Coinbase Wallet
Reviews and Complaints

Was using Coinbase wallet because I also had a Coinbase account, everything was going fine until it randomly logged me out and requested recovery from security phrase on October 5th, upon entering my security phrase now seems as wallet created a whole new wallet and all my assets were not showing! Contacted Coinbase but got a bunch of copy and pasted emails and no help at all. Funny how a company that big doesn’t even have a phone number! I have 9 assets in wallet valued at over 200,000 where now I have an attorney fighting for my assets.

This wallet allows you to create it without protecting yourself, kinda like buying a car with the option of adding breaks at a later date, after much research after loosing access to my wallet do too a glitch in the system, so since March I was using Coinbase wallet as mentioned above, I wanted to invest in some meme tokens. So I downloaded the app, went through the set up, at one point it gives you the option of backing up, writing down security phrase or skip it (they forget to tell you there wallet is unreliable and might log you out for no reason) well I set up my pin, two step authentication (not 100% sure was in wallet or app) so I thought I was safe. Backed up wallet on my cell and went on with my life, well on October 5th it all changed after being logged out (this is a wallet that Coinbase says we have control, but I guess it’s ok to get logged out with requesting to be logged out) and not being able to use pin to log back in. I went through the recovery process, using the back up data, requested I input PIN number again to protect wallet, and took me to a create username screen where I tried inputting my username and was already taken, so I inputted a new one thinking was part of recovery process. Once in wallet only thing showing was a transaction from March but rest of my assets where not there, at that point I contacted Coinbase support (can only contact via email) and kept getting same copy and paste replies with instructions on how to recover wallet, well my issue is looks like the security phrase split my wallet. Filed a complaint with coinbase and yet again no help and just copy and past replies based on the time of replies seems as there support team is based in the Middle East somewhere as all messages came in at early hours of day while we are still sleeping. So they are no help at all and seem not to care that their app logged thousands of people out and hundreds are going through same exact thing as me.

Now why can’t this wallet be more like meta mask when setting up? Why are we allowed to skip seeing or backing up wallet? Why when backing up and recovering from back up wallet glitch’s and creates a new wallet? After all this happen I moved all my remaining assets out of Coinbase App (not wallet as I still don’t have access) and created a metamask wallet to store my crypto so I’m not risking on losing more with coinbase, when creating their wallet it requires you to write down security phrase cause you will need to enter it in next step in order to activate your wallet. Yet when creating a Coinbase wallet gives you the option to skip and do it later but yet allows you to deposit and transfer assets in to it. Be careful people seems fishy to me how all this works, as it’s so important but yet you can opt to do it later, same thing as buying a car with the option of adding breaks at a later date but yet be allowed to drive it home.

I’d give it 0 stars if I could, do your research when opting for a wallet, I thought I was safe as I backed it up, created pin, and connected it to Coinbase but yet can’t seem to get help and my assets are just sitting there! Just not acceptable on developers behalf of creating something where thousands of new investors learn the hard way based on issues with the app. Developers should think about updating it to protect consumer instead of hurting consumers!