Ontario Energy Group

We purchased a 50gal hot water tank from OEG with free installation and parts and labour free over the life of the agreement and after installed we noticed that the tank was a 40gal. We notified the company and they sent us a new agreement with a lower price since they had varying packages and the tank was already installed. We accepted, while keeping both agreements. The new tank failed today and the company first indicated that we had to pay the service fee. When I sent them a copy of both agreements that they have on file, they indicated that we didn't have the valid warranty paperwork so we had to get the tank repaired ourselves after paying for this over the last 9 years. I have attached a copy of both agreements that they have on file but will not honor the warranty. This is fraud in my opinion.

January 19, 2016 - 5PM - Whitby Ontario Ontario Energy Group knocks on the door. Demands to know if I am the homeowner. Asked him what he wanted or leave. Told me he was here to inspect the furnace and air conditioning due to new provincial regulations. Told him I didn't do business at the door. He said it was because I didn't answer their call to make an appointment. Nobody ever left a voicemail. He insisted he had to do an inspection because of the provincial regulations. Asked him for paperwork from the province indicating an inspection was needed. He didn't have any. Asked him for the phone number where I could verify his information and I would book an appointment if I believed it was legit. Found many internet references and complaints about misleading and fraudulent encounters with Ontario Energy Group. Beware.

It's that time of year ago, when those PREDATORS come out to PREY. A person knocked on my door today, When I went to answer it he said "I'm from the Ontario Energy BOARD, and I'm here to inspect your air-conditioning unit . I told him I wasn't interested. He replied "You don't understand, you need to have it inspected" - I asked him for his ID - which he replied his "MANAGER" had it, across the road. I said, well until I see who you are, I'm not talking to you. So he went out and called his manager over, (HE NEVER DID SHOW UP). Anyways, again, very persistent, I called my husband to the door. My husband also proceeded to tell him, he was not interested in what he was selling and to please leave. He replied, MANDATORY INSPECTION, my husband being in the business for years, asked him WHAT exactly he want to inspect, he became very flustered and tried to challenge my husband. Again he was sent away. I came in called Local Police (Windsor) who sent a car right over. The officer spoke to both the "manager" and the other salesperson, and was told to KNOCK OFF the INTIMIDATING SALES CALLS. If people aren't interested to leave. Why should the police have to be called? DEAL WITH YOUR SALESPEOPLE before people are scammed.

On 17th of May, 2015, We entered into an agreement with OEG to replace both our furnace and central air. We were to receive $150.00 once installation was done, any third parties were to be removed off our bills, 3 free months so we could see our savings and $650.00 rebate check. We did not receive the $150.00 as we were told it was not in writing, the third parties are still on our bills and the $650.00 rebate check was returned by the bank as unpaid. This company is false. They are scamming people out of money and not just a little. I have now written to the BBB and to the Ontario Consumer Protection and have filed complaints to both. This matter needs to be resolved.

On August 1, 2014, based on at-home meeting with Andrew Dunnette of Ontario Energy Group (OEG), I entered into a signed agreement that called for OEG to install and lease to me a new home furnace and air conditioner. The agreement was entered into based on the verbal information provided and referred to in the contract, that enabled OEG acting as my agent, to terminate Just Energy as my service provider for delivery of both my natural gas and hydro. The monthly savings of $99.32 in Just Energy's administration fees would help offset OEG's monthly lease fees, thereby limiting my net monthly cash outlay. The new equipment was installed on August 6, 2014, and the first lease payment was processed through my bank in October. To date, there has been no change to either of my utility bills. I tried to follow-up with OEG in late October/early November but two separate v/m messages to their service number were not returned. Three calls to Dunnette resulted in promises of follow-up but no further call backs were received. The fourth and final call to Dunnette went to v/m, but no call back was received. On December 3, 2014, I sent a registered letter to the company advising them that based on their unwillingness to speak to me directly, I was forced to conclude that my decision to enter into this agreement had been based on statements made by their representative which were false and/or intentionally misleading and/or direct fraud. I am still waiting for a response.

Dear Consumers I used to work for Ontario Energy Group in a managerial position/service and installation technician from when the company was starting out up until 1 -1/2 years ago the reason for leaving was that I could not take anymore that we where ripping people off and sales where produced with aggressive tactics and lying that they where part of a government program what they do is hire call girls to work the phones all day on a call list generated from a company legally because this list are of people that are not on the do not call list and so they tell you that they must make an appointment to check the efficiency of your furnace, ac, water heater and once they come to your home and step inside the sales tactics start in which are aggressive and over powering for the elderly these sales people are trained in a facility to sale this way because unfortunately it works based on ratio because if they bring in 10 contracts a day and even just one goes in they made there money for the week think about it if you have 20 of these people a day going door to door and they sale and install just 1 that's 20 installs a day I know I was there we where doing 100 installs a month.So if you want to get anything installed by a licensed technician with no sales tactics just honest work and fair pricing just send me an email at [protected]@gmail.com it would be my pleasure to help you out.

Thanks

Ontario energy group is a scam company that nobody should ever deal with. The owner eugene farber is the most dishonest person on the planet! He didn't even pay his employee the money they worked their # off for. So folks be alert when anybody with oeg badge comes to your door!