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I feel I´m being ignored by this company since the day I signed my timeshare contract.
I signed this contract on June 16th, later on that day i decided to cancel, after thinking about it I made my mind that is was not a wise investment at this time. The next day i tried to call to the Sales and Contract dept. and left a voice message to request assistance to know the appropriate actions needed to cancel the contract.
By law, I have the right to request the cancellation within a 5 days rescission period, this is stated as a clause in the contract and it clearly instructs to notify to the seller.
I have sent a certified letter on June 18th to Cab0o Villas Resort to request the cancellation of the contract and the reimbursement of my monies with no penalty, for this I received confirmation from the tracking service that they received my certified letter too. Until today, I haven´t received any response from the resort, I already sent emails to all the email addresses I could find on their webpage forwarding the cancellation letter i sent them in the first time to their company address.
I forwarded the same email to PROFECO, it´s the Mexican consumer protection agency, to let them know about my situation with Cabo Villas Resort and their lack of attention to my request. I am acting by law and requesting what the law entitles me. After this, the resort haven´t contacted me yet. What else could i do?, I´m going to start posting my experience over the internet, I´ve found that several resorts doesn´t respect the 5 days rescission period.
Hope they get to see this and start acting by law.
My wife and I visited Cabo Villas Resort on 1/5/14 and had the worst experience in our LIFE! We were invited to become owners with Cabo Villas Resort. We were greeted by Saul, whom gave us a tour of the resort and invited us to eat, though shortly after is when the Bait and Switch show began. Saul took us up stairs to a balcony and brought us several alcoholic drinks. Then began the sells pitch, they began with a $30, 000 program then came down to a $5000 members program, and we declined all. Lastly, we told Saul that we would think about it and he stated that he would call his manager to see if he could offer us something better? Soooo in came the manger and told us that we would get 4 weeks a year as members to book with Cabo Villas Resort or we could use those weeks to travel anywhere in the world! for the low price of $1, 999. My wife and I thought that was a great deal, so we signed up. Lone and behold, we are not owners with Cabo Villas Resort, but have acquired a membership with Globaladventure.info a website with limited rentals in limited areas. We went the next day to cancel and were assured by Patricia (Customer Care) and Saul (Sales Rep.) that we purchased a timeshare of great value, and were told that we could not cancel! We then decided to open a despite with our credit card company American Express, and with in days we received a call from Patricia, and she asked why we would like to cancel? We told her that we did not receive what was promised to us and that we just wanted a refund, she apologized and asked us to send her an email with a explanation as to why we wanted to cancel and assured us we would receive a refund. Time past and American Express told us that we would have to contact the merchant directly in order to receive a refund. We then fallowed and contacted Adam Clapp ((Loan Officer) whom we had met with the day of the SCAM purchase, and he stated that he would fight us until the end and that we would not receive a refund. I told him that there was no need for confrontation, and stated that we simply felt misled and would like a refund of $19999. He then calmed down and tried to reassure me that the program was of high value, which would allow us to save $$$$ over the years of use. he continued by stating "give the program a try and book something". I decided to look up the program and compare prices with other vendors like Expedia.com, Bookit.com, and even went as far as contacting some hotels directly. All the price comparisons were lower than Globaladventures.info (The time share Scam we bought!). I relayed all this information to Adam Clapp, and he called me and stated that I would have to speak with Luis (director of Globaladventures.info) to discuss the matter further. In conclusion, I decided to book a family trip through Globaladventures.info given that my many attempts to contact Cabo Villas Staff to cancel the membership was to no avail. On 3/11/14 I looked on Globaladventures.info website to book a trip and the website was down, I followed by contacting the customer service line [protected] and [protected], and too much disappointment there was no one to help. Further, I made a second attempt to use the website (Globaladventures.info) on 3/12/14 and the website was still down. So I decided to call the customer service line again (around 9:00am) and I was able to speak with Paul, and I asked him what was up with the website, and he told me that it had crashed and they were working on getting it fixed, he then stated that he could still help he. So I gave him the location and dates, he stated that he would get back to me in a dew hours...I attempted to contact him the whole day and received no information...I attempted too use the website and it was not working...I called the costumer service line two more times and received no help even when I spoke with Fernando as he stated that the office was closed. So I ended up booking our family trip through Bookit.com and we had a great time. Lastly, I fallowed up with Luis (director of Globaladventure.info) and he apologized for not being able to provide the service, though stated that I would have to speak with Adam Clapp to cancel and receive a refund. I the contacted Adam Clapp and he stated that service was offered and that he could not refund us, and that he will battle us all the way until the end! THANKS Cabo Villas Resort for a horrible experience!