Cashapp review: CashApp refused to refund me $1510.00. 1

Hi Sam L. This is Deborah Merchant Complaint [protected]. When I emailed you today you told me to reopen my case because apparently, I made a mistake when I messaged you on February 3, 2022.

On September 11, 2021, I had sent a payment of $1510.00 using Cashapp to the wrong recipient. It was a Saturday, so, I had to wait until Monday to call them. When I called Monday, I have spoken to two customer service representatives. The first person hung up on me because I asked to speak his supervisor. The second person was of no help. I have called and chatted with them for over a month. Even though they have the recipient's information they vehemently refuse to contact her. In September when I realized I sent my money to the wrong person, I asked her at that time to refund my money she refused. She's fully aware the money was not intended for her.