Choosehottubsdirect.com review: Paid in Full-Never Recieved!!!!!!!!!! 1

I order a Hot-tub on October 23, 2009 and was told it would be shipped to me in 8-11. I paid in full ($3, 246.00) this was a BBB accredited web site & affiliated with The Association of Pool & Spa Professionals. On January 18, 2010 i called ChooseDirect because no-one called me to let me know my hot-tub was being shipped, I was told by an employee (Michelle) that it was to be shipped on January 26, 2010. Well January 26, 2010 came and went with no call from ChooseDirect, so i called them only to be told that my hot-tub was to be shipped on March 15, 2010! I talked to customer service director LISA ROUNDTREE-FITZPATRIC, and she offered me "INCENTIVES" if i would agree to the March 15, 2010 delivery, what choice did i have? I agreed. March 15, 2010 came and went with no call from ChooseDirect, so i called them only to be told my hot-tub would be shipped on April 2, 2010. I talked to LISA ROUNDTREE-FITZPATRIC again, this time i told her i wanted my money returned to me in full, she informed that i would not get back my $500.00 because the hot-tub was in transit?! and that the remaining balance could not be issued back to me for another 30-DAYS? THIS COMPANY HAS CAUSED ME & MY HUSBAND EXTREME EMOTIONAL STRESS! THEY ARE TOTALLY FRAUDULENT! DO NOT BELEIVE ANYTHING THESE PEOPLE TELL YOU! IF YOU HAVE BEEN RIPPED OFF BY THIS COMPANY PLEASE CALL THE OFFICE OF ATTORNEY GENERAL OF CALIFORNIA AND REPORT THEM! I HAVE. NOW I JUST HAVE TO WAIT AND SEE IF ANYONE CAN HELP ME.