Ace Rent A Car
Reviews and Complaints

The manger offered me no type of resolution for the incompetency of his employee and just continued to yell and state that his employees can cancel your reservation at any point without your approval and create a new reservation for you.

DO NOT USE THIS PLACE. It’s sketchy, the people are just scamming you. It’s my fault for not seeing all these reviews.

If anyone from corporate sees this, please reach out to me.

Pick-up: Thu, May 4, 2023 - 08:00 AM

Drop-off: Wed, May 10, 2023 - 06:30 PM

Rental Location: ACE

Hartsfield-Jackson Atlanta Intl Airport (ATL)

2200 Rental Car Center Parkway, College Park, GA 30337

When I arrived at the front desk, there was no staff member there. Waited for one hour and got a truck. I asked for a small car and was refused and was told to cancel the service. So I rented the car from Hertz. However, I was still charged because I was told the order from priceline couldn't be canceled.

I booked with ace rental car July 3-6, 2023, as “dealers choice” for $65.36. When I went to pick it up, Jonathan, asked how many people I was traveling with. I said 2. he then said the dealers choice was a pickup truck. I said “that’s fine!” He said “no, because it only has two seats and no luggage space.” He said I couldn't have a car unless I paid a $20 upgrade fee per day. Later, I saw Jonathan lied about the $20/day and actually charged me $25/day. Jonathan also demanded I show him my “round trip airline tickets or incur a fee of $1,000”. When I returned the vehicle, Daniel checked it in. This time, I recorded everything on video. Daniel said he had photos that the gas was more full when I took it and that I underfilled the gas. I told him that was incorrect, I actually overfilled the gas and had photos to prove it. Then he gaslighted me and said that’s what he meant, that I had overfilled it. I told Daniel about how when Jonathan checked me in, he said the car they picked for me was a two seater pickup. I pointed out the Dodge Ram on the lot which had four doors (at least four seats) and asked what other trucks they had. He said they also have a Nissan Titian. I asked if you have any smaller trucks and he said no. He said he was sorry that Jonathan lied to me to force me to upgrade. I asked him for a refund for them lying and forcing me to upgrade and then charging more than they said and he said he couldn’t give me a refund. He had the audacity to ask me to leave a good review. I expect to be refunded the bogus “upgrade fees” over my original balance of $65.36

I made a reservation at the LAX location and called to confirm. When I arrived I was helped by a Video Representative who told me that I needed a utility bill, a $1,000 deposit, and I had to purchase insurance through them because they do not cater to local customers. And I should have seen this on the website. This after an hour drive in rush hour traffic across Los Angeles. No Manager onsite. I checked the reservation no mention of this policy. You have to scroll all the way down to the very bottom of the terms and conditions which is ridiculous given how important this information is. But according to the Video Operator, I should have known this! Called the same day and a day later to speak to Manager, no manager onsite, no return call from manager. Horrible business practices.

Am still waiting to be refunded the $200 damage deposit charge they added to my rental fee. There is a dispute over a chip in the windshield that I pointed out to them when I returned the car. I did a thorough inspection before driving off the lot. I took pictures of the damage I had noticed and marked on the damage form, however the chip in the windshield was so small I didn't notice until my third day driving when the sun was at a low angle and it became noticeable. At the time of the return I showed them the chip and stated that it did not happen while I was driving as I'd have heard a rock hitting the windshield. Even though I had paid almost $200 additional for the comprehensive insurance, I was told that it only applied if I'd been in a collision! I would avoid doing business with these scam artists.

Booked a rental car through Expedia for a total reservation price of $526 CAD. Was later billed for $503USD, which totals almost $700 CAD. Was advised a toll pass would be $12, but in actuality it was $12 per day and got charged for 5 days. Customer service provided 0 help, and all they advised was that the account was now closed. I was also given a quote for "pre paid fuel" which ended up being significantly mote than advised, and was charged multiple other fees and taxes onto the price i was given in my reservation.

Customer service was terrible in assisting.

I booked a ACE Rental through a military third party (American Forces Travel) and was told i would pay $288.56. Upon arrival to ATL Airport to pick up the car the clerk added 500+ of charges that she informed that would be refunded if we brought the car back in the same condition. When the car was brought back in perfect condition i was still charged 800+ dollars and customer service basically said they could do nothing about it.

I went on priceline and rented a car from the albuquerque a kirky ace rent a car. My first initial rental was a compact SUV. In which I had already paid $190.85. This was for $30 A-day plus fees but because I added a driver and wanted to upgrade the vehicle. They gave me a different price. I expected this the total on the receipt is $294.46. They upgraded the vehicle to a full size SUV. My upgrade was for $42 a day. The receipt had nothing about the $190.84 I had already paid. None of this adds up I shouldn't have had to pay $500.00 for a 294.00 rental. I even told the young lady at the desk when I was upgrading. If this was going to add on to what I had already paid then I would just take the compact SUV. But she told me that it was not going to be that way. I don't think it's right that I paid v's twice. When all I should have paid 60 dollars for the extra driver and the extra twelve dollars a day it was to rent the other vehicle. I did everything that was asked I filled the tank I paid the deposit and return the car in early cleaned.

On December 13th I rented a car from Nifty Car Rental which I was transferred to from Ace Rent-A-Car and the paperwork indicates that within 10 days of returning the vehicle which was December 15th I was to get my $250 deposit back it has now been 12 days and I have not received my deposit back and if I do not get it back I am going to take legal action

It is impossible to reach these people and I am not going to be ripped off. It is bad enough that the customer service was terrible and the location is in an extremely high crime area. My paperwork was hand written on the form instead of from a printer, which I have never seen before.

This speaks to what a joke these people are. The customer complaints online are horrendous. They need to be put out of business.

Brenda Landers

626 5th St

New Orleans LA. 70130

Booking # [protected]

I Natasha Walker, am writing this complaint in regards to Ace rental car location located in Charlotte, Nc Wilkerson Location. I have rented a car with Ace Rental car through Priceline beginning on October 24, 2022 due to my car being totaled. My reservation confirmation # POV13433088. During this time, I asked the representatives can I extend if needed longer, due to my mom being in the hospital under cancer care. I was told that I can rewrite my contract one time (1) for extension as courtesy as long as I called. The representative Kaja, told me this information, and the first time granted the extension, at my priceline price. I then needed the car for more time, so I went to the office for a rewrite. Because, I needed an extension again, on new contract, I called in again. At this time the representative, (manager, not sure of her tittle) told me I was not entitled to a rewrite, under the Priceline price. I asked her why, due to this being a different contract, and re-write, and she rudely stated that’s Not the price any longer. I explained to her, that I indeed only renting due to my mom being extremely sick, and the constant back, and forth to the hospital, the representative Kaja, told me it will be no problem, as long as I understood that it’s only one extension. She “TAWANDA”, then stated that’s wrong information, and charged my card over $75.00 for the day, and even a late charge, due to me returning a few hours late to re write. I then made a new reservation, with Priceline to which I spoke to Winnie, on Friday evening about the charges from Tawanda, she explained she will take care of the late charges, and she comes in at 5 pm Saturday, and I can come do the rewrite with her Saturday. I arrived at 7 pm, Saturday evening to find out that Winnie called out sick, and I was left with new employees, that again called Tawanda for help. At this time, she explained that my charges will stay the same, late charges included. Because I did not want to engage in arguing back, and forth I did my new contract, and before leaving, I was told once again “It’s a new contract, I can get one time extension”. On today Wednesday November 9th, at approximately 3:15 I called ace rental car for extension. The representative, male told me sure, & my charges was $78.59, I said ok. Shortly after, in background, a voice asks The representative a question, he tells me to hold, he then come back stating “his mistake my charge will be $358.00”. I said “excuse me”.? He then gives the phone to a woman, who does not identify herself, then tells me “the charge is $99.00 a day, that the new rate, and she had this conversation with me before”. I stated, I did another contract with Priceline, and she states it doesn't matter, and we discussed this. I then told her, it was explained I was entitled one extension, due to rewrite, and she stated “not at this rate “. I then asked her what was her name, and she said “TAWANDA”, That’s it, she then rudely stated I’m the only Tawanda Here!

In conclusion, let me be clear. This rental car location is the most unprofessional, establishment I’ve ever encountered. My cars have both been visibly damaged, the wait is outrageous, with the exception of Ms Kaja, the staff is unknowledgeable, and rude. I work from home from 9-6, and caring for my mom whom have cancer, and terminally ill. My time schedule is very condensed, so haven’t been able to purchase my new car. That’s the only reason for renting, and extending, due to a very unpredictable schedule. This Employee Tawanda is unethical, unprofessional, irrational, and have zero customer service professionalism. She speaks to customers condescending, and rude. Not only am I a professional, retired law enforcement, and educated, I’m a human being; that when I spend my money at a establishment, I expect to be treated with respect. Whether that’s a $99.00 a day charge, or a Priceline $ 19.00 a day charge. I have spent several hundreds of dollars with this organization. Tawanda, and Her representation of this organization of a non listener, no empathy, or any customer relations skills, is appalling, and simply sad. I will return my vehicle today, and will Never rent from this organization again. This complaint is respectfully written, and will be escalated. If you have any questions I can be reached at [protected]. Your consideration I’m this matter is greatly appreciated.

Thank you

Natasha Walker

We rented an ACE rental car from Albuquerque, New Mexico. The rental was booked through Priceline. We picked up the car and drove 3 hours to our destination, this was Sept 25, 2022. On Sept 27, we both tested positive for COVID-19 and I was extremely ill and suffering from altitude sickness at our lodge. My husband decided we needed to return home to quarantine and get to a lower elevation. The hurricane Fiona was due to hit Florida the day we were going to leave. Due to flight delays, the fear of not getting out of New Mexico, and our COVID 19 status, we decided to drive home, leaving at 4:00am on Sept 28. We called the rental agency but they were closed until normal hours. We assumed we could take the car to our airport and drop it off there as so many rental cars are affiliated. That was not the case.

We were charged $250 because we did not return the car on time, and also charged over $1500 to ship car back. The car was to be picked up on Friday, Sept 29 but they did not show up. It was finally picked up on Tuesday, Oct 4.

The man who helped us was nice however, when I was speaking to the representative, he failed to mention anything about gas. They didn't have options for prepay for the gas, no sign, current prices (nor did they offer or say anything.) I also read the rental agreement and it mentions NOTHING about gas. Well, they charged me $9.99 a GALLON which resulted in an additional $121 charge. In addition, i now have another additional $200 charge for no reason. NEVER USE THIS COMPANY! with the rating of 3.2 at the FLL location, they truly deserve to go out of business and really should update their rental agreement.

This are worst rental company at Miami airport. I have full coverage insurance,

but they wouldn't let me use mine. They ended making me pay double the price

I was quoted online. They wouldn't let me use my own sunpass. The older lady at the counter had a very bad attitude. When you go to where cars are located, all the other companies a person in a booth waiting to direct their customers, Ace does not have a booth where the cars are, they a man sitting in a car waiting direct you. This a sham of a company and over charging customers. There should be a law against the way they rip people off. This company should be shut down.

The agent at Ace rental Las Vegas was very DISHONEST in telling us when we picked up our vehicle.

He tried to sell me a upgrade to a larger vehicle and to buy RLW insurance.

I said no to both. He told me because if I had my own car insurance with my

credit card co., I still had to buy RLW at a fee of $20,( NOT PER DAY) I mentioned to my husband that it was a small amount we are ok. Because I have always renting a car and never had to deal with RLW, the agent do not mention it was $20.00/day. I wouldn't buy RLW for $20/day when I paid for my car with price line and I am not willing to pay the extra money for the RLW

The agent rushed us with all initialing on the computer, he stood there and scrolled the form so fast and did not give us time to read the questions.

Ace charged on my credit car $668.44 and sent me a credit of only $312.16.

I prepaid price line for the rental of $417.74

The only extra charges that I agreed upon was for the gas.?

When I left Las Vegas, he didn't give me a receipt for the gas, at that time if

he would of presented me with my bill, I would of realized that he did not deduct the RLW and the charges were incorrect and I would of went back to

agent and told him he said $20 and he charged us per day.?

Hoping to hear from you soon. I've been renting cars forever and I never

had to deal with this kind of problem.

.

On May 3 2021, I reserved a car with Ace Car rental thru Expedia for the days July 22, 2021 thru July 26, 2021. . My family and I flew to San Diego California and when we arrived at the rental car location, we were told that Ace Car Rental had overbooked reservations and they did not have any more cars available. We were forced to go to another rental car company ( Payless Rental car) to get a car. I was quoted the price $386.17, which was due at pickup. I ended up paying Payless Rental Car $ 862.66. A difference of $476.49

I need to speak with the owner of this location. Immediately. A manager there by the name of Chris called me a stupid [censored] and to get the [censored] out when I called him one back. This man was rude and irritated from the beginning. Please contact me immediately. [protected]. He is a disgrace to your company and the man act as if he was racist. I will not let this go.