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CB Colleges and Universities Chamberlain University The customer service representative
Chamberlain University

Chamberlain University review: The customer service representative

T
Author of the review
12:22 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had the misfortune of having to communicate with Kaitlyn around 11:30 a.m. on November 7. I needed assistance in changing a professor for my NR509 health assessment course. When I realized she could not be of assistance to me, I requested a supervisor or to speak to my student advisor directly. She then stated that none were available. I asked, Can she provide me with a name or email to contact? She stated she did not know. I then asked for clarification on how she knew that they were unavailable if she did not know who they were. She became snippy on the phone and stated "you're focusing on semantics". I felt it was a justified question to know who my actual advisor is, and who will be contacting me.Throughout the majority of the conversation, I felt she was snippy and unhelpful. I kept having to probe for information and help. She even became rude when I asked if I can put down a "best time to contact" to ensure I do not miss a call. I feel this moment in my education has been the worst representation of Chamberlain University.

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  1. Chamberlain University Contacts

  2. Chamberlain University phone numbers
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    Customer Service
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    Addison, IL
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    Arlington, VA
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    Chicago, IL
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    Columbus, OH
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    Cleveland, OH
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    Houston, TX
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    Indianapolis, IN
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    Rancho Cordova, CA
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    St. Louis, MO
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    Troy, MI
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    Jefferson, LA
    More phone numbers
  3. Chamberlain University emails
  4. Chamberlain University address
    3005 Highland Parkway, Downers Grove, Illinois, 60515, United States
  5. Chamberlain University social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
Chamberlain University Category
Chamberlain University is ranked 24 among 269 companies in the Colleges and Universities category
#22 Seneca College Seneca College #23 Cardiff Metropolitan University Cardiff Metropolitan University #24 Chamberlain University Chamberlain University #25 University Of Mumbai University Of Mumbai #26 NorthEastern Illinois University [NEIU] NorthEastern Illinois University [NEIU]
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