The Brick

WORST COMPANY EVER

We purchased a couch *Model ACEGYSL2 Vendor: 060H, on-line and when it was received it looked cheap. Well, it's beyond cheap. We paid roughly $1572.00, which is allot of money for us, maybe not for your company, but it was for us. We needed something for our TV room and thought this would work. Boy, were we ever WRONG. It's a piece of junk. I've emailed to complain, had to go through various portals to finally get someone to acknowledge and then I get to speak to some incompetent individual who didn't even read what our problem was, that was indicated in the form. I was told to fill out the Warranty form even though it wasn't a warranty issue. I purchased it under a year therefore I should be able to do something. NOPE! I get this incompetent individual call me and go on about things that make no sense. It's not a warranty claim. The furniture is a piece of crap. I'm asking for a return or a credit of what we paid to go against something else that we can use. I don't want cash back. I just want a credit toward something that is worth that kind of money. No one uses it as it's that terrible. I was told there was nothing that could be done for us. "Buyer's remorse" is, what it is. Are you kidding me, a "supervisor" says that to a customer. I use 'supervisor'

loosely. It's our problem. I was told when a piece of furniture is delivered, it's ours. That's it. Buying a car is Buyers Remorse, not this. This is a piece of junk. What an idiot. We were even told, "that's why we have floor models, so you can test them out" WE PURCHASED IT ON-LINE! Again, had she read the complaint, it's not rocket science. Or perhaps it is to some.

This ignorant individual did tell me that she would send someone out to look at it structurally but that's it. If nothing is deemed not fit, then it's ours.

I said not to waste my time, but she said, "Oh, I'll definitely talk to my manager and get back to you" in such a condescending tone that I just said never mind. Shows the level on what you think of your customers.

Word of mouth goes a long way. It may not matter to you as I'm only one person. But having a poor experience to one person and that experience told to others, goes a long way. It's a terrible place to shop if you have a problem.

Shame on you and the level of individuals who are noted as Operations Supervisor - The Brick Halifax

She needs allot of help in customer service. A course. A training manual. Maybe a desk job away from people. But not dealing with people is my suggestion. Maybe read the issue before picking up a phone with attitude. Because it's the class that she certainly missed - Big time!

We have gone to the store where we purchased it from at 192 Chain Lake Drive in Halifax, NS and they refused to do anything about it. Disgusting that they are turning us away. I have reported them to NS Consumer Protection and will continue to let people know through social media the terrible service we have received and are now out over $700. which is terrible. How can a company your size do this to senior citizens. Who wants a bed with termites. We will let all our followers know not to buy furniture from The Brick , disgusting.

Bought a king size bed from The brick at Halifax , Nova Scotia store with 5 years warranty . The bed design was defective so we reported it within 30 days of purchase they sent a technician to fix it and technician just did a work around by adding few 2X4 for the centre support. Recently the side rails was broken and submitted a claim and was approved. Later the store sent a technician. We are moving so dismantled the furniture we have and trying to pack our stuff. The technician comes and agrees the work wasn’t done right and promises that the new bed will be shipped to us immediately. Next day rep from brick emails saying your claim is rejected as you altered(dismantled) the bed. They are just trying to use my moving as a reason to reject my claim.

I was told by the saleswoman that if I deposited an extra $100 and not have to fix my futon, I would be able to redeem it in store in a year. Now I am being told I have to wait 4 years. I was waiting a year to buy an end table, I would not have wasted money to wait 5 years. No one at the store has offered to help me in any way.
Thank you

I'm sorry, I tried to make it as short as possible so you would read it.

Called customer service in August 22 and was given an email address to raise my claim. Sent an email on the 23rd and was told that a technician will be get to me. She verified my address and I confirmed. A week later I followed up and for some reason I kept getting excuses one after another. I just want my chairs fixed or replaced! It's the 12th of September now, 9:50pm and I'm still waiting! Selling insurance is one thing your good at, be responsible to entertain claims will you?