Carousell
Reviews and Complaints

I personally had a really bad experience with Carousell, and I had to stop using it for a number of reasons. First, their customer service is really bad - it takes forever to get a response from them, if you get one at all! It's frustrating when you have an issue that needs to be resolved quickly, but the platform's support team seems to be non-existent.

Secondly, there are way too many restrictions on what you can and can't do on Carousell. It seems like every time you try to list something or sell something, you run into some kind of roadblock. It's really annoying and makes the whole experience feel like a total waste of time.

Thirdly, the guidelines for listing and selling on Carousell are not clear at all. It's hard to know what's allowed and what's not allowed, because the platform doesn't do a good job of communicating the rules to its users.

But the worst part of Carousell is the fact that they are quick to suspend accounts for really small issues that are not valid reasons for suspension. It's like they don't care about their users, and they just want to punish them for any little mistake they make.

And don't even get me started on the rating system - I had a positive rating removed for no valid reason, and I didn't get any information about why it was removed. It's like Carousell just wants to make things as difficult as possible for its users.

Overall, I would not recommend Carousell to anyone. It's a really frustrating and non-user-friendly platform that seems to be more concerned with punishing its users than helping them. If you're looking for a better buying and selling experience, I suggest you look elsewhere.

My experience with Carousell hasn't been the best lately. My account got restricted access about a month ago and I still can't figure out why. It's frustrating and makes me feel like I'm being punished for something I didn't do.

Aside from that, I've come across all sorts of buyers on this platform. Some of them like to haggle and offer prices that are 70% lower than what I'm asking for. Others will make an offer and then disappear once you accept it. It's like they're playing a game or something.

Then, there are the buyers that ask for "worn photos, more photos, exact measurements," only to disappear after all that effort without even a simple "thank you." It's downright disrespectful in my opinion.

I had one buyer that asked for a 5-day reservation because she wasn't getting paid until her payday. Then, she wanted another 5 days because she couldn't leave work due to her busy schedule. And after all that waiting, she became unresponsive and didn't even bother to let me know why. When I left her a negative review, she reported me instead of acknowledging her own flakiness.

Overall, I'm not impressed with how Carousell handles these kinds of situations. It seems like they're more interested in protecting buyers than sellers, which puts us at a disadvantage. I hope they step up their game and start holding all users accountable for their actions.

)

Carousell used to be one of the best online marketplaces out there. It was simple, easy to use and had a wide selection of items from various sellers. However, I've noticed a few glitches in the system that are slowly affecting my experience.

For one, their selection process for promoting high-quality sellers seems to be flawed. Despite having a top rating and being highly active on the platform, my account never ends up being promoted for sales or other promotions. In fact, I've noticed that my items don't even get viewed as much as they used to. It's frustrating because I know my products are great, but they're not getting the exposure they deserve.

To make matters worse, I upgraded my account recently and lost some of the functionality and access to groups. This makes it harder for me to connect with other sellers and buyers and limits my ability to expand my business on the site.

Customer service is also disappointing. Their response times are slow, and I've had to wait up to a week for each reply. It's frustrating because when there's an issue, I want it resolved quickly.

All in all, unless Carousell fixes these glitches, it's bound to lose users like me who are seeking a more efficient and reliable platform to sell and buy their items. It's a shame because I used to love using the site, but now I'm not so sure.

Carousell is a super cool website that I’ve used before and I gotta say, it’s an awesome platform for selling all sorts of stuff. But I’ve been having some issues with them lately, they are wayyyy too strict when it comes to duplicate listings. Don’t get me wrong, I respect their policies and all, but I accidentally made a duplicate listing and even though I took it down as soon as I found out, my account still got suspended for it!

Here’s the thing though, I’ve seen a lot of other sellers on there who seem to be breaking the rules too. They’ll put a bunch of irrelevant keywords in their listings so that when people search for popular brands, their listings pop up. I mean, that’s against Carousell’s own rules but when I reported those listings, the admins came back and said that they weren’t breaking any rules at all. It’s like they’re playing favorites or something! Makes me feel like they’re nitpicking everything that I do while cutting other sellers some slack.

I recently had a really frustrating experience using Carousell. Honestly, their customer service is just plain bad, if you ask me. Out of the blue, my account was completely removed and I wasn't given any explanation as to why. I was really upset about it, so I sent an email to their customer service team. But let me tell you, they take ages to reply. And even when they finally do reply, they're not much help.

Now, I want to be clear that I totally understand why my account may have been restricted in the past. I had sold a few things that were not allowed on the platform, so I knew I had to be careful moving forward. And I was! I never sold anything prohibited again. But for some reason, my account was restricted again recently.

When I reached out to customer service about this, all they kept telling me was that my account had been restricted and couldn't be recovered. They didn't even bother to investigate or try to help me figure out what was going on. And all their email replies were just copy and paste responses! I mean, come on, Carousell, don't be lazy.

At this point, I was extremely disappointed with the whole experience. It's so frustrating to not be able to get any help or explanation from customer service. All I wanted was for them to investigate the issue so we could figure out what was going on. But nope, nothing.

Let me just reiterate that I'm not a scammer, and I definitely didn't sell anything prohibited this time around. So it's really frustrating to have my account restricted without a good reason. Honestly, the whole thing just left a really bad taste in my mouth.

I had a bit of a problem with Carousell recently. I bought something from a seller, but it turned out to be faulty. I tried to return it and get a refund, but that didn't work out. So, I thought the least I could do was leave some feedback to let other buyers know what happened.

But then, I changed my mind. I didn't want to leave a positive review for someone who sold me something that didn't work. So, I contacted Carousell support and asked them to remove my feedback. They said they would, but nothing happened.

I tried again and still nothing. I searched online to see if there was a way to remove it myself or change it, and I found someone who claimed to have done it before. But when I tried, it didn't work. Maybe Carousell had changed the way things worked?

To make things worse, the seller changed his profile picture and name. He used to have his real name, but now he goes by "paris.co". I wouldn't be surprised if he changes it again soon enough. It's frustrating because I feel like he's getting away with something.

I decided to write about my experience on Carousell and let others know what happened. But then, my post got removed - twice! I suspect it was the seller who reported me because it was a negative review. It's frustrating to feel like I can't even talk about what happened on the platform without being censored.

Overall, I'm pretty disappointed with Carousell's lack of action and the fact that my voice wasn't heard. I hope other buyers are able to have better experiences than I did.

I bought an item on Carousell and it turned out to be defective when I gave it a try. The seller who goes by the username "minimallclutter" and is located in Taguig City, never replaced the item and instead told me that it was his first time dealing with such a problem. But why oh why? Isn't it the seller's job to make sure the item is working properly before selling it? It's pretty much common sense, right? Since then, I've been calling and texting the guy but I haven't received a response from him. Worst of all, Carousell's customer service did not provide me with the resolution I was looking for. All they did was to put a restriction between me and the seller and claimed that they cleared his listings. But when I checked his listings, they weren't cleared at all. What kind of solution is that?

I understand that Carousell is a platform for buying and selling items. It should be a place where buyers and sellers can conduct their business smoothly without any trouble. That's why I reported the issue to Carousell but the response was really slow. I don't understand why it's taking too long for them to resolve such a simple issue. They even had the audacity to ask me for a review of their customer support even though they haven't resolved the issue yet.

I believe that Carousell should mediate and do the right thing for the buyer after receiving a defective item. It's not too much to ask for, isn't it? They should have been more proactive in resolving the issue rather than just putting restrictions and claiming that they cleared the seller's listings. I hope that Carousell will take this issue seriously and make some improvements to their customer service. As a buyer, I deserve to have a smooth and hassle-free transaction.

So, I'm gonna share my opinion on this Carousell site. I wrote about it like 9 or 10 months back and lemme tell you that the buyers, sellers, and the site's owner were doing terrible. The situation hasn't gotten any better since then. I mean, it's just out of control with fake and counterfeit items, and it seems like the owners don't care anymore. They're probably too busy, you know. Honestly, they should've handled this from the start. But it's just my experience, so it's subjective, right?

Okay, so let me give you an update on the technical side. It's still a mess. I have unread messages in my inbox that I've already seen. I keep logging in for absolutely no reason, and it's really annoying. Plus, I get error and "timed-out" messages even when I'm just doing simple things. And don't even get me started on uploading pictures on my phone. It takes forever and makes me wanna scream.

I could rant forever, but you get what I'm saying. It just doesn't matter if you're a user or someone who cares about ethics and the no-fake policy. The whole site is a disaster. Come on, Carousell, wake up and build something that actually works and is worth using. Quit cluttering up the internet.

I gotta be real with ya, Carousell was a complete disaster for me. Let me tell ya what happened. I was browsing for a new phone and decided to go with an iPhone 7 128GB RED from the user 'heyitsfaby' based in Australia. Here's the thing, Carousell had this user as VERIFIED so I thought, "heck ya, this is a safe bet." So, I transferred the money directly into this user's bank account. Bad move. I never actually received the phone and, to make matters worse, their account was suspended not long after. Ya know what that means? Ya guessed it, a SCAM.

Now, here's where things really chapped my hide. I've tried to get in touch with Carousell through email dozens of times regarding this situation and they haven't replied a single time. What kind of customer service is that? Not only that, but they continue to verify users who are fraudulent and create these vicious scams. I'm not the only one dealing with this, either. There are thousands of young folks like me who are getting burned by Carousell and that's just not okay.

Let's talk about the real issue at hand. Carousell needs to step up their game and actually have some guidelines and policies in place that protect their customers. Right now, their so-called fact sheet about "beware of dodgy dealers" is a complete joke. It's not enforceable and certainly not effective.

If you don't wanna end up in my shoes, I'd say to avoid Carousell at all costs. Stick with more reputable online shopping sites like ebay or Amazon that have actual measures in place to protect their customers. Don't fall for Carousell's so-called "verified" users and end up throwing your hard-earned cash down the drain like I did.

Carousell is a pretty risky site to use, particularly if you are shopping around for mobile phones, as there are many scam artists who are exploiting the system's lack of governance. A lot of these scammers will lure unsuspecting buyers in with incredibly cheap prices, only to suddenly stop responding to messages after payment has been made. Moreover, they will not deliver the goods that you paid for, leaving you with no way to contact anyone for assistance.

Unfortunately, the site lacks proper customer support channels, meaning that sellers can get away with their scams scot-free. One thing that really irks me is that the system does not automatically delete old listings, which leaves a lot of old, outdated, or downright fraudulent items still on the platform. Often times, even if you file a complaint or report an incident via their messaging system, nothing happens - and even if you were savvy enough to use a secure form of payment like PayPal, it can take up to three weeks to see your money back.

This is not a one-off experience - I have seen plenty of scammers on this platform, and have even fallen victim to one of them myself. Despite filing multiple reports and complaints, the fraudulent account is still active on the site. While there are a few genuine sellers who are just trying to get rid of old stuff or make an honest buck, it's not worth the high level of risk and stress that comes with using this site. Bottom line: forget Carousell and try somewhere else instead.