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Our Charbroil grill began shooting flames out the front. We called customer service. The person at Charbroil said to take pictures of the parts in question and email them. We did this. And waited. And waited. We called, and they said they would contact us when they diagnosed the problem. We waited, then emailed again. It has been several weeks and we have had no response whatsoever. Why tell people to photograph the appliance, then refuse even to answer? We will be buying another gas grill -- but not a Charbroil.
The complaint has been investigated and resolved to the customer’s satisfaction.
My brand new Char Broil patio caddie started going on fire after the first time I used it.
I turned it off and I was surprized that it started again the second time I used it. I was very careful and put it on one, then on two etc etc etc until I got it to the temperature I needed to cook 2 chicken breasts.
Tonight, I made chicken wings and there were flames coming out of it and now it's dead. I had to throw everything away and very embarassed as I had company. There was a burnt plastic smell. I checked the plug and it was melted on one of the holes.
I had electrical work done at my house and the electrician put it together for me so I know it was done correctly.
Last week my Nephew got married and since they live in Manhattan and they entertain alot, I gave them the money and they bought two of them.
I expect a brand new patio caddie already put together.
Thank you
Char-Broil is not one of the best grills for customer service or quality construction. Sorry you had a bad experience.
http://www.outdoor-gas-grill-reviews.com/Char-Broil-Grill-Reviews.html