Calm’s earns a 3.6-star rating from 5 reviews, showing that the majority of users are satisfied with mindfulness and relaxation services.
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Mixed feelings about Calm.com: a personal perspective
As someone who values mental well-being, I decided to give Calm.com a try based on recommendations. My experience was a mix of highs and lows. While the app offers a variety of meditations and sleep stories, I found the customer service lacking. There were issues with subscriptions, billing errors, and challenges in canceling memberships. Despite the potential benefits of the content, the overall user experience was marred by these operational issues. If you're seeking relaxation and mindfulness, Calm.com might have what you need, but be prepared for some hurdles along the way.
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Pros
- Diverse wellness content
- User-friendly interface
- Renowned sleep aid programs
- Top-tier meditation guidance
- Regular content updates
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Cons
- Limited free content; pushes subscriptions
- Intense competition from free apps
- No personalized mental health support
- Can be costly for premium features
Calm complaints 4
Replied
Unauthorised transaction they are taking money out of my account
Unauthorised transaction they are taking money out of my account.. I need my money back I didn't sign up for the account they took my money out of nowhere I provided a picture of time date and amount information
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry for the trouble you had while connecting with our Support team. Your subscription purchase has been refunded and you should see the funds within *** business days.
Best,
Calm Support
I purchased this app for 62 dollars and some change. Under email kladmd1@ymail.com I have called countless times to itunes who refused to refund. They suggested i reach out to calm.com which i did by email. They also refused to refund my $. I canceled this membership within 24 hours. This is absolute robbery that they wont refund my $. Its complete run around.
I purchased this app for 62 dollars and some change
I purchased this app for 62 dollars and some change. Under email [protected]@ymail.com I have called countless times to itunes who refused to refund. They suggested i reach out to calm.com which i did by email. They also refused to refund my $. I canceled this membership within 24 hours. This is absolute robbery that they wont refund my $. Its complete run around.
I have attempted many times to cancel this app and subscription. Besides making it difficult to navigate no cancellation has been able to be obtained. This has been more than a year.
Replied
On 8/19, I enrolled for a Calm annual subscription at $69.99
On 8/19, I enrolled for a Calm annual subscription at $69.99.I never really used the service and decided to let it expire.On 8/19, I was automatically charged another $69.99 without any prior authorization or email notification.I attempted to contact customer service via email for a refund but never received a reply.I tried to contest the charge with my credit card company but was rejected, citing Calms Terms of Service.
The complaint has been investigated and resolved to the customer’s satisfaction.
We were able to locate a payment associated with this customer's email. Our payment processing system shows that the customer disputed this charge several weeks ago, and the funds for the purchase have been returned to the customer by their bank as of this week. If the customer has any questions about the purchase or cancellation process, our team can be reached by filling out our contact form found at calm.com/contact
Is Calm legit?
Calm earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 75% of 4 negative reviews, Calm is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Calm has registered the domain name for calm.com for more than one year, which may indicate stability and longevity.
Calm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Calm.com you are considering visiting, which is associated with Calm, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Calm website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Calm.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Calm.
However ComplaintsBoard has detected that:
- Calm protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Calm. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Today was notified my CALM subscription was renewed
Today was notified my CALM subscription was renewed. I have not been able to use the CALM subscription for the past year so I thought I did not have one, I did not have access to their material. My password does not let me in to their app. A customer cannot email directly or call to get assistance. I am trying to receive a refund and remove this company's access to my financial information. Please let me know if you need further information.
The complaint has been investigated and resolved to the customer’s satisfaction.
Anyone can contact Calm's Support team here: www.calm.com/help. If a customer has trouble with our ticket form, we have an article to help them through it which also provides an alternate route for contacting us: https://support.calm.com/hc/en-us/articles/
About Calm
The meditation sessions cover a range of topics and are suitable for both beginners and experienced practitioners. These sessions can vary in length, accommodating the different schedules and needs of users. Sleep stories are another feature of Calm, providing narrated tales with soothing voices and soundscapes intended to help users fall asleep more easily.
Calm also provides a selection of music tracks and nature sounds to promote focus, relaxation, and better sleep. Additionally, the platform offers video lessons on mindful movement and gentle stretching to help users incorporate physical wellness into their routines.
The services are accessible through the Calm website and mobile app, with content available to subscribers. The platform offers a free trial, after which users can opt for a subscription to access the full range of features and content. Calm is designed to be user-friendly, with a simple interface that allows users to easily navigate and find content that suits their preferences and needs.
Here is a comprehensive guide on how to file a complaint against Calm on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Calm in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Calm. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow each step carefully to effectively file a complaint against Calm on ComplaintsBoard.com.
Overview of Calm complaint handling
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Calm contacts
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Calm emailssupport@calm.com98%Confidence score: 98%Supportfeedback@calm.com98%Confidence score: 98%Supporteurep@calm.com97%Confidence score: 97%partnerships@calm.com97%Confidence score: 97%press@calm.com96%Confidence score: 96%Communicationukrep@calm.com82%Confidence score: 82%influencers@calm.com80%Confidence score: 80%
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Calm address140 2nd St Fl 3, San Francisco, California, 94105-3731, United States
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Calm social media
Most discussed Calm complaints
Unauthorised transaction they are taking money out of my accountRecent comments about Calm company
I purchased this app for 62 dollars and some change
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