The Brick

A man approached me and my kids in the brick and asked for help, so I told him I was looking for a pullout couch/bed. I was very unsure if I wanted what he had shown me and I felt almost pressured to buy it because he was pretty much telling me I had no other options except to go to a futon. He even laid on the bed cause I was unsure about size and everything. I did decide to take it because I liked it. I had also asked about if the movers could put it together for me considering how small it was and I couldn't. He told me just straight out no and they don't put together those type of items and they didn't have the time. He never gave me the option to have it assembled or not, hejust refused it.He also told me he could come and put it together, which was also insulting because he was making me feel like this wasn't a big problem.But yet he had no problem accepting my credit card. And as I purchased it he told me I could sit in the payment purchase chair. This is suppose to be your manager. Very unprofessional. I'm not impressed. I then called head office today and made a complaint and a lady sent my complaint. I did not know she was sending it to C. House who he is the person I'm complaining about. He called me back even more angry and was extremely rude the second time again saying he still is not going to do it and it's a ready to assemble product, which is part of his job is to get these movers to assemble any items . The installation, service and assembly policy is on the back of my receipt saying you service what you sell. I have had other customers I know have there items be assembled for them that would take more time than mine. I'm not even receiving this product till the end of January so they have time to prepare and make me as a customer satisfied.I am a woman of colour so I would hope that this would not be an issue . I would like this matter resolved in a "our commitment is to you ...our customer" matter. And I would appreciate if I would not have to speak with the manager I complained about again, and have him belittle me for a third time.

Doc# 12269CENLAW MACDV213Z4

We purchased this product HMD8053UC/02 $2279 and it was delivered to us on August 14th we opened the box and noticed it was not the correct one, we thought we ordered the convection oven/microwave. We called the manager Mike immediately and said we were confused on where the mix up came, our mistake with the stating the wrong code, however, the other manager admitted when we ordered from her she confirmed it was a convection model and that is why it had a C in the code. So given this it is both franchise and ourselves who are at fault together. On August 17th the manager Mike called and said we could not return this item because it was a special order. We were never once told we could not return our appliances. We purchased over $13, 000 that week and he didn't even care. In the last 5 years we have purchased over $25, 000 in furniture and he kept saying he couldn't resell it so we were stuck with it. they offered us a $250 credit on the next microwave we buy, which we have to buy and now have over $4000 in microwaves. I have called many Brick outlets and Bosch and all insist that this franchise would be the one to easily return our item and they are unsure of why they won't. I am now trying to deal with headquarters and hope a owner will contact us in regards to same. I am super disappointed and saddened that this franchise have been so reluctant to assist us and not explaining up front that there is no returns. We just want a refund or the very least we would return it and use the credit to purchase something else at that store. I asked if there was a headquarters or higher up I could contact and the manager stated it didn't really matter because it's an online form (this one) I fill out and they just re-direct it back to him. I really hope that's not the case and headquarters can contact me because I have been on teh phone all week speaking to various Bricks.