Reliance Home Comfort

My AC was not working properly so I called Reliance to make an appointment for a call-out on May 22nd, 2021, and I was told the earliest appointment they could offer is June 14th. I was told that I would be placed on a waiting list in case a cancellation appointment became available. I was so shocked to hear that I would have to wait 3 weeks before they could send a technician out. I have paid into the protection plan for over 10 years for a service that I would need to wait three weeks for. Today, I decided to call and see if other companies had appointments available and sure enough they do. I called two companies and both companies could have a person out within 24 hours. This is so frustrating as both of these companies also offer protection plans. I should not have to wait 3 weeks for a technician to come to repair my AC when I pay into a plan!

Hi,

11 years ago, one of the door to door sales people tricked my Mom to sign me up for their plan to switch my water heater. at the time I was stupid and let go as the price was about $15. Now after 11 years the price has doubled to $35 and I called today to buy out he water heater and they want me to pay $800, That is the biggest scam there is as I am sure an 11 year old water heater is not even $100. You can buy brand new units from Lowes/Home Depot for $799.

This is a scam, I am not sure why Reliance wants to treat their customers like this. I have searched online and in many cases the customer was offered to buy the contract at $40 given it is over 10 years old and I never signed the contract, they tricked my mom into this.

This is very bad business and taking advantage of people