Zipcar
Reviews and Complaints

As someone who has used Zipcar for various trips, I have had mixed experiences with the service. While the concept of car sharing is convenient, the execution by Zipcar has been inconsistent. On one hand, the flexibility of renting cars by the hour or day is great for short trips. However, there have been instances where reservations were unexpectedly canceled without proper notice, leading to inconvenience and frustration. Customer service, especially in resolving issues promptly, has been lacking. It's essential to carefully consider your needs and the potential risks before relying solely on Zipcar for your transportation needs.

Zipcar itself is actually not to bad to rent a car from on demand from my experience. The most major plus about them is the fuel card they provide in every vehicle. Although it does have some areas it could improve, such as there is no grace period for being late returning a vehicle. It could be less than 5 mins late and they still will terminate your membership for it, if it happens 3 times or more. They will also charge you more than what they claim they will in fees and not provide any additional information on why it’s extra. They purposely will “reserve” the cars themselves randomly so you have to return the vehicle instead of being able to extend your trip. There rates are extremely exaggerated on weekends and claim it’s due to demand for cars but very car will be available when they say this.

I recently had an experience with Zipcar that left me feeling quite frustrated. I received a penalty charge notice and decided to challenge it by requesting a transfer of liability. However, even though liability was transferred, Zipcar still went ahead and paid the PCN, taking the money out of my account. I was quite surprised by this, as I had sent them a copy of the letter confirming the transfer from the council.

To make matters worse, every time I contacted the department that deals with PCNs (which can only be done via email), I received the same copy and paste response saying that the council had refused to transfer liability. I tried calling Zipcar twice to speak to someone about this, but no one ever called me back.

What really bothers me about this situation is that I have been a loyal customer of Zipcar for nearly 10 years, ever since they launched in London. I have spent thousands of pounds with them over the years, and yet they seem to be treating me with very little respect or consideration.

Overall, I am quite disappointed with the way Zipcar has handled this situation. I feel like they should have been more responsive to my concerns and more willing to work with me to resolve the issue. Instead, they have left me feeling frustrated and disheartened, and I am not sure if I will continue to use their services in the future.

Zipcar used to be a great company, but now it's just terrible. The service is absolutely awful, the software doesn't work, and the tech support is only available by email. If you have a technical issue, you won't hear back from anyone for weeks. It's really frustrating.

Recently, we had an incident in one of the cars. We scraped some paint, and I thought it would be the right thing to do to report it. But when I did, Zipcar suspended our membership! They said we had to file an incident report, but the incident report system is broken. I was told they would submit a tech support request, but after a week, all I got was an email saying they were aware of the issue. They didn't offer any help in submitting the report.

To make matters worse, the incident could take up to two months to resolve, but I can't even submit the report because the website is broken. And to top it all off, all of my family members have been removed from my account. It's a really desperate situation, and I don't know what to do.

Overall, I would not recommend Zipcar to anyone. The service is terrible, the software doesn't work, and the tech support is nonexistent. It's just not worth the hassle.

Zipcar used to be a great company, but now it's just terrible. The service is absolutely horrible, the software doesn't work, and the tech support is only available by email. If you have a technical issue, you'll be waiting for weeks before anyone gets back to you. It's really frustrating.

Recently, we had an incident in one of the cars. We scraped some paint, and I thought it would be the right thing to do to report it. But when we did, Zipcar suspended our membership! We were shocked. They told us we had to file an incident report, but the system was broken. They said they would submit a tech support request, but after a week, all we got was an email saying they were aware of the issue. They didn't offer any help in submitting the report.

Now, we're stuck waiting for the incident to be resolved, which could take up to two months. But we can't even submit the report because the website is broken! To make matters worse, all of our family members have been removed from our account. We're really desperate for help, but there doesn't seem to be any in sight.

It's really disappointing to see how far Zipcar has fallen. They used to be a great company, but now they're just a mess. The service is terrible, the software doesn't work, and the tech support is non-existent. It's really frustrating to deal with, and I wouldn't recommend using Zipcar to anyone.

I have been a loyal customer of Zipcar for years, but my recent experiences have left me extremely disappointed. The customer service is the worst I have ever experienced, and the cars are not maintained properly. I would give this company zero stars if I could.

Before the Covid-19 pandemic, the cars were already dirty both inside and out. However, during the pandemic, I was assured that the cars would be cleaned and sanitized after every use. Unfortunately, this was not the case. On June 1st, my husband and I went to pick up a car that was not only filthy but also filled with garbage from the previous driver. In addition, every single light on the dashboard was lit up, indicating issues with the brakes, steering, and low tire pressure. This is unacceptable, especially during a pandemic when cleanliness and sanitation are crucial.

After waiting for 30 minutes, we finally reached a customer representative, but we were disconnected without receiving a call back. This is not the kind of service I expect from a company that I have been loyal to for years. I would rather pay a little more and know that I am getting a well-maintained, clean, and sanitized car.

In conclusion, I will not be renting from Zipcar again. The lack of customer service and maintenance of their cars is unacceptable. I hope that they will take steps to improve their service and ensure that their cars are properly maintained and cleaned.

I just had an experience with Zipcar that was beyond terrible. I can't even believe what happened. I rented a Volkswagen Jetta that was in terrible condition. The upholstery was ripped and there was dog hair all over the car. I could have dealt with the dirtiness, but the car died twice and I couldn't get it to start again. I had to find someone to jump start the car myself because the Zipcar representatives were completely uninterested in helping me. I called them five times and got nowhere. Each time I called, I was met with belligerent, rude, sassy, and downright nasty representatives. On the fifth call, I asked for member services so I could cancel my account. I was put on hold for five minutes and when the same rude person got back on the phone, I was told that no one could help me in member services. I was so frustrated that I canceled my account right then and there. I strongly advise anyone thinking of using Zipcar to stay away. If you rent a car from them, you might end up with a broken down car and no help, just like I did.

I recently had an experience with Zipcar Inc (zipcar.com) that left me feeling frustrated and disappointed. In February of 2019, I was driving one of their cars on the freeway when a truck kicked up some gravel and cracked the windshield. I reported the incident to Zipcar's insurance company, Sedgwick Claims, and they sent me a bill for $445, which was under the deductible. I paid the bill, but then Zipcar also deducted the same amount from my credit card. This meant that I had paid twice for the same accident.

I tried to contact Zipcar's customer support nine times over the course of five months to report the double-charge, but I was promised that someone would reach out to me to resolve the issue and that never happened. Eventually, I decided to file a lawsuit against Zipcar. The Boston municipal court ruled in my favor, given all the evidence, and ordered Zipcar to pay the full amount plus my legal fees.

However, after two more months and two court visits, Zipcar still had not shown up as the defendant and had failed to pay me back in full. This was extremely frustrating, and the suit continues. We expect to send the sheriff over to their office at some point.

Overall, I would not recommend doing business with Zipcar. They do not seem to care about their customers, and they have shown that they do not respect court rulings or the law. It is important to be aware of these issues before deciding to use their services.

Zipcar let me down big time. I recently had a rental with them in August 2021, and it turns out that I had a traffic offence that I was not notified about. Fast forward to August 2022, and I received a letter from a debt collector agency stating that I had an outstanding debt of around ?300. I was shocked and confused, as I had no idea what this was for. It turns out that Zipcar failed to notify me about the penalty ticket, and as a result, it was not paid on time and ended up with debt collectors. I was furious that I had to pay for an offence that I was not even aware of.

To make matters worse, Zipcar's support was absolutely terrible. It took them ages to connect me to the relevant team, even though I had a hard deadline with the collectors. The violations team showed no interest in my situation, even though it was clearly caused by a flaw in their notification procedure. It took us several email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for.

I have been a loyal Zipcar customer for nearly 4 years, using them frequently and recommending them to my friends and family. However, this experience has left a bad taste in my mouth. They effectively robbed me of ?300 and put me through a humiliating experience of having to pay the collectors' debt. What's worse is that they did not even admit any flaws from their side and showed no respect or compassion.

As a result, I have decided to close my account and warn as many existing users as possible about the risks they are exposed to when using Zipcar. I am happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request.

Me and my wife decided to go to Hawaii for our anniversary on 08-04-17. We were looking for a car rental service that would allow us to rent a car by the hour instead of by the day, and that's when we stumbled upon Zipcar. We thought it would be perfect for our detailed itinerary that we had planned for 8 months before our trip. So, I went to their website, paid the registration fee, and annual fee, and became a proud Zipcar member with all the benefits!

We reserved a car for 08-09-17, and arrived a day early to the pick-up spot with another couple, just to make sure we had no problems the next day when we would be exploring the island of Oahu. However, when we arrived onsite, we were horrified to see that the car that was reserved for us had been in a wreck and was very dirty. The front passenger bumper was damaged, and part of it was in the back seat. It was a horrible sight!

I immediately called Zipcar's support team, and after explaining the issue to them, they said, "sir, you can take the car as is or I can refund your rental fee." I was not sure if it was safe to drive, but those were the only two options they had. I asked to speak to a manager, and when one finally picked up the transferred call, I explained the situation to her. I told her that we were on our anniversary and all our plans that were made could not be changed because of reservations and other details. I asked if there was anything they could do.

She replied, "I am sorry sir, but we do not have any more cars available, but you are welcome to take the car as is or I can return your rental fee." I was not satisfied with either option, and I asked her to cancel my membership and refund my money. Before she hung up, I asked her if it was normal for them to have cars in such poor condition. She said that they do not inspect the cars when they are returned, and their maintenance personnel do not come around until every 2 weeks or longer. So, they do not know what condition a vehicle may be in unless the driver reports it.

Overall, I was extremely disappointed with Zipcar's service. It was not what I expected, and it ruined our anniversary plans. I would not recommend this service to anyone.

I recently had an experience with Zipcar that left me feeling frustrated and stranded. I rented a Zipcar in Portland to take a trip to an Oregon recreational area, which was about 25 miles away. However, upon arriving at my destination, I realized that the security device to unlock and start the car required internet, which was not available in the area. I tried using my Zipcard, but it didn't work either. I was worried that I might be stuck there, so I found someone with a phone and called Zipcar for assistance.

The Zipcar agent had me try a few things, but none of them worked. I had already attempted these, but the agent didn't seem to listen. After being transferred to the "correct" department, I stayed on the phone for another 20 minutes. The Zipcar woman told me that I would receive a call in 30 minutes, but I didn't hear anything. I called back to find out what was going on, and the woman told me that they would need to arrange a tow to take me to the nearest town where I could start the car. They said they would call me when someone was on their way, but I didn't hear anything for a while.

I called back again to inform them that the recreation area would be closing soon, and they said they would tell them about it. After waiting for about three hours, someone finally called me and asked me when the recreational area opened the following day. I told them the hours, but they said they wouldn't be able to get a truck to the location before the place was locked for the night. I was miles away from the nearest city, and there were no Uber or cabs available. I asked Zipcar what I should do, but they told me they wouldn't be able to arrange a ride for me to get home. They said they would reimburse me if I could find someone to drive me out of there, but otherwise, it wasn't their responsibility.

I called Zipcar a few times over the next two days to get answers, but I received inconsistent responses from different customer service representatives. One day, they told me that the issue with their vehicle wasn't my fault and not to worry. However, the next day, they charged me for a tow and for not returning the car on time, even though they had taken my money. They claimed it was still under review, and I would receive an email with their determination, but I wouldn't be permitted to discuss it with them.

I have continuously been put on extended holds, heard them evade all of my concerns, and not make any effort to resolve the issue. I have blocked my account to prevent any further charges from them. I wouldn't advise using this or any service like this without reading reviews and finding out the experiences of someone who has. If you read other Zipcar reviews, you will find that they have used similar questionable methods with other members.

I've been using Zipcar for over 6 years now and I gotta say, I was really impressed with their idea and vision when I first learned about them in grad school. I signed up for their membership right away and have been using their services ever since. I've had a lot of conversations with them over the years, from unlocking the car to not having a car when I already had a reservation. But I never lost hope in the company and its idea. I kept on promoting it among my friends and family. I work for a product-based company myself and I understand that any product takes time to get to where it can work seamlessly.

But my last experience with Zipcar was the worst and it encouraged me to write a fair review about the company's customer care services. I rented a Volkswagen Golf from Mutual Street, Toronto from 1 am until 3 am. But I had to come back earlier as my roommate was in a medical emergency situation. Hence I came back around 2:40 am and was surprised to see the parking spot was not empty. I was in a very panicked state (as my friend was in a life-threatening emergency and needed me to help) but I had to wait on the street for the parking spot to become available.

Finally, at 2:55ish am, I gave a call to Zipcar customer care. The representative didn't know where to direct me to park the car and my friend was waiting for me to help him. Finally, the rep guided me to park the car right across the street. Which I did and locked the car and left. I wasted 30 mins to do all this. I asked the rep 10 times if it was okay to leave the car there and she said yes 10 times. Later in March, I had to end my membership due to this bad experience.

Later after one and a half months on the 5th of May, I saw my credit card was charged with 76.65 CAD for a Zipcar violation. I was so disappointed that I had to call customer care. After several calls and 2-3 hours of talking, the customer rep named "Holly" agreed to charge me 42.75 CAD and waive 33.90 CAD. But at that time, it was not about money for me, it was about ethics, truthfulness, and being a genuine company.

Until today, I have talked to several reps from Zipcar and their managers too, more than 7 hours of conversation collectively. But they seem to have no interest in returning my money or realizing their mistake. I requested them to hear the recording from 16th May 2023 and also forward it to me but they never did that.

They not only breached my privacy by holding my CC information until May 2023, when I had already deactivated the membership in March 2023, but they also charged me 76.65 CAD for parking the car in the wrong parking lot, which their representative asked me to do (I was not responsible for the car after 3 am until the time I had reserved it for). Thirdly, I got late to take my friend to the emergency by 30 mins because I was searching for alternative parking with the rep on the phone, which could have been a life-threatening situation for him.

I am still fighting for this, but no help yet.

It is a customer's right to get the recording of the conversation that they have with a customer care rep. But Zipcar has not even provided the recording of the conversation. The truth is in the recording.

Hopefully, this review can help you in making the right choice. It's not just because of this incident I'd give 2 stars, it's because of all the incidents that collectively happened since 2017. There are far better companies that will give you better service and great customer satisfaction than Zipcar.

Customer care is a true fiasco, they do not understand the genuine of your case and they keep on repeating the same thing again and again until the customer gives up. 1 star is for their easy app or else I would have given no stars to them.

P.S. - as a matter of fact, YOU CAN FIND AN ENTERPRISE FOR THE WHOLE DAY AT A CHEAPER RATE THAN BOOKING A ZIP CAR FOR 4 HOURS.

I had a really bad experience with Zipcar Inc. Their customer service is the worst I've ever encountered. I've been using their service because it's the only option available for renting a car at my college, but I'm done with them now. The customer service representatives were very rude and unhelpful. It was a frustrating experience trying to get any assistance from them.

I had some issues with my account and needed to speak with someone to resolve the problem. When I called their customer service line, I was put on hold for a long time. When I finally got through to someone, they were not very friendly or helpful. They seemed annoyed that I was calling and didn't want to take the time to help me. I was very disappointed with the way I was treated.

Overall, I would not recommend Zipcar Inc. to anyone. Their customer service is terrible and it's not worth the hassle. There are other options available for renting a car that have much better customer service. If you're looking for a reliable and friendly car rental service, I would suggest looking elsewhere.

I gotta say, I was pretty disappointed with Zipcar. I mean, I wish I had known about all the problems people have had before I signed up. I've had a bunch of issues myself, and the customer service was just terrible. It's like they don't even care about their customers.

One thing that really bugs me is all the hidden fees. I mean, come on, just be upfront about the costs. And the customer advice? Don't even get me started. It's like they don't know what they're talking about half the time.

Overall, I wouldn't recommend Zipcar to anyone. It's just not worth the hassle. There are plenty of other car rental companies out there that are much better.

Zipcar Inc. is not what it used to be. Their customer service is terrible and ineffective. They just apologize and don't act. I had to give up after 2 months of haggling to get my refund for their cancellations and lack of service. They just cancel your trips at will. It's a sham business with cheater employees. I would advise you to avoid them and be safe.

This service is really not that great. The cars are not always in the best shape and they don't seem to be cleaned very often. The people who work there are not very helpful and it can be really frustrating to deal with them. If you're only going to be using the service for short trips, it might be okay, but I wouldn't recommend it for anything longer. Also, make sure to bring your own hand sanitizer because you never know what kind of germs might be lurking in the car. If you do need to cancel your reservation, be prepared for a lot of hassle because their refund policy is not very good. And even if you do manage to get a refund, it's not worth the trouble. When you try to complain to the customer service people, they don't seem to care at all. It would be nice if they could invest in some training to improve their customer service skills.

I gotta say, I had a pretty frustrating experience with Zipcar Inc. I called their number a bunch of times and talked to their reps, but they kept saying they'd get back to me about why I wasn't eligible to use their service even though I met all the requirements on their website. I waited and waited, but after three whole months, I decided to give it another shot. And you know what they told me? That they couldn't give me a reason at all! What a waste of my time and money. I had to fork over $26.66 just to find out I wasn't eligible, and they couldn't even give me a valid reason why. All I got was a lame "Sorry you're not eligible." Come on, Zipcar, you can do better than that.

I recently had an experience with Zipcar Inc (zipcar.com) that left me feeling quite disappointed. I had booked a ride and was charged $82.64, but unfortunately, I was unable to use the car on the day I had booked it. After a few months had passed, I finally got around to calling customer service to request a refund. Despite the fact that I had not even touched the car or opened the ride, I was told that I would not be receiving a refund or any money back.

I spoke with both a representative and a supervisor, but neither of them were able to help me. I was quite frustrated with the situation, and to make matters worse, they did not even provide me with a link to leave a customer review. Overall, I found the service to be quite poor, and I ultimately decided to cancel my membership.

If you're looking for a better experience, I would recommend using a service like Gig instead. They offer a more reliable and customer-friendly service that I have found to be much more enjoyable to use.