On Sept. 18, 2022, I ordered a pair of Cosylands Trendy Punk High Heel Sandals (black, size 7) from "Cosylands". The order # is CL49062. I received the shoes around Oct. 4, 2022 (USPS Tracking #[protected] 7421 99). I ordered a size 7 and I received a size 8. The shoes are too big. On Oct. 23, 2022, I emailed Cosylands letting them know that they sent me the wrong size shoe and I would like to return the shoes for a 100% refund.
Here's their response...
Cosylands
To: [protected]@yahoo.com
Tue, Oct 25 at 11:02 PM
Dear Catrice,
We're so sorry that you're not satisfied with the items.
If you return/exchange you will bear the shipping fee.
Will it be possible to give it to others as a gift?
Or how about a big coupon for your next payment as a way to make up for this?
Look forward to your positive reply.
Best Regards,
My response was...
Catrice Green
To: Cosylands
Wed, Oct 26 at 12:28 AM
Cosylands sent me the wrong size shoe; therefore, Cosylands should be paying for the return. I’m not giving these shoes to anyone as a gift and I don’t want a coupon. Please forward me specific details as to where and how I need to return these shoes. Since you refuse to pay for the return shipment, I’ll absolutely pay for the return, please send me a full refund to the card in which I paid for the shoes. This is horrible customer service and I will NEVER order another item from Cosylands; and, I’ll be sure to right a review reflecting my experience.
Please send me return instructions asap.
Cosylands response...
On Wednesday, October 26, 2022, 10:10 PM,
Cosylands wrote:
Dear Catrice,
We feel sorry for the inconvenience caused.
If you return you will bear the expensive shipping fee, and the shipping fee may be over 35USD.
Is it possible to keep the items? And we will refund 15% to you. Hope you like it.
Thank you.
Best Regards,
My response...
Catrice Green
To: Cosylands
Thu, Oct 27 at 12:10 PM
No, thank you. I’m not keeping the shoes. Please forward me the address in which I need to return these shoes. I would like a 100% refund. Y’all have the audacity to send me the wrong size shoe and don’t want to refund my money.
I am shocked and appalled.
Please send me the return address. Thank you.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Sun, Oct 30 at 11:08 PM
Dear Catrice,
We are sorry for the trouble. Is it possible to make a compensation of 20% to you and you keep this item?
Thank you so much for your kind understanding and support.
My response...
Catrice Green
To: Cosylands
Mon, Oct 31 at 12:30 AM
Dear Cosylands,
No, thank you. I’d like to return the shoes for a full refund. Please provide me with an address to return them to.
Thank you,
Catrice Green
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Mon, Oct 31 at 10:08 PM
Dear Catrice,
The shipping fee may come to 35USD, so we suggest you keep it and we can offer you a partial refund, please advise.
My response...
Catrice Green
To: Cosylands
Tue, Nov 1 at 10:32 PM
Your company sent me the wrong size shoe and there’s nothing I can do with those shoes. Why should I have to settle for a product I will throw away and a partial refund? I paid $34.98 for the shoes; plus, $1.77 (taxes) and $9.00 for you to ship me a wrong size shoe. Please refund me the full amount. I’ll find somewhere to ship the shoes back to you for $9.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Wed, Nov 2 at 10:13 PM
Dear Catrice,
We sincerely apologize to you for your dissatisfaction with our goods.
In order to make up for your loss, we are willing to give you a 30% refund，and hope you can keep the items.
We will try our best to provide the best service and improve the quality of the items.
At the same time, we need to reduce the company's losses.
Your feedback has given us the best help.
We hope to get your understanding and support.
Best Regards,
My response...
Catrice Green
To: Cosylands
Wed, Nov 2 at 11:54 PM
Please tell me how this makes sense. I purchase a pair of shoes from Cosysland and pay about $45 including taxes and shipping; and, you want me to accept $10. Mind you…. the only reason why we’re having this dispute is because Cosysland sent me the wrong size shoes. By the way, I had to go out and purchase another pair of shoes to wear to the event I bought the shoes for. I need to cut my losses.
Please send me a full refund.
Thank you.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Thu, Nov 3 at 11:12 PM
Dear Catrice,
30% refund at most we can offer.
My response...
Catrice Green
To: Cosylands
Fri, Nov 4 at 12:02 AM
I want Cosylands to know that I am extremely dissatisfied and disappointed. This is terrible customer service. I will not be ordering from this company ever again and I’ll be writing a review reflecting my experience.
Catrice Green
Cosylands response...
Cosylands
To:
[protected]@yahoo.com
Fri, Nov 4 at 10:18 PM
Dear Catrice,
We feel so sorry for the inconvenience caused to you.
We also paid a lot of money to send the package to you, however, you don't like the items and choose to send back, if you insist on returning, you will bear the shipping.
The returning delivery charges too expensive and it takes a long time. So why not keep them or give them to friends and we can offer you some discount or partial refund for your next purchase. Please advise.
Thanks for your kind understanding.
My response...
Catrice Green
To: Cosylands
Sun, Nov 6 at 11:20 AM
First of all, I do like the shoes. You guys sent me the wrong size. That’s the whole problem. This issue is 100% Cosylands fault. Why should I bear any loss? I ordered a size 7 and you sent a size 8. If Cosylands had sent the correct size shoes, we wouldn’t be having this conversation. I’ll tell you what….. how about you send me the the correct size shoes? Please and thank you.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Mon, Nov 7 at 9:07 PM
Dear Catrice,
30% refund at most we can offer.
My response...
Catrice Green
To: Cosylands
Mon, Nov 7 at 11:38 PM
I don’t want a 30% refund. I want a 100% refund or size 7 shoes.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Tue, Nov 8 at 9:47 PM
Dear Catrice,
30% refund at most we can offer.
My response...
Catrice Green
To: Cosylands
Sun, Nov 13 at 2:51 PM
I demand that you send me a return label or your US address for me to return these shoes. I also demand a 100% refund.
Thank you.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Mon, Nov 14 at 9:46 PM
Dear customer,
Sorry that we are moving the return address, we now do not have the return address.
Please consider the compensation.
My response...
Catrice Green
To: Cosylands
Mon, Nov 14 at 10:18 PM
Unacceptable!
Catrice Green
To: Cosylands
Mon, Nov 14 at 10:19 PM
For the second time…. I demand that you send me a return label or your US address for me to return these shoes. I also demand a 100% refund.
Thank you.
Cosylands response...
Cosylands
To: [protected]@yahoo.com
Tue, Nov 15 at 8:38 PM
Dear customer,
We totally understand your feeling.
But sorry for the issue, we could provide most 30%.
We are sorry for the issue.
My response...
Catrice Green
To: Cosylands
Tue, Nov 15 at 8:50 PM
Sorry but I will not agree to a 30% refund.
Basically, they are refusing to send me a full refund.
Since they sent me the wrong size shoe and I had to purchase another pair of shoes to wear to the event in which I bought those shoes for... My desired outcome is for Cosylands to refund me 100% for the cost of the shoes, including taxes and shipping.
Desired outcome: My desired outcome is for Cosylands to refund me 100% for the cost of the shoes, including taxes and shipping fees, totaling $40.50.
