FISGlobal.com / Certegy
Reviews and Complaints

I go to Shaw's ever month and cash a monthly state check. Today they refused to cash it and gave me a paper saying call Certegy Check Services.

I called, it is all automated and I still have no idea why it was refused. You never get to talk to a real person, you can give the automated system your information and they will mail you a credit report.

I was purchasing groceries at the Mariano's in Hoffman Estates, IL. on 12/28/19 at 02:20 p.m. I usually shop at Target and Jewel but for the holiday, I chose to shop at Mariano's. I only shop here once a year. I have never had a problem writing a check at Jewel or any other establishment. When I wrote my check for $181.84, I was told they could not accept my check and was given a receipt with an 866-446-0250 number to call or an email address of www.askcertegy.com to find out what the problem was. I chose to do the email and was informed that they were unable to tell me why they did not accept my check. This is so wrong on so many levels. I used my debit card from the same account and the purchase went through. Something should be done about this company. They are causing embarrassment to people for no good reason. I have read several of the complaints on line about these people for the same problem I encountered. Why are they allowed to still be in business?

Went to Walmart to cash a payroll check never had a problem before they have me put my social security number in and check the check amount fee and then sign name . Then boom tell me can't cash a completely legitimate check give me a little receipt to call certegy for reason why this is absolutely outrageous the reason was the check number and the amount was to low and questionable ! Check number was 366 the amount was 129.00 since when does a payroll check number and the amount of check have to correspond this is ludicrous something needs to be done to CERTEGY this is not legal practice something is strange here they take all my info run the check threw have me accept and sign then deny for some outrageous reason unreal!

10/09/19 I went to Lowe's in Consumer Square in Plattsburgh, NY and tried to buy a Lowes gift card for $150. Both of my checks from 1 from Champlain National Bank and 1 from Dannemora Credit Union.

I tried to contact a real person from this company and you cannot talk with anyone. I pay my Lowe's credit card with my checks from either one of these checking accounts and it's not a problem, but in store I can't. In front of at least 4 other shoppers. I looked like a fool trying to scam someone.
This is unacceptable to me and Lowe's doesn't seem to care either. I tried calling the store manager for assistance so I could cash a check. My solution is I will shop elsewhere whenever possible. My husband and I have spend thousands of dollars at this store and this kind of treatment is unacceptable and unfair.

My husband and I went in Kroger's on Saturday October 5th and we wrote a check for $228.30 for groceries. and the check was declined. Upon talking to the store manager we were told they are using a check verification service called Certegy. They gave me the phone number and I called them with a response that there was no derogatory information about our check and that we was declined due to my check writing profile. This experience of being turned down in a store full of people was very embarrassing for us. I was a regular customer with Kroger for over 15 years but I had always used our checking account but this time we used my husband's account and we get turned down. My husband and I are very upset and we will not be in Kroger or any other store with this verification company.

My check was declined at TJ Maxx. About 80% of the time I write a check to cover my purchase(s). I have sufficient funds to cover any check I write. The Store associate called CERTIGY but it I never talked to a real person! The reason given was because of my check writing profile! There's NO returned checks on my profile so what's the deal? I'm afraid to write checks now for fear of being embarrassed. THIS IS NOT RIGHT.

I had no problem cashing checks at a local merchant.Dollar General. One day a check went thru on their machine but never went to the bank.Several days later tried to cash another check, denied. Called Certegy and gave them the referrence #. They said check was bad. Not the denied check but the one that was okayed by their machine. Bank stated that they never recieved that transaction. Come to find out, Dollar General's machine made a mistake. It put only a partial acct number down. plus where the check number is suppose to go, it put the missing part of the acct number. It didnt put the check number down at all. So check didn't go to bank.
Had to call collection agency with a phone number proveded by Certegy to get this fixed. Had to coordinate with bank and collection agency to have check paid. Cost me nothing but alot of my very expensive time. Anyways check was now paid for but it was at least another month not being able to cash checks! Finally the other day with Certegy's OK I was able to cash a check! Great! Short lived the very next day, today I was once again denied PERMISSION to cash a check by certegy! We need a list of all certigy's clientelle so as they can be boycotted!

Twice I attempted to cash my financial aid check at a local Walmart. Both times I was denied and both times I had numerous problems ever reaching anyone at Certegy for an explanation. I end up in automated call center limbo with no answer.

Very frustrating. Also, I don't need a Walmart employee smirk to accompany my returned check, to be honest. The denial of payment comes pretty quickly, so it should be just as easy to get an explanation rather than being dismissed and treated like a criminal.

Certegy declined two checks written to lowes and I am a busness owner who writes business checks. There explanation was that I had written to many checks in a few weeks or they were out of sequence? All my check cleared well before I attempted to write more (if that really matters) so I called the 800 number and ask why I was decling they said iwas or could be at risk... (risk of what) no answer just that it is company policy! So I gave the guy my personal account number and routing number he stated no negative transactions and should be good to go. I write a check from my personal account and it was declined.. I spent thirty minutes on the phone with a supervisor who stated the same thing. I asked what risk am I that all checks have cleared and was told my personal account was good then declined. I am so over this with lowes and whomever uses this company. They declined me because I write to many checks and yet they all cleared wtf is this. I was declined four years ago because the checks were out of sequence by numbers,? Again wtf is this.. How is any of this a risk? Anyone else want to take this to court and see what can be done because I am in the process.

My debit card chip was malfunctioning so I had to order a new debit card. While waiting for new card to arrive, I went shopping at FRY'S grocery store. Since i didn't have my debit card, I wrote a check for the grocery bill for $66. It was declined despite the fact that there was thousands of dollars in the account and I have NEVER bounced a check. I was given a slip from the grocery store advising me to call an 866 number for Certegy check services. When i called the number the said they didnt know why my check was declined. So I called my bank Wells Fargo incensed that my check was declined. The customer service at the back says they don't even see that any check was submitted for approval. I even got a call from Wells Fargo Executive offices saying the same thing. They have no idea why mh check was declined. My 18 year old account with them was in good standing and there were plenty of funds available. I am angry and no one seems to be able to correct the problem.

i was turned down to cash a check issued by rustoleum paint company as a refund for some issues i had while trying to use their products. they were very quick to reply and after i posted my receipts they promptly sent me a check for the full amount i paid.
i have been "cardless" and "bankless" for the past 15 years, meaning i dont have any credit cards in my name nor do i have any accounts with banks. I pay with cash and get treated like im a criminal. When I do want to make an online purchase i buy gift cards. I have a paypal account but wont even log onto their site anymore, that's another story in itself. Once in a blue moon I end up with random checks like this or from some class action suite (those sneaky F'ers now will issue checks for $4 several times making it worthless to even bother cashing them, talk about low life garbage lawyers and corporate greed at it's best) and when I try to cash them I have to put up with companies like this who deny my checks due to their having incorrect information logged on file with them?! So how do they get mismatched names, SS numbers and addresses for someone with a very uncommon name and the check itself shows my address and name, my drivers licence shows a picture of me, my name and address and my drivers number then I key in my SS number and they cant seem to be able to accept that its me? been living at the same address for 10 years and before that 1 address for another 10 years! Not like im moving around and have gone without an address for some time. I register my car and pay car insurance, pay utility bills for city waterand electric, pay Taxes on my property and get mail from my investment firm without questioning who i am. Last time I checked I had a 705 credit score (but still TMobile didnt really want me to continue service through them without a big deposit and I felt the same way about them since I wasnt even getting 1 bar of service at my home, but when I sent them an email asking to disconnect my service after 3 days, since I couldnt call I but could get on line through any available wifi hotspot, they failed to do so until a month later and sent me a $190 bill which I finally had them tear up for lying to me about their coverage) but that seems to mean very little in reality (go figure how that can be) when you arent allowing anyone to have direct access to money in real life.

Im thinking lack of bank accounts are why they turn down so many people, If I had a bank account why would I be needing to cash a check elsewhere at the cost of $4 per check when my bank can do it for free and sometimes by sending a picture of the check is all thats needed?

my car was paid in full with cash, my home is paid for, my bills are paid on time but I cant cash a $63.00 check anywhere (tried walmart and Frys grocery who has my information on file for the last 30 years) seems certigy has a tight grip on most businesses so all I need to know is who they arent affiliated with so I can just go to one of those places. I think it would be best to make a post showing other places that accepted your certigy denied checks so others can quit wasting their time looking and simply find a place from the non certigy list.

I also had to wait a couple of weeks, while the payroll people got their act together, in order to receive a paper check, instead of my normal direct deposit, which they completely botched...
So, I said fine, I will just go cash the paper check, and then deposit the money to my account. Of course, the check came in the mail on a Saturday, so going to my bank to cash it was out, and my only true option was the Money Center at Walmart. I was not happy to have to pay a fee to cash a check, but I figured $4 was not a huge problem. As such, I went ahead to Walmart to cash my payroll check, from the city, and was told that these Certegy people had flagged me as a check fraud high risk somehow. This almost knocked my off my feet, as I have never bounced a check in my life, have a strong credit rating, and am paying off every bill that I owe consistently.
The little slip of paper that I was given, instead of my money, did not specify anything at all, and I am disgusted that now I have to fight with these Muslims at Certegy to be allowed to cash a check in America. I would try to call them, but have read that this is a waste of a phone call, and you will get nothing but the run-around in broken English, so instead I am going to have my Fiance cash the check for me, because apparently Certegy now controls all check cashing in the country, and can decline you with no good reason if they feel like it...
How is this even possible in a country that claims to be free, and how is a company like this legally allowed to impact people's finances?
I do NOT commit check fraud, and am sickened to be falsely accused of criminal activities by a company that is just a pack of criminals themselves...
Can somebody PLEASE shut down this Certegy nightmare, and not just sue them?

Their system is screwed. I wrote a check at dollar general. Check was good but I was declined called 5 times to get my "report". Came in and low and behold I have no bad checks but i am still declined. I called the police as did my bank. It is currently being investigated and I have filed a complaint with the better business bureau about this. They would not tell me why my check was declined

I had to do a 401k loan for part of my down payment on a new home. Needed to be able to get th cash quickly as it took longer than expected to receive the check. I've used walmart in the past for some check cashing for payroll checks and a tax refund. Never had any issues. The Check was flagged by certegy as "fraudulent". This is a Check from ADP retirment services, made out to me and i provided ID. I called the number provided and a recording says the decision is final. I have tried to talk to a agent but the automated system won't let you speak to a human.

I have 3200 dollars check that eould not cash and women that waz doing it waz very dessreplew to me and everybody line she they did not cash a for that mush and so lie adked meander wat waz limet he said 5000is rhe limt they lied rally did me worge I am sick fight for my life I got rally sick in line and she Is very mouthey and saying I am on drugs bit she so wrong mybe people should k ow befor they talk to some body like she did haz know wat she even talking aboht befor talk [censored] hurt people felling like this wome dose it rally her saying. wat she said wallmart sould take better care there cudtmer I sent 1500 _'2000 every moith oi am hurt over all all this disappointind I. waallmart cross lanes w.v rally so wrong I am hurt u all sould hide ur heads and say pray that this would mevery happen to I would not be happy I would be hurt so I know I would

Certegy Check Services decline my personal check through local bank for $100.51. The store manager at that time said that I could write the check for less money with no cash back, so I did write a second check for $93.09 that too was declined. the Cashier had a problem of processing the check through I guess Certegy's check machine, which then declined my order that night. I needed the groceries due to a misplaced Debit card and I had clearance with my bank that I could write checks until my Debit card had arrived. This is the second time being denied from Certegy. The first time that I was declined, I had called Certegy company and faxed the form needed to see what they had and when the letter had arrived I had made a call to a number that was on their website [protected] and not the number Ralphs had provided on the check declined receipt. I had made numerous phone calls until someone answered. A Female clerk at Certegy answered the phone to say that a computer a Certegy randomly selects sequenced info on check and rejects the check whether good or bad and sorry for the embarrassment. well it happen again on 7/22/2018 at Ralphs store #291 4760 W Pico Blvd [protected]. I have been a customer to Ralphs for over 30 years and I would like to know if my checks are do to lack of writing then isn't the companies both Ralphs /Kroger and Certegy are in violation of declining checks to establish a history with the merchant. This feature is bad for business especially those with a good check writing history or trying to establish a check writing history and in need of food when an emergency arises such as, a lost debit card, I was totally out done and had to go barrow money from my neighbor in order to eat. Ralphs/Kroger has lost me as a loyal customer and will loose many more. I had also found out that this company also does business with a lot of merchants that will cost them to loose a lot of business because this company is not functional or fair, this is not a functional way to catch check fraud, the Financial Institutions can advised this company on how to!

Writing check to King Soopers in Broomfield, CO. on 7/12/18. Got check denied and had to call toll free number for Certegy check services. Who told me a check written 6/22/18 to PetSmart for $10.84 was not cleared. MY BANK CLEARED THE CHECK ON 6/28/18. Certegy opened a claim and gave me another toll free # to call. That call required me to give more personal information and still couldn't help but to write a dispute which could take up to 30 days to clear. Also I could not provide a copy of the cleared check via email had to find a fax machine and I could not conference in my bank on the call to clear this immediately. And then was told I wouldn't know if the dispute was cleared except by mail. So my checks will be denied by other merchants until Certegy clears UP THEIR PROBLEM!

Went to cash a check for 2000 at Walmart which is there limit and you denied it saying it was over there limit which it is not, now when I go to speak to agent which Walmart advised me to do because the check is good and they do cash up to 2000, it does not give me a option to speak to anyone, now the bbb will be notified tomorrow and also my local news 8 on your side will be aware of this issue because I have sent them a email explaining how your company isn't allowing the consumers to speak to a agent and not to mention cash the check which is in with walmart's limit, At least if you denied someone, please give them the courtesy of speaking with someone not like your pot smoking Eric aka manager who was not helpful and kept saying it was over the limit and Walmart was telling him it wasn't, I will u can take my word file suite against your company for FRAUD. The BBB will have my complaint first thi g in the am.

At Publix Super market my paycheck was denied. Woman at publix was very nice but they don't know why. so called cemetery (here after (wombat). OMG what a fubar! Dumputer only n and it spoke no American `Then when I got on line to ream them oureport the amount and type of data required to get a
report t is totally beyond reason suspect a serious lack of sense and dishonest intent with these folks fortunately I won't need them nor try to use
them nor do business with any company or person that does.

I have tried to use this company to cash payroll checks. It was hit and miss. Sometimes it would go through, sometimes not. Last year I started a new job and got my first 4 checks mailed to me. First check, cashed without issue. Second one, denied at the same Wal-Mart exactly two weeks later. Same amount, same company. I decided to try and see if i could figure out if certegy actually had any system for denying or approving checks. Checks 3 and 4 declined (same Wal-Mart, same day of the week, Saturday's around 2pm). Tax return, state accepted federal declined. Bankers check from my bank, approved. Opened a new bank account at different bank with only $100. I work at a print shop. Photoshopped a payroll check drawn from my account with a fake business name for $1, 000 printed on regular paper. Approved by certegy! So now, I do this once a month. I use different accounts from the same bank with the same fake company name. Sometimes I have to try two or three times to get a working account number, but it works. I go to different Wal-Mart's, but use my legal info to cash. I have now stopped after fleecing certegy of $10, 000. I hope certegy sees this and realized that they readily approve fraudulent checks, but deny legitimate ones. I hope someone else does what I did and takes as much from them as they can.