Intelcom Express

Two drivers have falsely claimed an attempted delivery of my shipment. It is now 6 days over due and I haven't been able to get a straight answer from customer service as they say the warehouse has failed to respond to their inquiry.

A formal complaint made with the assistance of customer service has yielded no further results or response, so far.

One customer service agent told me to contact the original shipper to get a refund. My response to that is: why should somebody else pay for your mistake?

My email inquiries have only been met by a scripted, repeated message telling me my package will be delivered by 9pm at the very latest - something which never occurs.

I am very disappointed in the total lack of respect and care I have been given as a customer. Moreover, I do not think it is right that the original seller should be held responsible for a mistake your company has made.

The last tracking information I have (which stopped updating 3 days ago) says that my package is back at the warehouse. If that is true, please continue to deliver the package to my door. If that is not true, please find out what happened to my package and be honest with me.

I am a frequent user of Amazon Prime. Whenever I`ve ordered an item that was supposed to be delivered on a Saturday or Sunday, I would receive a notification that delivery was attempted, but no one was there.
This is despite the delivery address is a company that is open 24 hours and is monitored by cameras at all enterances. This is dishonest and horrible busness practices..

Intelcom have problems with many of their drivers. Many of them don't speak english or french and this situation create a lot of deliveries problems.

May 9, 11:14 at the morning, we've got the following email so we came to our business to received our order.

Hi BCM Le jeu à l'extrême,
Your order INTLCMA684748528 is scheduled to be delivered in the next 3 hours by our driver Ahmad. Ahmad is currently completing delivery number 8, you are delivery number 57. See you soon!

May 9, 17:55, we received a called from the driver as we are supposed now.
The guy's try to tell me something but we are not able to understand what he said. I told him I will use my vocal translator to try to understand in his official language and than, another guy took the phone.

I told him we are to our business and I'll waiting him trough the door. 15 minutes later, still not get any news, any package. I went to see my email and received a message to let me know my package has been delivered on 18:11. SURPRISE ! The package was undelivery here. We tried to call back the driver but guess what ? NO ANSWER. Your driver use always the same patterns.

I guess Intelcom try to be a professionnal company and you always try to improve the customers service satisfaction however, we would like to share the following reflexion with all of your managers.

Consider you're go living in a new country however, you're still not able enough to understand and speak their language. Will you be able to read the shipping address, do the delivery without problems ? Maybe the language shoudn't be a problem but it seems your company don't consider the customer satistfactions.

Well, has we do a complaint many times about this situation to your customer service so we now use complaint board to let you know the Intelcom Delivery service is probably the worst we seen.

The delivery leaves my package outside the apartment each time, the delivery is called sachia.
I will never buy something on amazon.

I already registered a complaint by phone but they made the same mistake. Quite simply they don't care about us.