Menu
For Business Write a review File a complaint
Costa Coffee

Costa Coffee review: Car park

T
Author of the review
12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,
Being a very loyal and regulat Costa client I'm afraid to report that I have been scammed by a car park outside Costa in Basingstoke St Michael's retail park. One assumes these out-of-town car parks have a standard time limit of 2 hours, and it appears this site does - except for the bit right next to the shop, which, as it turns, not indicated on the entrance, is 30 minutes. This is not made obvious when you park there, not was any warning given by any member of staff or at least a warning on the door would have been nice. I'd never been there before as I am new to working in Basingstoke. I was shocked to get a parking notice through as it turns out the area next to the shop does indeed have a different time limit to the rest of the slots in the same retail park. I asked colleagues at work and they confirmed it is notorious among locals, not just the 30 minute scam, but apparently when it was being built it was going to be a toddlers' play area but the company pulled out of the idea, so it turns out the locals are angry on two fronts.
As for me, I vote with my feet. I don't want to, but I have no option now but to 'fine' Costa ten times the amount of my own fine: 40 times 10 comes to £400 pounds, which for me is about 3 months of visits being a solid customer. I was going to start coming back in the autumn after your fine has been "paid" but the danger for companies like Costa who authorise these abusive practices is that those who vote with their feet start to get a taste for the rival companies. I always preferred Costa but I'm getting used to the taste of Caffe Nero now. I don't want to take my custom away from Costa but I need to recoup my money somehow. Costa should do the honourable thing - change the car park by the shop into a disabled-only area; that would make sense, and clearly mark it so, and if not, then a sign should be put up *on the entrance* to this area to make it obvious.

Desired outcome: 1) Change the car park signage, better - turn it into a disabled car park area - best - refund me £40 in costa vouchers so I can return immedaitely.

0 comments
Add a comment

More Costa Coffee reviews & complaints

Costa Coffee - accused of theft
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - service / staff 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - service and hygiene 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - uncleanliness & bad attitude staff
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Costa Coffee - extra charges
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Costa Coffee Contacts

  2. Costa Coffee phone numbers
    +44 333 003 5883
    +44 333 003 5883
    Click up if you have successfully reached Costa Coffee by calling +44 333 003 5883 phone number 108 108 users reported that they have successfully reached Costa Coffee by calling +44 333 003 5883 phone number Click down if you have unsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number 218 218 users reported that they have UNsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number
    Customer Service
  3. Costa Coffee emails
  4. Costa Coffee address
    Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, LU55YG, United Kingdom
  5. Costa Coffee social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Costa Coffee contacts