FISGlobal.com / Certegy’s earns a 2.7-star rating from 0 reviews and 224 complaints, showing that the majority of financial service clients are somewhat satisfied with payment processing solutions.
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I just cant imagine that this is legal!?
I will try to cut right to the chase here...I wrote 2 checks that had insufficent funds. One was for shaws supermarket and the other was home depot. Before I even noticed that this had happened, my bank account was empty, and my statement showed several checks with the number 9999. Upon further investigation of this issue, (which took FOREVER because not even the back had a clue who this company was), I realized that they had made up their own checks with my account number on them, and taken money from my account. Since I was never informed of this by mail, phone or email, I was very upset! I understand that when you write a bad check, you have to make good on it, and pay fees, but this company didn't even give a chance to make it right, nor did they inform me of their plan to tap into my account.
Because I had no knowlege of these transactions, I didn't have the cash in the account to cover these "made up checks". My records show that they sent a total of 11 of these checks through my account, and finally when there was money in the account, they recieved their payment. But because this was done completly behind my back, I also accrued over 300 dollars worth of bank charges because I didn't have the money (or knowlege) that these check were going through my account. When I finally was able to get a hold of the CPRS or certigy or whatever they call themselves, they told me that it is completly legal for them to take money from my account without my knowledge or permission because I had wrote a check at one point.
They said that I should have read the fine print. Where this fine print is, I have no idea...I responded by saying "so if shaw's supermarket wanted to put in their fine print, that by writing a check with them, they can take my first born child, that that too is legitimate"? Bottom line: I know that when you right a bad check, you have to pay the company back, plus any fees, and I am happy to do that, but I feel that this company stole from me. It is scary that this company was able to gain access to my money without permission. Furthermore, I when I spoke to this company the other day, they told me everything was now payed up to date. I asked them for a letter stated that all accounts were current, and they would not take any more money from my account regarding these two checks. The man that I spoke to said "there is no way that we'd ever send you something like that"...I just cant imagine that this is legal!?
The complaint has been investigated and resolved to the customer’s satisfaction.
check authorization denied for no reason
I had my check denied at two big box stores this week. First at Circuit City and then at Best Buy. This has never happened to me before. My husband and I have excellent credit with no history of overdrafts for over three decades. There was plenty of money in the checking account. At Circuit City, I was so 'rattled' and insulted, I walked out. But at Best Buy I went ahead and paid with my credit card.
I checked my accounts online to make sure I saw no unusual activity, then went to the bank (Bank of America) to discuss it with them. They confirmed that there was no reason for the denial and wanted me to open a Visa with them. The bank person excitedly told me that I was preapproved for a $12000 limit. I declined.
I then went home and called Certegy. When I finally got connected to someone, they said that there was no negative activity in my file and that they couldn't give me a solid reason for the check being denied but that it likely had to do with the computer algorithm they use and that somehow my check fit some sort of profile. BUT, if I would like to fill out a 'Gold Application' and give them a lot of personal information, they would be happy to give me a 'pre-approval' status so that I won't have this difficulty in the future.
This is some sort of scam - I sent a complaint to the FTC but I got a polite note back with no action on their part. I also sent a complaint to the State of CT Consumer Affairs - don't know if that will go anywhere. In the meantime, I'm seeing all these complaints on the web and the list of stores using this Certegy company is extensive.
I thought about going with a debit card but I'm not sure that I won't eventually run into the same problem because Certegy also does debit card authorization. From my reading about this, I've found that Certegy is gathering information about our buying habits - what we are buying, where we buy, when we buy, everything. They can get that from the debit swipe also.
It also occurred to me that many of these large retailers offer their own credit cards - so if your check is denied by Certegy, you might be tempted to open a credit card with the merchant.
I don't know how to get around this other than buying everything with cash but I think that's unrealistic in today's world.
I'm glad I didn't rush home and call the 800 number Kroger told me to do when my check was declined this morning! It sounds like a scam--they want your information! The Kroger manager said I needed to be in their system (theirs AND certegy's) in order to buy my groceries with a check. I only used a check because I had left my debit card in the car (had used it earlier at the vet's and didn't put it back into my billfold.) Here is the kicker, when I tried to use my credit card, it was ALSO declined! I have used this same credit card to order groceries online from Kroger off and on since 2020! I am NOT going to register my credit card number with Certegy, that's for sure! I finally had to go out to my car and get my debit card and return with customers waiting in line and thank God the debit card was accepted. Talk about embarrassing. I will not go back to Kroger's if they won't accept my checks and credit card for groceries!
I had my check declined at TJ Maxx because of Certegy. My credit score is in the 800's, have never bounced a check and had sufficient funds. I was totally humiliated and ended up paying in cash. I was given an 800 number to call. I rushed home and called the Certegy number. It was automated, no one to answer questions. I googled Certegy and got a different number. I got a person to talk to but they gave no reason for a decline or information that explains why this was done. It's a dead end and you're stuck with what they have decided about your checks. TJ Maxx has cleared me to write checks at their store again but now I'm terrified to write a check at any store for fear of being declined. Does anyone know where you can go to complain about this company and get results ? Please contact me if you have suggestions at jlemaire5@aol.com
Just today I wrote a check at Maurices and my check was denied by certegy, the clerk even ran the check twice and the same thing happened. There was plenty of funds in the bank as I had just checked the balance before going shopping and also had just made a deposit and they still denied my check, luckily I had enough cash to pay for my purchase and my daughter got her birthday gift. When I called certegy to ask questions I got an automated system that told me they could be of no help to me and I should go to this website which is of no help either. Jae
IS THERE A LIST OF THE MERCHANTS USING CERTEGY CHECK SERVICES
THIS WAS VERY INTERESTING AND HELPFUL SHARING, IS THERE A COMPLETE LIST OF MERCHANTS USING THIS SERVICE?
dont ever do business with certegy or global payments. they are crooks. when you contact them for help they arent willing to help in any way. worst companies around. never ever use them
WTF? I HAVE BEEN WRITING CHECKS FOR YEARS AND AARONS RENTAL CALLED ME AND SAID CERTEGY DECLINED MY CHECK ALSO A CODE 2 BUT HAD MORE THAN ENOUGH TO COVER THAT CHECK 10 TIMES OVER- SO I CALLED CERTEGY I HAD NO NEGATIVE INFO AND THEY OFFERED TO SIGN ME UP UNDER SOME GOLD PLAN YEAH RIGHT SO THEY CAN GET MORE OF MY PERSONAL INFO SO IM TOLD THEM TO FU*K OFF AND GET A RESPECTFUL CAREER NOT WITH SCAM ARTIST COMPANY-I ALSO AGREE IF ENOUGH PEOPLE COMPLAIN TO THE STORES USING THERE SERVICES THEY WILL LISTEN CALL THE MERCHANTS CORPORATE OFFICE GO TO THE TOP PERSON AND COMPLAIN IF NOT THIS IS ONLY GOING TO GET WORSE PEOPLE!
I had the same thing happen to me at Pep Boys. This was really STUDIP. I just got brand new tires instaled and my bill came out at 367.43. They would not accept my personal check. I also called my bank to verify funds and account #, they said everything is ok and good to go. The company would not allow my transaction to go through b/c certegy denied it. Thye told me if they over ride certegy, they will lose there job b/c certegy will fnd out which employee when against them and get them fired. These is just a rip off. They tod me to go to amscot and cash my check. I was not going to pay $35.00 for cashing my check. I had a friend drive and pay for my tires and I paid him back.
I had the same thing happen at Best Buy check was declined for no good reason, A class action suit should be taken against Certegy.
I went it a local gas station. I needed to buy something for a friend. I made my purchase and went to pay by check. My total was $25.89. My check was declined. I too have outstanding credit and have never had a returned check. I was so embarassed, two people in line behind me. I had over $1, 400.00 in the bank and had no clue what this was about.
I did pay by debit card(from the same account as my checks). The clerk gave me a phone number to contact Certegy. I called them and finally spoke with a person. All in all, they told me I was declined for fraud protection on my part. Like they were doing me a favor!
I then informed the "customer care" rep. that if I had pumped gas in my car and my check was declined and had NO other form of payment, I could have went to JAIL. He could only tell me that he was sorry for the inconveince. Had that happened, he would have been more than sorry.
I was then offered some sort of scam that he tried to get me to sign up for. I said thanks but no, I would not be doing any business with a company like this.
improper check stoppages
Certegy is used by companies such as Sun Glass Hut and Walgren's for check review during purchase. Certegy uses incompetent methods do determine the validity of a check despite the validity of a check, the checking account or the bank. What Certegy denies is approved by another check service vendor on the same day.
Writing checks to pay-as-you-go v. charging everything on cards is punished by Certegy.I need info on how to force change on Certegy so that check purchases are properly dealt with.
Will consider law suit.
Calling Certegy @ [protected] provides no relief.
This place is a shim sham outfit and it will end up closing stores who use them their methods are so scewed its not funny.
had an incident happen to me at Kohls dept. store went to check out and gave them a check for a small amount of $150.00 my check was denied with a novel written on the back the cashier tells me to call the number on the back she has no other info to offer up. How embarrassing in over 30yrs. I have never had this happen to me, I was livid to say the least. After one hour on hold I finally talked to someone, had to give her all info on check and more, I told her if I give you all this info you can tell me why this check was denied oh sure she says, well after about 10minutes of screwing around, she says oh I can put you on a VIP list I said screw the list lady I'm pissed off why was this check denied plenty of funds in acct. to cover this?! she starts to read something from a manual like a robot I blew up and said you are NOT telling my why? at that point I told her to destroy any info I just relayed to her I will never shop at that store again they just lost a customer for Life! I called the manager of the store and gave her a piece as well, said hope your happy running good paying people off! then I called my bank and reported them all! and to be on the look out for scam... yes calls action suit I'm in!...
I was forced to use my credit card to pay for items purchased from Target on 210th street, Westgate Mall on October 20, 2009. The check was not accepted for a reason that did not make any sense. It was said that they are keeping a close check on one check that was overdrafted? I checked with my bank that everything was okay with my account. I have more than enough funds to cover the check. I had just sent a seven hundred dollar check through Best Buy. I reason I feel was invalid. This seems to be some kind of scam going on using Target
Yes! Belcrest Lending Services has taken my money they say that they need a 6 months deposit for a $5000 which it is 930.00 so i send that my by moneygram and still up to now no money and no way to get a hold of them... Please if you can help us... that been scammed and been stolen of money. How can we get that money back? HELP! HELP!
declined checks!
My wife tried to cash a $22.00 check at Albertsons Grocery store and the check was declined. Upon talking to a manager in the store I determined that they are using a check verification service called Certegy. I located a phone number and called them with a response that there was no derogatory information about my checks and that I was declined due to my check writing profile. We are retired and hardly ever write checks since we do all our purchases by credit card. This experience of being turned down in a store full of people was very embarrassing for my wife. Albertsons gave her a $40 gift card in an attempt to get her back into the store since we are regular customers (she still will not return).
I am a member of the Board of Directors for America's Credit Union and there was never a question of available funds to cover my check. In talking to our Credit Union CEO his wife was turned by Certegy for the same reason when writing a check at T J Max . I was unable to contact a real person at Certegy but he CEO was able to get to a real person by continually punch numbers that did no exist on automated menu. He was told that he did not have sufficient funds to cover the check and he told them they were liars since he was the CEO and new that he had more than sufficient funds to cover his check.
I am still being ignored by Certegy and we are afraid to write more checks due to the embarrassment that we might endure. We need a class action suit to prevent these folks from doing what they are doing to honest hard working American citizens.
i tried to cash my pay check at walmart and was denied for no reason by certegy. my name is james steinhauer my social number is [protected]
I have no idea why my check would be declined. It’s payroll. I need to know specifically why my check was declined today 11/1/22 for $1992.52 at Walmart.
I went to both walmart and kroger only to have my WU money order declined via certegy no valid explanation given I called the number on the back of the money order and was told that it's perfectly valid...is Christmas coming again this year...what am to do with the other ones...bogus declines...
If anyone wants to talk to an actual person a Certigy call: [protected]
This Atrocity with Certegy has been going on for some time. I went to Tops Market and had a perfectly good check declined only to have to use my debit card out of the same account. I was charged $.80 more because of using my debit card.
I am filing a complaint with the NY Attorney General and Better Business Bureau.
The manager refused to override.
Why is Certegy still in business?
Went to dollar general today and wrote a check for my purchase since I did have debit card for 109.62. It was declined. I have only lived here for 5 years and never write checks but use debit card. Called and they said it was because of no check history. Are they serious? Will never return to dollar general as long as they use this service.
I tried to cash my unemployment check at Wal-Mart in portland Oregon. Totally embarrassed when I was denied due to Certegy! There is no reason I should have been! Went to my car and called the number provided just to get an automated recording trying to sell me crap. Couldn't talk to a live person !
Ridiculous. I need the money today. Spent too much time waiting in line at Wal-Mart and on the phone. Im angry as hell and dont know what to do
A bank sent me a cashier's check for an IRA account I closed, and for some reason it was declined I can very much understand a personal check, but NOT a bank drawn cashier's check. Walmart is loosing aloy of business because of this machine or could it be the cashier putting in the wrong information?
Walmart denied my 401k check
Denied a payroll check
Certegy is such a joke. I went to JC Penny and wrote a check that was declined. I called my bank and I had more than enough money to cover the check. Needless to say, before I do any business with any store, I will ask them if they do business with Certegy. If they do - they have lost my business.
About FISGlobal.com / Certegy
Overview of FISGlobal.com / Certegy complaint handling
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FISGlobal.com / Certegy Contacts
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FISGlobal.com / Certegy phone numbers+1 (800) 237-4851+1 (800) 237-4851Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 237-4851 phone numberConsumer Inquiries+1 (866) 544-0234+1 (866) 544-0234Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (866) 544-0234 phone numberCustomer Service+1 (800) 759-2034+1 (800) 759-2034Click up if you have successfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number 0 0 users reported that they have successfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number Click down if you have unsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone number 0 0 users reported that they have UNsuccessfully reached FISGlobal.com / Certegy by calling +1 (800) 759-2034 phone numberCollection Calls
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FISGlobal.com / Certegy emailsgetinfo@fisglobal.com100%Confidence score: 100%Supportmoreinformation@fisglobal.com100%Confidence score: 100%
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FISGlobal.com / Certegy address601 Riverside Avenue, Jacksonville, Florida, 32204, United States
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FISGlobal.com / Certegy social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all FISGlobal.com / Certegy contacts
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They ruined my credit report when i wrote a check that bounced. I have no idea how they got a hold of my social security number. They guarantee checks and work with most big name companies like Walmart, Home Depot, etc. After the check bounced they put a lien on your credit report. It cannot be legal, but they get away with it probably by making large campaign donations lol.
I've been some kind of victim of CPRS, too - I'm just now trying to find out what kind of victim I've been. They've been calling my cell phone for a month - at least their robot has asking for my "CONTROL #", which I don't have and then asking for my checking Account # and routing #. And they think I'm going to give that to them? I have no bad debt that I know of - anywhere. Another very strange set of events - my credit card that I've had for about 6 years at a fixed 6.9% interest rate - all of a sudden - today - went to 31.49%? And of course, it's a weekend and I can't get in touch with my bank (too late in the day) or CPRS or my credit card.
Aren't any Federal Agencies watching this store? C'mon - we've got a company going right into our bank accounts and it's NOT the IRS and it's all okay? ~~ V