Clubmed review: clubmed Kani

I and my family have always been loyal users of Club Med. We have visited most of the Club Med hotels in China and overseas. This time, we planned to spend our family vacation at Club Med Kani from November 6th to 10th. However, it turned out to be a very bad experience:

1. The TV was broken and couldn't be fixed, wasting over an hour of our time and preventing us from taking a nap. Moreover, we had reported the issue on the next morning, so why did they wait until the hottest time of the day to come and fix it? Where could the guests go at that time?

2. We booked for three adults, but it was mistakenly recorded as two adults and one child. As a result, there was one set of amenities missing in the room, and we had to ask for everything. Even on the third day when we mentioned our intention to complain, the third set of amenities was still not provided.

3. The quality of the dinner on the first day was concerning. The serving speed was extremely slow, and even though we had informed them that we needed to leave by 9 pm, there was no improvement.

4. Later, during the meal at the main restaurant, the chef twice handed me a scorching hot plate from under the lamp, causing my thumb to get burned.

5. There were issues with the toilet, which kept running water, and also with the bathtub.

6. The coral reef beneath the water villa was extremely hard, making it impossible to stand, which contradicts the false advertising.

7. The cost of the speedboat transfer involved hidden charges, going against the all-inclusive concept. The specific price was not disclosed on the website, and an additional 440 USD was charged. Moreover, it was only in the middle of the night, one day before our departure, that someone contacted us through unofficial channels to inform us about this fee. At that point, we had no time to hesitate or make other decisions.

8. We clearly expressed our intention to file a complaint before leaving the island and requested your company's legal address, but it was refused.