Rescuecom
Reviews and Complaints

Corrupt beyond belief. They are scammers and liars. David A. Milman is corrupt and rips people off. Mr. Milman makes no attempt to resolve the issue and puts you through the ringer like you are the criminal. No, you, David A. Milman, are no better than a criminal stealing money from unsuspecting people. Do not do business with this company - ever!

Bottom line, this company ripped me off $1,266.00. I will not rest until justice is done. I will fight them tooth and nail until I get the money back they stole from me. Until then, this company needs to be put out of business. Do not do business with them! I can't repeat this enough.

The details of the fraudulent transaction by Rescuecom follows:

I ordered an HP ENVY 17 laptop from Rescuecom. I worked with Alex who is in customer service at Rescuecom. I researched the HP laptop prior to buying it to ensure the price that they were quoting me was reasonable and it would meet my needs. Alex and I spoke again after I had researched the HP laptop and was satisfied with moving forward. During this conversation, we discussed getting more RAM. Alex said he had one with more RAM and we could go with that. When the laptop arrived, it was not an HP ENVY 17, but instead a Dell Latitude. Alex never once mentioned that I was now purchasing a Dell Latitude laptop instead and a model not at all comparable to what the HP laptop was. The laptop does not appear new as well. It arrived in bubble wrap and not in the original packaging. I was shocked. I started researching this Dell Latitude laptop and you can buy it on eBay for $259.99, $359.99, etc. I paid Rescuecom a total of $1266.00 with the laptop being quoted at a cost of $1000 with a transfer fee of $266.00 - meaning they would provide service to transfer the data off of my current desktop to the laptop. I called Rescuecom to return this laptop and requested a refund. I spoke to Alex on my initial phone call. Alex insisted that he told me that the laptop was a Dell Latitude. To be blunt, Alex is a liar. I have the conversation with Alex recorded where he never mentioned that I was now buying a Dell laptop instead of an HP laptop. I spoke to David A. Milman, the owner of Rescuecom as well as the CEO. David was outrageously rude and was not taking any steps in order to resolve my complaint. David insisted that I listen to my conversation with Alex that they had recorded to really prove that Alex didn't communicate to me that I was now buying a Dell Latitude, instead of the HP ENVY 17. I sat on the phone for quite some time listening to the recording that proved my complaint was valid and accurate. Alex never mentioned anything about me now purchasing a Dell laptop. Mr. Milman actually rewound the recording to listen to a section for a second time. Mr. Milman was obnoxious and disrespectful. He actually said I had buyer's remorse and that Rescuecom does not provide any refunds or accept any returns for equipment. Really? You sent me a product that I did not order and overcharged me by at least $1,000.00. Mr. David A. Milman, you are not going to get away with this. This Milman and his company scammed me by sending me a $259.00 Dell refurbished/used laptop instead of what I had ordered that was around $1,000.00. There is something seriously wrong with this person and this company. They are deceitful and Alex, the sales rep, did a bait and switch on me. I really can't believe that this company gets away with such fraudulent, deceitful business practices.

I have now learned that there are complaints against Mr. David A. Milman that are similar to what I just experienced. He actually tells the BBB to remove each complaint against him and his company. BBB does not remove any of the complaints; I am sure they are all valid, because why would anyone go to the trouble of filing a complaint with the BBB otherwise? Mr. David A. Milman also does not let you dispute the charges on your credit card without the bank contacting him first. I am going to work with the bank and provide them all the evidence they need to find Mr. David A. Milman liable for misrepresenting the products he sells to unsuspecting customers and getting my money refunded back to me. I am confident I will get a positive resolution with my bank. If on the slight chance I don't, I will contact the Consumer Financial Protection Bureau and expose this CEO and company even further. I am also going to my local news station and get the word out there about this CEO and his company. I intend to get the word out nationwide.

Again, Mr. David A. Milman and his company, Rescuecom, are beyond corrupt. Their business practices are unethical. I cannot emphasize this enough. Do not hire this company to do any work for you.

Please take a look at the picture of the laptop that they sent me. It is clearly used/refurbished - wrapped in bubble wrap and thrown into a box with only the power cord - with no original packaging, etc. It is a Dell instead of the HP that I had ordered. I still can't believe they have the nerve to do something like this. But, they do!

David the owner does not pay his technicians do not do work for this company unless you like working for free

Does not pay had a chat with owner David first strong arms you on pay then threatens you with a litigation.

Owner was rude David this company is scum ripped me off $250 for work done

David the owner does not pay technicians and is very rude

I have contacted Deft Computer Solutions Inc. Aka Rescuecom. This company provides computer repair services and technician help 24/7. My friend told me about them and said that I should call them, when there were problems with my computer. I agreed and called, but on the phone the agent said that he could send technician. I agreed and waited for the whole day, but the tech didn’t come. I called again to this company and the rep forgot about our previous conversation and again promised to send the tech.

Rescucom is the biggest joke in the computer repair industry! DO NOT...DO NOT use these con artists! I had a computer problem and called them to fix it they sent a technician over to the house and he fumbled around for about an hour and a half but got nothing fixed! I got charged over $140 plus they charged me with one of their own Anti-viruses that didn't work -- I got more and more viruses. I called and got through to the president of the company and he laughed at me saying there's nothing I could do to get my money back and then proceeded to threaten me by saying that only they can get the anti-virus removed but it will cost a lot of money. He continued to laugh! I later got another technician from another company over to fix what Rescucom did and the tech told me that most of his clients are victims of Rescuecom and told me they are a scam company hiring inexperienced techs. I also was told the same by a few techs at a local MicroCenter (computer super center). Bottom line...find someone else at all costs!

STAY AWAY FROM THIS COMPANY ! THIS COMPANY IS A COMPLETE SCAM ! I was having issues with my computer linking to my wireless router, so made the call to Rescuecom. I was told by the person on the phone that a technician will be calling for a flat rate of $128 (regardless of time spent on the phone). The technician, who was absolutely worthless (he knew a bit more about computers than I did...), was unable to fix the problem and blamed it all on my internet provider. He then said he would call the internet provider himself to try and figure out why the problem could not be fixed...never heard back from him since... Approx 3 days later I gave them a call back to see what the status was, and NO ONE had any idea, and was told by a very UN-friendly customer service agent that they would call the technician and ask what the status was...heard nothing back from them again... Decided to call them again 4 days later, and still NO ONE had an idea as to where the technician was or the status on the work order... I asked them to go ahead and cancel the work order and please reimburse me for the amount that I was charged as NOTHING got fixed... At which point the highly UN-sympathetic customer service agent went on to say that they would have to do a "full investigation" before I would get my money back, and that I would receive a confirmation in 24 to 48 hours... heard nothing back from them again so decided to call 4 days later at which time I was told that the investigation was still ongoing and that the President of the company would have to approve the reimbursement of this payment (a mere $128)...Finally when I calmly mentioned I would contact BBB and other Depts to report their service as a SCAM, the lady said "that's fine!" and quickly got off the phone with me... the issue is yet to be resolved... I am a small business and a firm supporter of US small businesses, but no wonder we are losing tech jobs to India and China...you can't really understand them but at least they are courteous and somewhat sympathetic to your situation...my only advice is to STAY AWAY from Rescuecom and hope no one else goes through the hell I just experienced...

DO NOT USE RESCUECOM. Folks, beware this company. Their only goal is to get your money and take advantage of people that find themselves in a desperate state with their PC. I had a computer virus, they were the only computer repair site I could get to... that in itself is interesting!

I DID make an appointment for a service call but called and canceled within 30 mins when I realized I could restore my PC to a previous day. You'd think this company would be happy for me, nope, still want their money; close to $200. They are clueless in building customer relationships. I WILL NEVER USE THEM AND I WILL GO OUT OF MY WAY TO TELL OTHERS NOT TO USE THEM. NOTE: THEY HAVE YOUTUBE COMMERCIALS AND NOTE THAT YOU CAN'T LEAVE COMMENTS.

This company is a joke. I had been having startup problems with my PC, and I knew it was the power source. I called RescueCom and they agreed with me and would sent a tech out. When he got here he made comments about me having an old monitor, and no plastic sheeting underneath my chair. He then took my computer apart, vacuumed it, and told me that it was the power source. Big surprise there. He told me he could repair it, but it would take about 4 hours because he would need to install it, then program the computer, and install a firewall. He then told me if he were to go buy the power source, I would be charged a expedite fee. Their ad states no hidden fees or travel charges. When I told him that, he said an expedite fee is for him to go and get the part. A travel fee is him getting to my home. Sounds like a travel fee to me no matter what spin you put on it. That is the biggest bunch of crap I have ever heard. I couldn't get him out of my house fast enough. When I told him it was a rip off, he hung around to call his supervisor, and tried to get me to again commit to having them repair it. My friend called me during this, and couldn't believe he was waiting around on his phone, in my home, calling his manager. She said, "GET HIM OUT!" I finally did.

DON'T ANYONE USE THIS COMPANY! THEY SUCK!

I am enclosing a copy of correspondence I have had with Rescuecom. I hired them to repair my home computer which had been hit by a virus (Virus Heat). After 3 visits and $1086 in billing the technician came back on a "warrenty call" and after 6 more hours said the computer would no longer boot up and there wqs nothing he could do about it. Finaly they refunded me $348 on my credit card. That was the best I could do with talking to the company president. I received no benefit at high cost. Recuecom advertizes that if they don't fix it, it is free but then they hide behind a $250 limit in their very wordy contract. Initially I wasn't worried because they told me it would take 2-3 hours to fix it. Then when they took 11 hours to break it they say their limit is $250. After they were gone I booted up and installed a new copy of Window. Since then (3/28/08) the computer has been working fine. Another trick they play is to have you sign a spot on the service call receipt saying you are satisfied with the work performed. The problem there it that it is "Required before the technician leaves site." When the techniican left the first time he told me it was all fixed and ready to go. Then he stood there (at $98/hr) until I signed the form. After he left I found that the computer was stuck in a restricted boot configuration and many functions would not work. Of course it took me a few hours to identify all the malfunctions.

Basically it was a big rip-off. I have found out that Rescuecom has already been a subject (unflattering) of an investigative report by a local TV station in Syracuse, N.Y. where they are home based.

Enclosed is a worsheet I supplied the technician at his last visit. I had corrected some of the malfunctions as indicated by strike-throughs.

I hope somebody puts a stop to this rip-off business.

This company charges $99.00 per hr. to send a tech to your house to fix/troubleshoot computer problems. On 2/4, a tech came tomy house.

Spent 1 3/4 hrs. trying to correct networking problem. Paid $187.50. Five minutes after tech left, I had same problem he supposedly fixed. He also gave me a new wireless network which was UNSECURED,because he didnt know that he was able to choose SECURED or UNSECURED while fixing it. Had me call APPLE to get ADM. PASSWORD. Apple told me tech sets up password. When I called to complain, manager offered to send over same tech. I refused same tech because she was not too savy. Manager responded he was only tech available. I told him to forget about it it and I put a STOP PAYMENT on check. So please be very careful about computer techs who come to your house. NEVER pay cash. There are a lot of ripoff PEOPLE IN THIS BUSINESS.