CarTrawler
reviews and complaints

I received an email from dollar rental company stating that Cartrawler handles

billing issues for their company and Uber rental car services; stating they cant issue me a refund for my reservation (which I kept on Sat March 2nd at 8:30 am) they (the car rental company) wanted to over charge me past my receipt statement amount. I decided not to book a car for the 7 days I paid for in advance as a reservation. Now non of these companies want to issue me a refund for my reservation/ not even half the money I paid for the car and the days- nothing was put back into my account. Uber redirected me back to dollar car rental; now this morning dollar car rental sent me to Cartrawler- which does not exist in the real world: due to no email, no contact, no chat app works for this company! I got cheated out of a car and my money this week!

The 04/11/2023 I hired a car for two weeks.I paid through PayPal. When I get to the Company Green motion at the airport, I had to leave some money stuck as a fee to get the car. The Company did not accept a debit card just a credit card. As I did not have a credit card I could not hire the car. I wanted to cancel the rental but the Company did not cancel it and charged me the whole amount of the two weeks of booked. They could have charged me just a small penaly.

I am sharing this in hopes that other consumers will read it BEFORE not doing business with these scammers.

I booked a car to which I paid a premium insurance, only to find out that the rental company will still secure a $2,250 deposit on my credit card and they will use the ENTIRE amount if the car gets any scratches or dents. When I asked them to cancel the useless policy they said it needed to be cancelled more than 24 hours prior to the rental period, ignoring that I booked the rental only 2 h in advance. I wasn't informed of none of the important facts - that they need 2,250$ security deposit and that I can't cancel the policy if I don't needed it.

I will NEVER do business again with these scammers!

DK785870140 was booking number I have sent a complaint to online chat before this was the booking number. The driver did not wait at the airport. There was a delay in our luggage coming out. I spoke to one of the other drivers he said he left. I have complained before they have not refunded me my money this service is appalling and I have complained to Emirates

I have complained on their on line chat and haven’t heard or received a refund

Reservation: ES78998550.

We were met with a closed Thifty office 23 October. Thifty knew about a delay, working with Norwegian Air Shuttle. They got a message. Instead of arrival 23.55 we arrived 01.15. We had to take a taxi to the nearest hotel for the night. Taxa waiting. No free rooms. Next hotel. Okay. Next day back to the airport and the Thifty office to pick up the reserved car.

First of all we had a lot of trouble standing in the middle of the night trying to reach Competa as our destination. So we needed a car. We have paid taxi twice, hotel and a day more for rental. And lost time.

Hello.

I booked and paid $465. for a car rental on-line using my debit visa card. It was accepted with no problem. When I got to Edmonton airport I learned that without a credit card I could not rent the car. We were stranded in Edmonton airport with no vehicle. I have tried since August 31st to contact you for a refund but I have not received any response. The 'help chat' does not work. We want our money back as we did not pick up the car because we couldn't.

Barbara Lott

Booking number: CA101250630

we rented a car in brazil through Rental24H and paid in advance in full. on arrival to pick up the car the vehicle we booked wasnt available and we were downgraded and promised a refund for the difference. The local rental company Foco then proceeded to charge us in full again. we were extremely tired from the journey and had appointments so needed to go after spending two hours trying to get a vehicle at all. Foco said the Rental24H would refund us the money they had taken. when we gave the car back (a day early) they again took ages and said they would refund the difference in the downgrade to one of our party's brazilian account which never happened and that they werent responsible for the double charging. we tried to contact Rental 24H several times to no avail so zero help and support and no refund. This company is the worst, never use them

Booked a car from car rental company "Surprice" to be picked up at Milan Malpensa airport for 284,49 euro charged by Cartrawler from my credit card. Surprice was not able to process my credit card, so no rental car was delivered. Cartrawler refuses to pay back my money "because there are abbreviations in the name on my credit card". Upon pick-up, I showed all required documents including ID, driver's license and credit card, and it was 100% clear that the credit card was mine and corresponded to the one used for the payment to Cartrawler. What a scam!

BOOKING ID. ES777861460

A taxi was booked from Alicante airport to Benidorm (booking details attached) our flight was delayed by 4 hours so our driver had left and we had pay for an alternative. I could not contact Cartrawler as the access code sent did not work. I called Cartrawler and could not speak to anyone as they directed me to the website (the call cost £3.20 screen shot attached) As I booked through Ryanair I assumed the driver would know the flight delay. I attach screenshots & details - I would like a refund of the unused taxi fare due to the flight delay - I attach copy of the gate we had to pay for an alternative taxi.

Date. 17th August

Flight Booking ref QGCSPJ

Flight number FR9185

Booked via EasyJet. They hid a requirement for an international license in the fine print for picking up a rental car in Italy and wouldn't issue a refund when the vendor would not release the vehicle. For context, both my wife and I used to live in Europe and go there at least once a year. We rent cars every year in Europe. We rented a car in Sardinia 2 years ago. We rented a car in this instance, one desk over from where our car rental with car trawler was supposed to be picked up, with no problem and only our US license.

Hi how are you I reservation the for 6 day and me when I am arriving late they said the car it’s cancel I told them they should any body call or send email for because me I am not told them to cancel the reservation and after I call the company they said the money not refunded i told the now only you take money and doesn’t not do any thing ,, I swear that not good and I want my money returned

My reservation number for car PL779414860

We hired the car through easyJet, only to find out that the rental was managed by ETrawler UK Limited in Barcelona. During our attempt to resolve the issue, the company's customer service was extremely rude, and they cited their policy that denies a car or a refund if the customer is late for car collection. As a result, we were left without the reserved vehicle and without a refund. Consequently, we were forced to pay an additional €500 to Alamo Car Hire for a significantly smaller and less powerful car, which could not accommodate our luggage adequately.

This situation has caused extreme stress to both myself and my partner, particularly because my partner suffers from anxiety. Given the significant distress and inconvenience caused, we are now seriously considering taking legal action to address this matter.

During our attempt to clarify the situation with ETrawler UK Limited Barcelona, we asked a straightforward question: Are they stating that they will not refund us or provide the vehicle we had booked and reserved? However, the lady we spoke to refused to give a direct "Yes" or "No" answer and merely reiterated their policy without addressing our specific concerns.

We firmly believe that, as customers, we have the right to a refund or the vehicle we reserved, despite the delay in collection.

We find it unacceptable to pay for goods and services that were not provided to us. Consequently, we are seeking the help and assistance of the legal team to address this matter promptly and ensure compliance with applicable regulations.

Regards,

Richard Kidger