CLV GROUP
Reviews and Complaints

DO NOT RENT FROM CLV! I lived in the pier tower buildings for almost 2yrs & have had too many issues to count. Was told there would be a gym& pool opening up, 2yrs later they haven’t even started renos for it. Was told there is 24/7 onsite security, yet there is almost never security here. The lock on the main door was broken for over a year. Doors to the underground are left open constantly as they dont always work. Theres been many break ins to the cars there. The front buzzer barely works. Constant issues & you can never get ahold of anyone or they say they’ll call back & never do. Admin office was closed for months due to understaffing& tenants were not informed. Took 16 calls, 4 emails, 6+ weeks &dealing with 4 separate people before they’d assign me a parking space, then I had to contact them 4x to change it. First 2 spots were assigned to other tenants &rude notes were left on my car. Next one was under a leaky pipe that caused damage to my car &they wouldnt compensate me. Elevators always down/barley work, one has been broken down for over a week & today they put the other one service also causing me + an elderly woman with groceries to wait 20+ mins for it. Had no hot water this weekend. They do nothing but decorate the building &raise rent. We’ve had roaches & mice &BED BUGS. They also literally stole money from me; I gave my notice to vacate& was told my rent deposit would be applied & they still took my rent. This caused my account to overdraft, &their solution was to mail a cheque which could take 4+ weeks, & gave me absolutely no compensation. They left me with a negative balance not caring that I have bills + moving expenses. Then they still had the audacity to give me a notice of rent increase. Im very disappointed with my experience &do not get why my rent would be raised when CLV clearly doesnt even have enough staff &consideration to meet their tenants needs. Rental price of units has gone up over $600 in 2yrs. WHAT ARE THEY CHARGING SO MUCH FOR?

DO NOT RENT FROM CLV! I lived in the pier tower buildings for almost 2yrs & have had too many issues to count. Was told there would be a gym& pool opening up, 2yrs later they haven’t even started renos for it. Was told there is 24/7 onsite security, yet there is almost never security here. The lock on the main door was broken for over a year. Doors to the underground are left open constantly as they dont always work. Theres been many break ins to the cars there. The front buzzer barely works. Constant issues & you can never get ahold of anyone or they say they’ll call back & never do. Admin office was closed for months due to understaffing& tenants were not informed. Took 16 calls, 4 emails, 6+ weeks &dealing with 4 separate people before they’d assign me a parking space, then I had to contact them 4x to change it. First 2 spots were assigned to other tenants &rude notes were left on my car. Next one was under a leaky pipe that caused damage to my car &they wouldnt compensate me. Elevators always down/barley work, one has been broken down for over a week & today they put the other one service also causing me + an elderly woman with groceries to wait 20+ mins for it. Had no hot water this weekend. They do nothing but decorate the building &raise rent. We’ve had roaches & mice &BED BUGS. They also literally stole money from me; I gave my notice to vacate& was told my rent deposit would be applied & they still took my rent. This caused my account to overdraft, &their solution was to mail a cheque which could take 4+ weeks, & gave me absolutely no compensation. They left me with a negative balance not caring that I have bills + moving expenses. Then they still had the audacity to give me a notice of rent increase. Im very disappointed with my experience &do not get why my rent would be raised when CLV clearly doesnt even have enough staff &consideration to meet their tenants needs. Rental price of units has gone up over $600 in 2yrs. WHAT ARE THEY CHARGING SO MUCH FOR?

I would never rent from CLV group at all they don't know how to treat tenants right at all or even know how to fix things right plus I would never let anyone in my place unless there is someone in that apartment cause the workers are thieves. I should know cause I used to live in one of there buildings in London Ontario and plus they have a contractor who doesn't know how to fix things at all when they fix it it is just a patch job just as long they get there money from you.The other thing is to they don't know how to look after the outside of the property without stepping into dog crap or b**ts from cigs. All they can do is suck people out of there money and as far it goes with the staff up in Ottawa they need to learn to respect people or even work with the people instead of been real ###s up there plus they think people don't know what they are really like that is why they have so many complaints against them and as far it goes with the BB I think they better ask what the tenants what this company is really like and see what the property is really like too.

Watch out for a building in East Hamilton. used to be called La Torre Place. Says in the ads that I have seen that it is a spacitious and "bug free" building. I can tell you right now that building IS NOT bug free and is on Hamilton's blacklist for bug infestations... and not just cockroaches either. Thank god they tried to force us out. We lawyered up and ended up getting a nice little settlement that paid for our move as well as first and security at our new place.

I definitely agree. Moving into my current apartment is one of the biggest mistakes of my life.

I've recently moved in and I haven't slept properly, barely slept, since I moved in because they apparently used paper or something for the freaging walls. I can hear everything other people are doing basically. People laughing, talking, walking, banging around, etc. It's honestly very annoying because of the fact that I'm paying 1000 dollars a month for a noisy apartment. If I'm paying 1000 a month for a place, I better have my peace, at least when I'm trying to relax and sleep at night.

There's been a few problems with the apartment since I moved in, although they fixed some of them the first day I moved in. The kitchen drain was blocked, paint was messed up around the sink unit in the bathroom, one faucet is leaking and the bathroom door won't stay shut or anything.

Honestly I don't care about any of that except the noise until 1 am, plus. That's such bullcrap, especially the fact that I can hear the hallway doors closing OVER ear plugs. If I where ear plugs I can't hear my alarm so.. Hm.. Barely sleep or sleep past my alarm, risking not waking up on time for my stuff.

I've been trying to hard to get rid of this place, I hope someone takes it over soon.

I recently moved into a CLV, 3 story apartment building in Ottawa.

It's cisually beautiful, although the problem is that it's an old building and therefore is very poorly insulated. It isn't soundproofed what so ever. I recently lost a job opportunity because there was so much noise last night (I've only been here for about a week) that ear plugs were necessary, although I can't hear an alarm clock over ear plugs.

It was that or stay up all night and barely get any sleep. I hear loud bangs and hitting against a wall, loud boomy footsteps, doors closing, people talking and laughing, etc. All very clearly. Not just that but the window in my bedroom is so crappy it may as well not have any glass. I hear car horns, dog barking, people talking, cars driving all so loudly.

I used to live in one of clv and i will never go back at all since the staff in London Ontario were all let go but expect one person who is to be a building contractor as far as i care he doesn't know anything at all from his right hand to his left hand. the work they do is nothing at all expect for a half fast job then when they fix an apartment up they raise the rent higher so they can get more money out from people to me they are the best joke of them all just when you don't have to pay last months rent at all until you move out from there builds. as far as the staff up in Ottawa they sure the hell don't even know what is going on as far as they care is the big old buck and nothing else. as far as the plowing in the winter time is a real big joke too cause they sure and the hell don't know how to plow the snow at all on top of the parking lot.

Easter weekend and there's no hot water in the morning. This has happened all week. They claim that they need a ignitor switch for the hot water tank. Every time something happens its the same excuse"We have to order a part"

2 maintenance guys for 3 buildings with over 300 tenants. .. ya that seems about right

Oh where to begin? Clv sucks so badly there are hardly any words.

1) last winter they installed heat controls and all the tenants were freezing. You regularly heard tenants say they turned their ovens on to heat the place.
2) they hired a crappy company to redo the balconies and boarded our patios for 5months despite not being ready to do the work. Workers were so slow during peak summer months that now they are rushing to get the other side done before -30 temps hit
3) they allow any loser to move including those who get so drunk or high that they lock themselves out and then try to break down their door in the middle of the night.
4) not to mention the never ending dog barking or people not picking up after their dogs. Oh and if you have a fear of dogs you may want to avoid this place because of the constant flow of pitbulls with owners who don't follow bylaws to leash and muzzle their dogs.
4) people complained one night that they heard rushing water. The onsite duty manager came by and I let him in so he could hear the upstairs apartment had left the water running full blast for over 4hrs. When the noise woke me up at230am I called again thinking maybe someone had slipped and fell in the bathtub or could be dead and he asked if it could wait until morning. I responded by saying its been 10 hrs now and surely you'd want to see if someone is hurt or dead? Good night was the response I got. Nevermind sorry it woke you up and we didn't resolve it before you went to bed.

People who lived here over 25 years have been moving out en mass since clv took over. That has to say something. I've never seen so many people break their leases and do a late night dash to get out of these places. The complaint list is unending. ..RUN...STAY AWAY! I will not be renewing my lease that's for sure.

i hate clv! they are nothing but a greedy ###! they would take the skin of your back only if they could! totally unprofessional! i totally regretted moving here! my rent increased for almost a $100 for less than a year, and the buildings are more than 35 years old, so you can imagine the problems that are showing up constantly, ants, floods, it is too cold during winter, the windows are useless being 35 years old, their solution is to put the bag on it, to protect yourself from constant draft, seriously horrible living conditions that you can only feel once you move in, and you are stuck for whole year with so many problems. I wish i have read this before i moved in.