McDonald's

Subject: Complaint against your McDonalds located at 6501 Rue St-Hubert, Montréal, QC H2S 2M5. Event happened on Saturday 7 th November 2015 between 2:20 pm and 2:30 pm. details I ordered a small cappuccino (2%) I paid with my credit card. Young girl (in training) took my order, Then, I wait, four persons were after me, they ordered and gone with their order and I am still waiting. I asked the young girl who took my order, where is my cappuccino, she answered you cappuccino is being prepared by my colleague, and she pointed to her colleague who was in front of the coffee maker machine. In fact, this employee wasn’t preparing my cappuccino. I ask him in a sharp and firm way, can I have my cappuccino. He answered, yes sir, what did you ordered. I said: a small cappuccino 2 %. And then he began to prepare what seems to be my coffee. I fact, Instead of cappuccino, he was preparing something with chocolate and cream. I ask him (in a sharp and firm way) again: it is a cappuccino 2 %. This employee answered me why are you angry I just want to help you. I told him I am not angry, you are doing what I didn't ask. the employee returned to the lady she took my order, and back to me telling me that I don't have this order om my screen and the coffee maker machine is broken. He took from cash register 3 $ and throw them on the bar and told me here your money back (3 $ cash) and if you want to complaint go ahead. I was so chocked and I told him, the machine is not broken, people are buying special coffee and lady took my order 15 mn ago. So I just need to take what I ordered. He refused and asked me to complain or do whatever you want. This is unacceptable behavior coming from your employee. With this behavior, you are jeopardizing in front of customers your business principles and success criteria such as speed of service, customer listening, friendliness and order fulfillment. Hereby, I am requesting a full apologize from the manager of this MacDonald restaurant. I wil do what it takes to make this bad experience visible and known on web social network such as YouTube, twitter, Facebook and so on. Take my advice: Your business is made available and successful because of your customer. Without customer, you don’t exist or no longer exist. Mr. Ahmed. Y (PH.D / M.B.A)