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I was provided this email below stating that I don't qualify for online purchase because of fraud or name issue went in the past I have purchased in the last two months with the same credit card items from Coach Outlet online. When confronted with five people and one manager I never received a call from the department and secondly the items that I want is not even in stores only on online I contacted my bank they will be sending me a letter telling me that this letter card is legit and since I have talk to my fraud department regarding this I have reported this to the Better Business Bureau and FTC state of California regarding this issue. It's unfair on my part that I was penalized for something that I didn't do so I need a solution to the problem and I have reported this to the VP of Coach which is leigh manheim 646-263-8013 also emailed her leigh. manheim@coach.com
This was really unprofessional and how they do business. This past two months I have bought close to almost 10 to 15 items and they were not small amount
For the protection of our customers, all orders are subject to an extensive verification process. As such, your order did not meet the parameters for acceptance and has been canceled. The specific details of this transaction are secured for your protection and not available to us. We apologize for any inconvenience this may have caused. Please try going into a Coach Outlet store to make your purchase. The store associates are able to verify your information in person, and have been able to successfully process orders for customers who have experienced similar situations.
Regards,
Shavon
Coach Customer Care
800.307.0040 (Outlet)
Desired outcome: Fix this issue and unblock me im a victim
Same thing just happened to me, I’ve purchased tons of stuff for my GF from coach outlet stores physical, This is the first and last time I try to purchase from coach outlet online… I luckily found the bracelet she wanted to match her purse from a individual reseller it looks like it’s in very good shape and I know she will like it, but I’m still so pissed about my experience how do they accept orders 2X only to then refund them…. You know what I believe, I don’t believe it has Anything to do with verification, I think when they send you emails with discounted items they entend for you to spend hundreds because of the discount, And I think when you try and get a bargain like 3 bracelets all on sale for $30 each plus an extra 15% at checkout… I think they intentionally block people from getting deals like this and cancel ordered intentionally to keep inventory for people who want to tack those items onto bigger purchases…. I tried to order with 2 different CC and called in and did a order over the phone with a lady and it still wouldn’t process all my info matched I use these cards all the time online …
This is the last time my girl gets a Coach purse from me… This has turned me off completely that I don’t even want to go into there stores anymore…. anything from me is MK from now on…
Interesting! I’m going through similar issue. On June 12, 2022, I placed an order through Coach Outlet. Items were processed and shipped to me. Few days later, I made a large purchase in Coach retail and Coach outlet stores. I have spent over $1000 with Coach this month. I decided to order another purse online as of June 20,2022 but a message appeared stating that my order could not be processed at this time. Please try again later or call number listed (customer service). I contacted Coach and was not provided a clear answer until I requested to speak with a supervisor. The supervisor reviewed my address and found that my street address was spelled incorrectly (t the sales person at Coach outlet typed my address into the system incorrectly) and that the phone number I used when placing the order was my cell number instead of my landline number that I used to set up account with Coach. The supervisor corrected the two issues. I was told to try ordering online again and if I experience same issue to contact office. I attempted to order later that night and experienced same pop up message. I used three different payment methods and contacted my bank who states that Coach did not complete the full authorization process. I have been trying to get to the root of this issue for the past 4 days. I have attempted to order online 4 days in a row. They have updated my personal information, there is no issues with my funds and still I am unable to order from coach.com. I read your message and now I’m wondering if there is fraudulent activity or discriminatory activities within Coach. I have never had such experience in my life nor have I been denied to make a purchase whether online or in person. Something suspicious is going on with Coach. This is a head scratcher. If this issue cannot be resolved I plan to return my purchased items to Coach for full refund and shop with a top handbag designer store. Also, I have begun to Google complaints made against Coach and I’m starting to see a trend. It appears that good paying customers are blocked from making purchases on Coach website….the only explanation especially when there is no fraud or anything derogatory that would warrant not having an order approved. Doesn’t appear to be a website malfunction. This is poor business practices!