Chess.com
Reviews and Complaints

your play chess program- (3 min game)s refuses to say anything positive about my playing

it always compliments my opponent even when i win with a huge margin

the best i get is a snidey " chaotic game where both players had many chances to win"

if morphy plaiyed on this site he would get- 3 mistakes 2 blunders - your opponent played well - try snooker!

r muirhead 21.08 16th october 2019

No matter what I do, I can not seem to motivate Chess.com to DO SOMETHING about the SATURATION of their members who cheat. Many members' ELO scores bounce up and down wildly because one member cheated on, has their ranking bounce artificially, which means their next several games with non-cheaters also induce secondary fake waves in scores. Enough cheaters unstabalizes the accuracy of real playing ability in a very wide range of members. Chess.com refuses to see the big picture, looking only at individual games and players, ignoring the widespread destruction of accurate score keeping. Because you are matched up against others based on ELO score, the fairness of matchup are also destroyed for the wide population by the few cheaters. They refuse a prompt and sufficient process to throw cheaters OUT.

Hi, my id is
Pmv1970
I just playing a tournament my first game opponent used engine and win.. I checked after I loss my game.. What should I do, '
'
his name is jke432..
jke432.. cheater
using Engine
should be banned
my point need to be back which one I loss
he using Engine
I just playing a tournament my first game opponent used engine and win.. I checked after I loss my game.. What should I do, his name is jke432..
jke432.. cheater
using Engine
should be banned
my point need to be back which one I loss
he using Engine

Chess.com is saturated with unfair play online, and is in denial about how bad it is. The head of customer service says their tactical training does not affect one's blitz play enough to calculate it into matching up opponents. Why then does chess.com sell tactical training as the path to strengthen your game, if it doesn't strengthen your game? Why am I matched to players hiding 500 plus tactical training advantage over me, which chess.com wrongly claims to be a fair match-up? Why does the head of customer service say cheating is at an all-time low, when others within chess.com emailed me saying they were experiencing an epidemic outbreak of sandbagging (artificially lowered blitz scores hiding huge tactical advantages)? Chess.com used to be fun, but has become an infested mess of unfair match-ups and cheating due to mismanagement. I advise players to go elsewhere.

Chess.com has unauthorizedly deducted 99 USD from my bank account via my debit card at 2019/07/11. I have already informed to chess.com through emails about this issue @2019/07/11, 2019/07/17, 2019/07/22, 2019/07/26 and 2019/07/30. But sadly chess.com is yet to refund me. All what chess.com did is sending occasional emails asking same thing over and over again.
1. Chess.com has deducted money from my account unauthorizedly (Ref: 800-3182827)
2. Even when I made number of complaints no due care is given yet.
I want the refund as quickly as possible. Absolutely disappointed about chess.com

My email: saranga.[protected]@gmail.com
chess.com username: g111222

Audio sound is not working, while i play chess. I use your website for the past 6 years. In absence of audio sound, i feel much difficulty in play. Thank you very much for your 24 hours service for any person, to play chess from anywhere and at any time. Please rectify the audio system to my connection and help me, so that i can enjoy the chess game. Thank you very much. Bagawandas solomon

I am trying to cancel my membership on chess.com and it doesn't let me it just leads to a page that says how to cancel the membership that leads to a page that says click here to cancel, that then leads to the same page that sends you to the other page in an e endless loop.
I can't find their phone number anywhere in the website.
Today is the 7th day, the 7th free day, October 6th, 2018. We signed up for the membership on September 29th, 2018.

I am a premium member of chess. com and I can not use the program I paid for. The problem is with their sign in procedure. I do not know how to contact them to correct this problem I am having. I would appreciate help in finding their phone number or Email address. I need to talk to a customer service representative to resolve this problem. My name is Robert Leblanc address is 1008 Sandridge road Hubert NC 28539 Email [protected]@ec.rr.com.

I loved this site in the past and spent a lot of my time on www.chess.com! Recently they closed my account for no reason! I have no idea what happened, I did nothing wrong! When I contacted them and asked what was the reason they claimed they don't have to explain anything. I'm extremely disappointed with Chess and the worst part is that I can't get any explanation!

I subscribed for a chess game but found it to be far less inferior than what was advertised. I canceled the subscription the same day and requested for the refund of my money twice. The company did not care to respond to my requests much less refund my money.

I request the Board to enable me get my money back.

Thank you
Sincerely
Bekele Endalew