explain to me why even between Fortinos witch is more a high and store than no Frills you have to pack your own groceries the location close to my home is disgusting dirty the shelves are always empty of different products Galen dint make enough many on is salary is that why is doing price gauge shame on the corporate office this comment will go on social media because I’m disgusted that way store making profit on people that can’t put food on the table for their family hope I will get a response on this email

A concern costumer

Lina😡😡😡

I have been going to Superstore for over a decade and have not had little complain about until tonight.

I used the self-serve check out and had issues scanning a couple of items, so I put them to aside for later.

After a while, a female staff rep came over and asked "Am I buying them?" I let her know they were not scanning. She angrily scanned them in after a few failed tries and left.

As a caveat, I have cognitive challenges under loud, bright, situations where I am being stared at by staff. Under stress, I am slightly slower than most people at tasks, but generally, I am fine.

She later took the time to come over, when I didn't need help, and snarkily say "If I am going to shop here, next time don't use the self checkout, because I can only use self check out if I have under 25 items." Then she turned her back and walked off.

I looked down at my items and took time to count them, I had less than 25. So instead of assuming she was trying to be rude and abilist I let her know, I have less than 25. She looked at me and repeated the same line and also added," Ya but your only one person" then gestured with her arms at the amount of people waiting, of which there were none. I became confused. I was confused and again repeated myself, "I counted and I have less than 25". She walked off to join her staff peer and continue to stare ahead at nothing.

It then dawned on me that she was insinuating that I am taking too long for her liking. I can only infer from her lack of logic and snarky superiority complex, there was something about me she personally disliked.

She did not care or listen to what I said and acted like I had said nothing. Probably the only power she had to feel better about herself was to reprimand me for some imagined infraction.

Generally, I don't let micro aggressions like these get the best of me, but it left me feeling horrible and judged for something that was not tangible, i.e. discriminated against.

If so it's a cowardly way of bullying people to overcompensate for an unhappy life.

Post covid, I thought we could all do better but it seems people forget quickly what the value of community is.

I am disappointed at the standard of representation that was hired by this store at Grandview.

My experience at your walker road store check out was the worst I have ever had at any check out in my life. There were 2 people in front of me. When the cashier got to the end of the order of the person before me there was a problem. The cashier tried to fix it, then had to call someone who in turn had to call someone. The register required a long reboot process. I spent at least one half an hour waiting. I then took my groceries off the conveyor and went to another line that again required a long wait. Finally I paid for my groceries and then found out the cashier did not know how to scan for points for my bags. Rather then further waiting I said forget it and left. I am inclined to not require your grocery store services, or any of your services!

store 00567

slip # 756500

04/01/2023 12:53:02

I am speaking in behalf of the other customer. The front end manager (zagar) at the supertore signal hill is very rude and arrogant. One of the customer had paid her grocery and was approached by that person and rudely asked the customer if she paid it. That is very unacceptable behaviour of a manager! They already saw her pay and was addressed like that? What a shame!

We are the family here in South Regina costumer. This Store since this open but many time getting bad service and bad attitude from there some Staff. We buy from here every week almost $2000 like grocery Chicken. Today we got Very very bad service from one of the cashier was lady her name PRATI. Her id 251 Shy was Scanning our Stuff and throwing wit very angry face when i ask here why you are Doing this is anything thing Wrong with you aur what ? She make big Drama. and Start liye Call the manager and blaming us oh they are harassing me Which Completely Wrong. & the manager Dose not want to listen us manager Name WAS CARLY CAMPBELL. she was also telling us your wrong. What the hell this. We Naver do anything wrong we pay for throwing stuff. We were with family and kids with us feel very Bad And planning to Never go back again this Store. The cashier lady do the befor also with us I don’t want to go here Cash but was no Choice there is othe was busy. What is the value for Customer in this store. Aslo please ask this manager check the Camera first then you can see proper who’s what is going on don’t go one side Because of your Staff. We are also Customers no one want there Insults.