The Brick

To The Brick Compalints Dept.,

We purchased 2 power lift recliners from the Brick on Nov.22,2022. My wife's recliner has had no issues with hers. Mind on the other hand has had a power switch replaced, wood in left arm and side has been replaced, the springs underneath have broken twice. I also mentioned to the manager of the store. How many times do they have to break before I get the chair replaced.They ordered another set Aug.23rd. Still waiting for springs 3 months later and no word. We bought the extended warranty as well for 5 years. Chair is very uncomfortable and I am not satisfied with The Brick's response to this. Hopefully someone at Head office will sit up and pay attention to this and help me get this resolved once and for all. We have been loyal customers to The Brick for years and have never had this type of treatment. Hope someone will reposnd to this. Thank You,

Richard Gudgeon

Management 1 star, Unprofessional.  after charging credit card sales person informed me sale was final. I asked why product was final sale when the product was not on sale and no discount was added i payed the full amout the sale person asked me to sign on the paper sale is final. I after asked to talk to the Manger - he was very disrespectful told me when I get my product and open the box I can't return the product ( I didn't plan to return it But i'm trying to understand why i'm supposed to sign it , What's going to happen if product it's damaged? Answer was simple you opened the box product it's yours!)  I reject to sign and Ask my money back !

Manager  cencel credit card  transaction and told me  it's his store and his rules and asked me to leave the store.

When I told the manager I was going to leave a 1 star review he told me he could afford to buy a bunch of 5 star reviews on Google to cover my one star. So be careful - the rating of this store is not legit

Parking was empty (no clients) now I understand why this location doesn't have customers. You need To be very talented to lose client who already  pay money.

HI there,

I was told by the chat after speaking with someone that I would hear from head office in regards to a refund owed to me. The staff at the brick in barrie are far from professional. I know for a fact they went through 3 managers in the time we purchased our product to time of delivery. We had massive damage to our front door on one of our deliveries. The delivery team made sure we sighed that there was no damage inside the home so we didnt notice the damage to the door. The entertainment unit we ordered was sold to me as real wood but come to find out it is particle board. The wood care kit they "threw in" is useless. Upon speaking with a supervisor and proving damage they offered us a 200$ credit to repair our brand new last season 8000$ door. Upon calling the supervisor asked for my credit card info over the phone to do the refund. I then recieved a all from heather days later stating the credit was not going to be put on the credit card but on our fincance card instead. I was then yelled at by him when asking where my credit card info went that I provided over the phone. In the last 2 years we have bought over 15000 dollars worth of product. It has been a few days and still no call from head office I am at my witts end and just want my refund.

I am writing this on behalf of my Mother who has copd and severe arthritis. She bought a SmartMotion bed base and mattress. When we set up the base there was no power cord. I called and was rudely told that the cord was with the base! It wasn't. I called the next day and asked where the cord was. I was told they would order it and I need not call again. Weeks went by with no call. December 24, 2020, I received a call from a lovely lady that worked in the office, saying that the part was ordered. Again, no response. Last I called your customer service I was so annoyed that I told them to come get the frigging bed base. Once again, no call back. All we want is the power cord! I, unfortunately, ordered the wrong power cord.. $200 and it arrived in FOUR WEEKS. It has been FOUR MONTHS with no power cord.

We purchased a mattress from the brick and hated it. Lucky they have a return policy. Salesperson said they would honour the price of the one we wanted but we are now told that is not their policy. I told them that my wife and I were clearly told this by the salesperson. I asked to speak to a manager. The manager said he would not honour the price and that the salesperson was incorrect. I told him it was not my job to train their employees. They will clearly say anything to make a sale. So now how can you trust what any salesperson says. I'm not impressed and WILL NOT shop there again. Case closed!

Why do I have an Edvantage card When it is absolutely no advantage to me. I've been trying for four days to order a coffee table and nobody has called me back horrible customer service I leave messages every day. And I am also emailed. It's not like we're getting a real deal you can buy it on sale and get it cheaper you don't get both deals. I may as well go to Leon's or IKEA I get much better service there. I finally called the gawhen it is absolutely no advantage to me. I've been trying for four days to order a coffee table and nobody has called me back horrible customer service I leave messages every day. And I am also emailed. It's not like we're getting a real deal you can buy it on sale and get it cheaper you don't get both deals. I may as well go to Leon's or IKEA I get much better service there. I finally called again today and spoke to a manager who assured me that the carpet lady would get back to me today. This is so frustrating all I want is a coffee table LOL it should not be that hard.So this is actually a day five and we'll see what happens I don't even know if it's worthwhile spending that money at a company that doesn't really seem to care much

OnMarch 29 I purchaced a sofa and loveseat from the Brick in Barrie Ontario.It was set for delivey in 10 days.Ya right, Two weeks after that the sofa arrived, no loveseat, it was backordered.I was told it would arrive a week lter.Ya right!Two weks and a damaged on at that. I called them and was told they would send a new one two weeks later. The day came and went, no phne call no delivery. I called them again and was told there was no garuntee of delivery, not what the customer service rep told me.I told them to send an empty truck and pick up both pieces, i no longer wanted to deal wth them. I was told that they dont do refunds. Now they will have one for me tomorrow. Bull ###...I want to be compensated but they offered nothin. I am now dealingwith head office. This has been a nightmare.Bottom line...go to Leons..never agoin will I shop at the Brick.