Menu
For Business Write a review File a complaint
CB Retail Stores Liquor Control Board of Ontario [LCBO] 450 Columbia St W, Waterloo, ON, N2T 2W1, CA
Liquor Control Board of Ontario [LCBO] company logo
Liquor Control Board of Ontario [LCBO]
reviews & complaints
Liquor Control Board of Ontario [LCBO] company logo

Liquor Control Board of Ontario [LCBO]

450 Columbia St W, Waterloo, ON, N2T 2W1, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
Closed
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
S
5:40 pm EDT

Liquor Control Board of Ontario [LCBO] - Wrongful accusation of stealing

On August 29th, 2020 the LCBO at Fischerhallman and Columbia in Waterloo, ON wrongfully accused me of stealing. The security guard on duty at around 5:20 pm followed me through the store shortly after I entered and when I went to make my purchase told me that he saw me stealing and to take out the beer in my pockets. I went on to empty my pockets and show him the contents of my small bag at which point he realized I didn't steal anything. He said "Your not being searched" continually during this time. He then accused me of stealing and then putting the items back on my way to the counter (even though he was watching me during this time)... He even said he saw me do it on the cameras while I entered the store - at which point I asked him to review it again.. He did not do so saying he double checked and I did do it. Not only did I not attempt stealing anything, he accused me in front of the public and continually denied the request to check the cameras again. I was under the impression he KNEW he was wrong and willfully accusing me intentionally. He accused me wrongfully and banned me from the premises wrongfully. He refused to give me his name or employee number. I will contact the security company and LCBO corporate office about this as well.

Read full review of Liquor Control Board of Ontario [LCBO] and 1 comment
Hide full review
1 comment
Add a comment
C
C
cplcbo
CA
Send a message
Nov 02, 2020 10:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

As we are in uncertain times, and we usually wish that shoppers use our carts or baskets, it seems the guard on duty at this time is following old store rules, and does not understand that customers my prefer to not touch carts or baskets. A guard does not have the right to ban any valued customer unless they actually do something wrong, and even then only at the direction of the manager of the store.
IN this situation, I suggest calling the store manager directly, or if you prefer the team at hellolcbo@lcbo.com is always available to help with any questions or information.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.