Dollarama

On wednesday september 30 2020 at 8:57 my daughter paid an apple gift card $15 with her coins (all payment was in coins) at dollarama locate at 1550 upper james st hamilton square l9b 2 l6. When thursday I tried to put the card in her phone the card was not activated. I ask my daughter for the receipt she did not found. I went on friday to talk with manager, she told me that was no way to reimburse the money without the receipt. However, I told her that she can review the transaction at wednesday night to verify that my daughter bough the card in the store probably the cashier remember her because she was the last customer and paid with coins. My daughter was crying because she felt that was a liar and it was no fear the answer that she gave to us. I will never come back to that store. The manager told me that si have to call the number back of the card. Thera are no numbera back of the card. I called apple they told me that I have to go to the store because the store made a mistake! Very bad experience