Checked my credit twice same day (two hard inquiries) denied first application b/c of obvious fraud, then opened a second fraudulent account in my name. Two hard inquiries and an open fraudulent account and the want me to wait 90 days for them to investigate? Hold time for fraud team is a minimum of 45 minutes and they answer and hang up twice in a row.
Desired outcome: Remove fraudulent account and both inquiries, and prosecute the fraudsters immediately. It should not be my fault that they didn't vet their pos applicants properly and should not cost me time/money to receive lousy customer service