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CB Restaurants and Dining Harvey's Canada 5990 McLaughlin Rd, Mississauga, ON, L5R 3X9, CA
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Harvey's Canada
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Harvey's Canada company logo

Harvey's Canada

5990 McLaughlin Rd, Mississauga, ON, L5R 3X9, CA
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Working hours
Mon
11:00 am - 12:00 am
Tue
11:00 am - 12:00 am
Wed
11:00 am - 12:00 am
Thu
11:00 am - 12:00 am
Fri
11:00 am - 12:00 am
Sat
11:00 am - 12:00 am
Sun
11:00 am - 12:00 am
ComplaintsBoard
N
9:05 pm EDT

Harvey's Canada - Store service

Hello Sirs:

Very Bad Service at Harvey's location 990 McLaughlin Rd, Mississauga
I went for the store to pick up My order and followed the sign for paid orders. Waited for previous customers orders for more than 15 minutes and once it was my turn the person on the Counter served and asked another customer who just entered the store about his order and even did not try to ask me as they are from the same origin. Once I complained that it is my turn she was very aggressive and mentioned that I have to go from the other side although I followed the sign and was in front of the desk for long time. All team members were unpolite and did not try to follow minimum standards of customer service and even did not try to look for the wrong sign they have at the store and forced me to wait although it was my turn. Additionally, they mentioned that my order is scheduled after 2 minutes and Not now so as to serve other customers as they were aiming to annoy me (my order was a shake and usually whenever I go for any store they serve it whenever I arrive so as to be fresh). More, over when the order was ready they just put it aggressively and careless on the counter and when I picked the order I realized that the cup was only 1/4 filled and I did not accept to have this very bad service so I asked for any manager available and they responded we have No manager!. Even whenever I tried to get any contact information they tried to be skeptic till I insisted to have a name of manager who was not available and the store team was unprofessional and unable to provide minimum standards of customer service and even very aggressive
Very bad experience with Harvey's!

Desired outcome: Official Response

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