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Hi, I'm wanting to complain about Costa Coffee in Starbeck, Harrogate. Unfortunately everywhere has staffing issues in the service industry. As the store manager of KFC less then 100m away from this store and as a regular visitor I have witnessed and understand the difficult position this store is currently in. However Yesterday Wednesday 26th January I arrived at the store at 8.15am at what was previously advertised as it's opening time to find the time was now advertised as 8.30am. This wasn't a problem as when having staffing issues I can understand this happens. I returned at 8.50am to find the store still wasn't open so I left and ordered delivery from Starbucks at a much greater cost to myself as I wasn't willing to guess when I may be able to purchase coffee. This has happened regularly over the last week now.
The level of customer service has gone completely down hill as well as the food safety and general health and safety aspects of the business.
The new guy working there must be the owner as he walks around like he owns the place,
He is working with his coat on... Uniform Standards?
He has his own coffee on the till... Food Safety
He has a chair at the till... How about clean the dirty shop?
Is rude to customers... The very few you have left.
He is ignorant and doesn't listen effectively.
The bin was overflowing, the tables and chairs are everywhere including blocking the path to the front door, all the tables are dirty and the POS is sat on the floor.
I don't require any recompense for this, I just feel as a company you need to speak to the francize about the level of standards that should be maintained as a brand.
A lady shook her head when speaking to her friend and he asked her "what you shaking your head at" I think its obvious really at this point.
Desired outcome: Fix the shop
Absolutely agree with the above. I go regularly too. And I appreciate the difficult issues that the store is having. And am keen for the place to stay open as it is a god send to the community. HOWEVER, lately standards are so terrible it actually feels squalid. The staff talk about teh days takings in front of customers.
The guy has a terrible attitude and dreadful standards. The new temp manager who is female has poor standards. You have had great members of staff in the past - who kept an incredibly clean, efficient place. But they keep leaving which suggests that they are not being treated particularly well?
Something needs to be done as this place is damaging the brand. I called the store to see if they were open.
The new guy answered 'hello' I said is that Costa Starbeck 'yes who is this?' he said.
WHAT? I'm not telling you who I am. I want you to answer in a way that reassures me I have called a costa and not your house.
This store has serious problems .