This company, Consumer Club Inc, pulled the old bait and switch at an online website for travel reservations. After confirming all our information on a travel reservation website, we hit accept, and the site generated an error and a telephone number to call. The man who answered obviously worked in an overseas call center sweat shop, and proceeded to confirm our information once we told him where we wanted to book after he told us that the site had failed and he could complete the transaction. We though we were booking for the $168 that was shown on the website, but once he confirmed our information he said it was $237.79. We told him not to proceed with the transaction and to cancel it, because the cost was misrepresented to us. We told him 4 times and he agreed not to charge the card. He hung up, and after that my girlfriend checked and found that he fraudulently put a charge through on her card. We are beyond outraged at this blatant fraud, and will never use any travel service associated with Hilton Hotels again. It is ridiculous that these fraudsters have access to the hotels travel sites and can manipulate them to these sweat shop call centers in foreign countries where you cannot understand them, and where you have no recourse because they are outside of the USA. Hotels need to be honest and up front in their booking practices, and dissociate themselves from these fraudulent companies and websites, baiting and switching you on the cost by posting up a phony error that the site failed to complete the transaction and giving you their number to call. Hotels need to go back to taking reservations through their own hotel and not some crooked online travel services.
Desired outcome: Want the charge cancelled and refunded to the credit card that was used