Structube

I bought a new faux leather sofa from Structube in January 2016 for approximately $1600.00 Cad with taxes and delivery (The Adrien model left-facing sectional).in the spring of 2019, I started to see the first signs of peeling on the inner side of the left-hand armrest. As time progressed, I began to see more and more signs of peeling, primarily on the seating. What one must understand there are three of us residing in the apartment that lead such busy schedules and we are rarely home to enjoy our surroundings which we mutually maintain immaculate and organized. We are all adults, rarely have guests and do not have any pets whatsoever to understand and account for this type of wear and tear. Whatsmore, the only time we are able to make any use of this furniture is late in the evening shortly before bedtime while wearing pyjamas, which are often of soft fabrics and not of anything abrasive to explain such 'erosion.'
When I approached Structube, both the local store and called the head offices in Montreal to address this problem, I was told that this is a natural process of wear and tear over that time frame. I underscored that our use is minimal at best and that all three users living in this apartment do the utmost in caring for our things because 1) we respect our belongings and 2) none of us have the economic luxury of replacing furniture etc. with such frequency as three or five years after minimal use. I asked if this was some sort of manufacturer's planned obsolescence for the buyer to replace the purchased product in such a short time frame? I can't imagine what the 'replacement' time frame would have been under frequent or normal use.
Has anyone else faced this problem with this company?
In addition, when approaching the salesperson in the London store I was addressed by my first name, as she remembered after three years that I had spent almost $10, 000 on various pieces to furnish my apartment. After relaying my plight, she commented that most people who buy their furniture use it for staging homes they wish to sell, whereby I asked, "Are you stating that your furniture is not 'user-friendly'?

The last photo with the Christmas tree was taken when we had just bought the couch. This is how it looked back then.