Menu
Login
I purchased about 20 of the Certainteed windows in 1992. The cover of the warranty stated very clear (LIFETIME WARRANTY, LIMITED NON-PRORATED) In 1992, the Certainteed windows were made by Viwinco in PA. In Certainteeds warranty it also states, they only warranty the vinyl lineals and not any part not made by them. They also state that they licensed other companies to manufacture parts of the window but they did not mention what parts or who made them or what their warranty was. I bought windows from Certainteed and not 20 other companies. They came put together as one window, not in pieces. If this is what Certainteed considers a lifetime warranty, than I would never buy another Certainteed product. Now after reading about all three of there reviews, I would make sure if I buy windows from any company, that there are not made by Certainteed, Viwinco or MI Windows.
One of Certainteeds largest distributor is THE ROOF CENTER. So before you buy a window from any company, make sure it's not one made by Certainteed, Viwinco or now MI Windows
The complaint has been investigated and resolved to the customer’s satisfaction.
same issue as stated PATHETIC WAY TO DO BUSINESS !
The contracter installed 12 doublehung window in 2005. On the dining room window the seal didn't hold and there is rust between the two panes so bad that I cannot see out of the window. There is a lifetime warranty on them. I chatted online and was told that I was being referred to an expert for $1.00. I chose to pay the $1.00 by PayPal, however, I was not sent to "an expert for the problem" but to another screen wanting $56.00 to join Certainteed. I clicked off that screen, but was not directed to the "expert" that I was told would help me resolve the problem. I know there was a recall on the windows due to failing seals. What company charges customers to register a complaint not only for $1.00, but for another $56.00? Still have an visibly obstructed window and no answer. Also hve 2 windows that the bottom and top sashes have to be propped up to open or close! This company is a TOTAL RIPOFF and their method of registering a complaint is a TOTAL SCAM!
I purchased 8 Certain Teed windows about ten years ago. Everyone is coming a part. I thought these were top grade windows. Tried reaching out to the company. No success.
I am having the same issue with the window seals what can be done
We had CertainTeed brand windows installed in our building in 1989. I have some brief, summary information about the warranty, but no detailed descripton. I would be so grateful if someone with a copy of the CertainTeed warranty from the late eighties or early ninetees took a photo of the warranty pages and posted it here.
Sincerely,
Anthony
The warranties issued by CertainTeed differed depending on where they were sold, possibly on where they were sold, and possibly depending on who the buyer was.
I live in a 50-unit, five -story housing cooperative in Seattle. Our housing co-op, a corporate entity, had 357 CertainTeed windows installed in 1989. We received a much more comprehensive warranty than the detailed 1995 CertainTeed warranty I have seen that two customers received.
The 1995 warranty I have seen, which two customers provided, covered only manufacturing defects (not design defects) in just the lineals for the lifetime of the homeowner who bought the windows for the homeonwer's house and primary place of residence. It lasted for 20 years for windows "purchased by or installed upon property owned by, for example, corporations, governmental agencies, partnerships, trusts, religious organizations, schools, condominiums or cooperative housing arrangements, or installed on apartment buildings or any other type of buildings or premises not used by individual homeowners as their residences."
That 1995 warranty is meaningless beyond 10 years for the glass. Here is a photograph of a CertainTeed lineal:
https://www.amerhart.com/product/certainteed-lineal-3-1-2-inch
Although I do not have the detailed description of our warranty for CertainTeed windows installed in our housing co-op in 1989, the summary description of the warranty is far more comprehensive than the 1995 warranty I have seen. The summary information about the warranty describes the warranted product as follows.
BEGIN QUOTE
VINYL WINDOWS/PAN
Double Hung/Grids on Top/Dual Sealed-laminated/Metal Wrapped (baked enamel)
Pans on all windows –
Almond color
Screens included.
The summary description of the warranty provides a nearly comprehesive scope of coverage. It states the following about the scope of the warranty for the above-described product:
RENEWAL / None required
[In other words, the installer was not replacing CertainTeed window in 1989 in our building]
GUARANTY 10 years on Glass
Lifetime on Balance
[A lifetime warranty on all remaining components of the windows described further above except for the glass]
(Experience since 1954 – no renewal required on frames, etc.)
[As you can tell, CertainTeed explicitly claimed in 1989 that it had never needed to replace a window since it started business in 1954].
END QUOTE
CertainTeed has not gone out of business, but it sold its windows business assets to two different companies in 2007. Those successor companies became liable for CertainTeed window warranty claims.
This is from the CertainTeed website:
https://www.certainteed.com/documents-downloads/warranty-information
Important Information
CertainTeed, nor any of its past network of franchise-licensed fabrication partners, no longer manufacture CertainTeed brand windows or patio door products. The business assets were sold in 2007 and since that time all brands are now obsolete.
For warranty questions/concerns, please see the contact instructions below:
All CertainTeed Branded window & door products installed West of the Rockies
Ply-Gem Windows
[protected]
Email: sacramentowarranty@plygemwindows.com
All CertainTeed Branded window & door products installed East of the Rockies
Windows Installed AFTER September of 2007:
MI Windows and Doors
Attn: Customer Care
650 West Market St.
Gratz, PA 17030
[protected]
Windows Installed in or PRIOR to September of 2007:
Please call [protected]
Still can't find what you're looking for? Contact CertainTeed's Sales Support Group for help: [protected] or use our online form.
The assets of CertainTeed Windows were purchased by Ply Gem Windows in 2007, making Ply Gem the successor corporation to CertainTeed Windows. In 2018, Cornerstone Building Brands bought the shares AND, MORE IMPORTANTLY, THE ASSETS of Ply Gem Windows and became responsible for Ply Gem Windows and CertainTeed Windows warranties that had been provided to customers earlier. Cornerstone Building Brands continues to sell CertainTeed windows as a division of Cornerstone, making Cornerstone responsible for CertainTeed Window warranties issued to customers in the past and at present (present meaning 11/19/24).
Before Ply Gem Windows bought the assets of CertainTeed Windows in 2007, CertainTeed Windows issued much different warranties east of the Rockies compared to west of the Rockies.
East of the Rockies, CertainTeed sold windows were constructed by independent fabricators. CertainTeed's lifetime limited warranty east of the Rockies covered nothing but the vinyl lineals (the casing around the outside of the windows).
West of the Rockies, the lifetime warranty covers everthing but broken glass.
We had 387 CertainTeed windows installed in our housing cooperative in 1989. Cornerstone recently admitted that we still have a lifetime warranty, But when they found out how many windows need to be replaced, they began making lame excuses and acting as if the only warranty that covers us is the installer's warranty. We are preparing to sue them under the Magnuson-Moss Warranty Act. They were dumb enough to provide a lifetime warranty to an incorporated housing cooperative which qualifieds as a "consumer" under the Act, and the windows qualify as "consumer products" under the Act. Failure to honor a warranty is one of the causes of action that can be pursued under the Act.