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Attached are two versions of the Treatment Plan for replacement of my tooth 25 by an implant. The top is the version that was presented to me when I made the decision to proceed with the implant. The bottom is the version that was presented after the bulk of the work was completed and I was expected to pay for the final product. Begrudgingly, I did pay the new amount. The difference in the two is $1,555.22. I will pay what is fair, but not the entire difference!
The office manager and the dentist gave several explanations for the difference:
1. The time lapse between the two versions,
2. The top version includes two abutments, but no crown (this is not apparent to the untrained eye, nor to the trained eyes that reviewed the Plan when it was presented,) and
3. The discounts in the top version were eliminated from the bottom version (this was based on a change in corporate policy which was not communicated to the patient and for which no Plan revision was prepared.)
While reason 1 may be legitimate, reasons 2 and 3 were not caused by the patient and should not be borne by the patient, in this case me. The price changes between the two versions equal $229.00 (+$254 for the Custom Abutment (Service Code 06057) and -$25 for Laser Tissue Troughing (Service Code L2999).)
Please instruct the Woodstock, Georgia, office to refund $1,326.22 (the remainder of the difference) to me by the most expedient means possible.
Thomas Best
4380 Beechnut Ct
Roswell, GA [protected]
Telephone: [protected]
Desired outcome: Please instruct the Woodstock office to refund $1,326.22 (the remainder of the difference) to me by the most expedient means possible.
