CrowdProwl review: 'unauthorised' charge to card

Yesterday I noticed a charge to my card.

The amount was €129.50. I didn't recognise the company name VTSup.com nor the parent company Verotel Merchant Services B.V.. I immediately called my bank, explained the story and I then requested they block my card.

I decided to do some research, complaints boards, scam websites, I checked out their own companies websites, the Dutch chamber of commerce website, LinkedIn, Facebook, online telephone books etc. Once I found the number of the company, I called the number, the lady was very polite, very understanding and explained to me exactly what this charge was for. It was for a service I've been using for the past five months. VTSup.com is apparently the new IPSP for that company and this instance was the first time they facilitated the transaction, hence why I didn't recognise it before.

My conclusion is that in this instance, this was not a scam, but instead however, a lack of communication between these two companies, and relaying this information to me the end user.

Moving forward, to save the likes of me a morning of frustration and a mild aneurysm. I would suggest that VTSup.com/Verotel ensure that if/when they take on a new client, that both parties ensure that this information is relayed to the end user to avoid such allegations of fraud/scamming/phishing etc.

I hope my writing this helps to keep any future reader calm, and not jumping to immediate conclusions in thinking this company may be scamming you. It's likely they're the new IPSP for a company's services/products you already do business with.

Regards,

Alan