Coast Dental Services
Reviews and Complaints

Recently I scheduled two dental appointments for me and my adult son. When we showed up for my son's appointment they said they do not have him on the schedule although we have a text from them confirming the appointment. So, I said no problem please check that you have me on the schedule and she confirmed she did and she asked for my insurance card. She immediately starting saying derogatory things about my dental insurance. Please know, my husband works for one of the largest companies in the world and our insurance is a Cadillac policy. So, I went in for my appointment and she informed me they have been trying to get in touch with me because they need my insurance and I told her I gave you that information last time I was here. She said, well the dentist is not in on Fridays you will have a virtual visit. This place is a joke and a circus and I would not waste my time.

VM

I went to coast dental, because my insurance is taken there. However when I went for an appointment, one there was no dentist there I only had a virtual visit, and two I was told that my pockets were deep and I needed deeper scalings. I agreed to getting the deeper scalings and even came back for a periodontal maintenance visit a month later. then they wanted me to come back in 3 months, because my insurance only covered cleanings every 6 months I said I wanted to come in 6 months. When I came for that appointment after I was seated in the chair, they told me the cost would be almost $200! They said that they can never do a regular cleaning for me again because I had the periodontal scalings they have to code it as periodontal maintenance, which my insurance doesn't cover! I worked at a dentist office for 12 years when I was in New York and I know that this is not true. We had patients come for cleaning every 3 months after they had their root plannings, and every other cleaning would be covered by their insurance! They would have to pay out of pocket for two of the four cleanings they had for a year. I know what you are doing is unethical, I will report you to the better business bureau and tell everybody I know that you are running a scam at that office. My pockets were not even that deep, they probably didn't even need a scaling a good cleaning would have been fine, but because I hadn't been to the dentist in a while I figured I might as well get a deep cleaning. When I came for my supposed periodontal maintenance nothing was done any different than would have been done if I had a regular cleaning. I hope some compensation can be made. what's really sad is that I really liked this office, I like the people that worked there, I love the way my teeth were cleaned and the hygienist, but I will not participate in your scam any further.

Please see pictures below from review I left online it’s a lot to type on my phone I screen shot my comment. Visit 3/8/22

Dr. Chumpitaz of Deltona coast dental sent me a bill for services never rendered. Also he billed my insurance company for services not rendered. I called the office two days and they never got back to me. I need this to be resolved as soon as possible. The only work I had done was the initial visit where I received x-rays and an exam. That was all taken care of and I never went back to him. The bill said they performed periodontal scaling and gingival irrigation. I never had this done. Please negate this bill and tell them to return money given to my insurance company. My bill was 129.00. Humana plus was billed for 505.00. I would appreciate your prompt response. Thanks. Barry Koven, 2969 Greynolds St. Deltona Fl. 32738. [protected].

Hello, my name is Terry Johnson and I am seeking to get the refund I'm owed from Coast Dental. I went into Coast Dentals Lawrenceville Georgia office in February of 2021, I'm not sure of the exact date, with a toothache, they did a exam and the dentist told me I needed three teeth pulled. We scheduled an appointment for the extractions on February 8th. They told me that it would cost me $443.10 to have the teeth pulled and they would bill my dental insurance provider and refund me the difference. I paid them the $443.10, they did the procedure, I provided them with the dental insurance. I waited a couple weeks for my refund or a call from Coast Dental, I heard or got nothing. I called them and spoke with the office manager and she said it could take up to 90 days for the funds to go through the different channels before it can be released to me. I waited the 90 days and still nothing. I've called the office several times and it's always the same. All I want is the $348.48 that I'm owed. By the way, I forgot to mention that I called my dental insurance company and they told me that the only amount I should have paid was $94.62. Here we are on September 13, 2021 and I'm still waiting on my refund, it's been 7 months, can we please resolve this?

Beginning in December of 2020, I engaged Dr. Alfred Choi of Coast Dental in North Fort Myers to repair significant problems with my teeth. The first appointment involved Dr Choi looking at a severely decayed bottom tooth and wiggling the teeth around it. He proposed that we start that day and replace several teeth. He refused to give me a Proposed treatment plan as I declined service that day. I was waiting for an HMO plan from Humana to begin on January 1. The Office manager had already called Care Credit to have my credit line increased. I returned to the office on January 6, 2021 with my new Insurance card. I was informed at that time that full payment was expected at time of service and I would receive a refund from the insurance company. X-rays were taken and I received treatment plans for both upper and lower teeth. The following only refers to my upper teeth. That day I paid $1153.75 for Delux Partial Upper. Per HMO, the cost should have been $525. On February 11, 2021, I had 7 teeth pulled, Bone replacement graft and guided tissue regeneration, I paid $6, 293. for this procedure. the cost per HMO should have been $2, 018. All following procedures (implants) were paid for in full as they were not covered in the HMO. I have called the Office Manager and the Insurance company many times to rectify this problem. I maintain, that the Dentist, Dr. Alfred Choi owes me $4, 382 in overpayment for services. Finally, I am told by my Insurance Help Line that the $525 was to pay for a permanent partial. Aside from overcharging me initially, he intends to charge me again to replace this ill fitting temporary partial. I conclude, that Dr Choi and his office have committed theft by deception. In all, I am waiting for a refund of $4382 but expect a full refund to help cover the extra cost I will incur getting this job finished.

Paid for services at the Lake Miriam Square office in Lakeland Florida in November 2020. $1, 409.00
When I returned for the followup visit (to get cap put on)in December 2020, the dentist that I had seen had quit and not left the appropriate paperwork and had not ordered the cap.
A new dentist checked me and set up a followup visit
I returned in January 2021, and the cap was still not ready, the dentist that has seen me in December 2020 said said that I was not her patient and she would not work on me.
I went to a prior dentist and and an Endodontic specialist and they were horrified at the butcher job the original Coast dental dentist had preformed on me. they told me he has started a root cancel and left it unprotected and incomplete and a mess. It cost a lot but I had everything fixed properly.

I applied for a refund from Coast dental in February 2021. After many calls and emails, I was informed by the Lakeland office in May 2021, that the paperwork had been completed for the refund and sent to corporate for payment. I have called, faxed and emailed weekly since then and still have not received a refund.

Hello Coast Dental,
Good morning hope you're enjoying your day so far. I (Gregory Parker DOB 4/30/80), made an appointment Sunday May 23, 2021 Online with the Coast Dental for the clinic in Mableton GA.

Chief Complaint: I have an broken Tooth that needs service or pulled. I also want to complete the service I already paid ($700 Plus) to put in my fake tooth into my mouth

I spoke with the Mableton office a couple times, they needed update insurance information etc... Never once converse I had an outstanding balance, but please remember this statement. 5/26/21 I arrive at 11:49am and was directed to the manager counter, Dawn Polk communicated I have an outstanding balance, and before moving forward I would have to pay. I asked to just finish the service I already paid for, she then proceed to walk and speak with the Clinician and upon arriving back she stated "He's not going to do it because he won't paid, the doctor who started the service is no longer here". I'm a Manager in UC and you NEVER communicate to a patient, the doctor refused treatment do to not getting paid. I asked Dawn Polk (Senior Office Manager) to put it in writing of what she told me, then she refused to do so. Ms. Polk then lied to my face and stated she didn't say that, which that's an total insult. It was a young lady at the front office the entire time that heard everything. I'm not trying to get her into trouble, but after Dawn left to speak with the Clinician the FO lady looked at me and said I heard her as well. I have never been treated like this in my entire career. I'm sure she meant to say this Provider won't receive credit since the other Provider already started, but that has nothing to do with the patient. Dawn is setting an bad example in front of her staff members by communicating to patients their refusing treatment because the doctor won't get paid. I accept to take an lie detector test 100% regarding this entire situation.

Please excuse any grammar errors typing through my phone.

Greg Parker [protected]

I went to get my teeth cleaned on December 11, 2020. I paid $154 at checkout. After receiving my insurance statement, it appeared that they were paid twice for an item. This left an overpayment of $94.00. I was told I was correct, and they would refund my money in 4 to 6 weeks. I waited 5 weeks and called to check the status of my refund. Was told she would check on it on March 4, 2021. I called a week later and was told the same thing and she was sorry for the delay. I called repeatedly to no avail. It is now May 7, and I still have not received my refund.
All I want is for them to refund my $94.00.

my name is Cheryl ethier, I went to coast dental in Naples, fl in 2019 for a full set of dentures, the dentist at 5445 airport-pulling rd office billed my ins, united healthcare for the service. my insurance paid them for the work, after 3 months and about 9 visits the office and labs could never get the dentures right. then i had to move to lady lake, fl, still with no teeth. i still have this problem on my history, i can't get any dentures made because coast dental in Naples did not reimburse my insurance and they didnt remove anything from my history. i need my history cleared so i can have teeth made for me. please fix this issue. it is now 2021 and im trying to get teeth made at a coast dental in apopka, fl. please fix this issue.

I am disgusted at the services that we have received from coast orthodontics in brevard county Florida. My son had his braces adjusted 2 times all of 2020. This is negligent. This company is indifferent that I paid in full for these Braces and are neglecting care for my son. I want a refund do that he can go get the care we paid for and so that he does not suffer irreparable damage from the lack of dental care.

My daughter, Korri Barnes, has been a patient of Coast Dental in Sarasota and Bradenton, FL for 10 years and we have paid Coast Dental over $10, 000.00. Coast Dental - Sarasota Crossings on Fruitville Road - is the rudest, most unprofessional dental office in Florida. We have been trying to get her retainers remade for 6 months now. This is unacceptable. I called the first week in August 2020 to get an appt. The price agreed upon was $200. We had to wait 2 months for an appt. They called us in October, the day of the appt. to tell us they had to reschedule because the can not take impressions that late in the day. Now they set the appt time not us, yet it was for the wrong time. We had to wait 2 months to get another appt. We show up and they refuse to make the impressions until she has had her teeth cleaned. They cleaned her teeth and now had to wait 2 more months for an appt. Here to find out they made the appt for late in the day again so we can't get everything done today and will have to go back again. They are refusing to honor their agreed upon price. Now they want $600 instead of the agreed upon price of $200. I spoke with the orthodontics supervisor and she was extremely rude to me. We have been a loyal customer of Coast Dental for 10 years and this is how we are treated.

I am still trying to get my teeth fixed since January . It is usually a simple procedure but this bridge work has turned into a nightmare. My insurance and myself have paid in full but the work hasn't been completed. Biggest issue is that I have seen 2 different doctors and one doesn't like what the other started and now they want to charge more money . I feel that they have overcharged and are not a company that will do the right thing. They have referred me to another dental facility for a consult that they started . This shows that they have no confidence in what they did and wanted a second opinion. The problem with that was they did not want to pay and wanted me to pay out of pocket.