La-Z-Boy

Good day,

I purchased furniture from the Hunt Club location in Ottawa on August 25, 2018 and paid a deposit of $700.

The furniture was delivered on September 29, 2018.

The reason for making contact stems from a call I received from TD Bank just over a week after delivery enquiring about a late payment which came as a huge surprise to me as my understanding was that my account was interest free for 12 months with a 12 month deferral period - as is standard practice with most furniture stores where no down payment is required. This was never discussed with me.

I immediately read through the contract and confirm that I indeed signed it without fully understanding the terms.

I called customer care and was connected to the store manager at Lazboy around October 13, 2018. I explained the situation. I was told that they would get back to me.

My explanation was that at no time during my discussions with Ms. Giamberardino, the salesperson, was this payment schedule, namely 12 months to pay entire account, mentioned or explained to me. Not once.

After some time had passed without a call from Lazboy I contacted the customer care line who connected me to Ms. Giamberardino. She was aware of the situation and advised that she would look into it and get back to me. She has not.

I have called several times since and left several messages, the last being November 7 or 8 before I left the country to attend to my ailing mother. I returned to Ottawa on November 18.

I have to date not had the decency of a response leaving me to deal with TD Bank who are absolutely relentless in recovering late payments.

On November 24 I sent an email to the [protected]@la-z-boy.com expressing my concerns. I am yet to receive a response.

It was never my intention to make a 12 month commitment to pay this account. I purchased the furniture with the understanding of starting my payments after 12 months. I cannot pay this account at this time due to other financial commitments, however, I remain committed to settling this account and I fully intend on closing it promptly due my intense dissatisfaction with the service and poor manner in which it has been handled.

I am asking you to please have someone contact me at [protected] to discuss a payment plan.

I look forward to hearing from you.

Regards,
Alishe Walker