Ace Rent A Car reviews and complaints 2
View all 33 complaintsAce Rent A Car - Terrible Experience
I complained about the rudeness of a employee, some young guy that can't work the computer and tried to blame me for the error, to Michael Gisi. Never recieved the return call that was promised and now when I call them I get hung up on as soon as I identify myself. Someone should investigate for credit card fraud.
I'm telling everyone I know about this place and encouraging them to pass on the information. AVOID this place at all costs !
The complaint has been investigated and resolved to the customer’s satisfaction.
Ace Rent A Car - Thieves
I paid for a rental car in cash and watched as the employee assisting me and the manager counted it twice, gave me the change due back and finished the paperwork. Four days later there was an unauthorized charge to my credit card. The manager denies that I paid in cash, doesn't remember me and just keeps repeating himself like some kind of trained parrot. Don't go near this place - they are thieves.
Appears that Ken Ertl reads the complaints.
Well, Ken, after our experience, maybe you should take
a class on ethics. Charging more for a rental than the
reservation is unethical. Blaming the computer for overcharge
is a sham.
We had no evidence to support her claim that she paid in cash. She had no cash receipt, and changed her story several times when we corresponded with her. Our recollection of the event is that she said she wanted to pay cash, didn't have enough, and presented her credit card instead.
We have been in business for 13 years and have never had a complaint of this type. I stand by my employees and dispute her version of events.
Ken Ertl, Owner
Ace Rent-A-Car
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This was the WORST car rental company I ever used. The employees were rude and slovenly. If I had not arrived there at 11:30 pm after a very long day, I would have gone elsewhere. The car was filthy, I had to clean the windows in order to see through them. The interior was also dirty. I was given the car with half a tank of gas although I'm sure the people that rented the car previously were charged for a full tank.
I was quoted a total of $116 on Cheaptickets.com, by the time they were through (I did not realize they do not accept debit cards), $650 was taken from my account. I did not realize I needed to provide proof of insurance to avoid paying for the OPTIONAL insurances and was forced to take them (although the man in front of me only had to give the name of his insurance company). I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable. The only way I would have been able to remove the insurances would have been to drive back to their office, 3 hours each way, to sign a new form.
This was the WORST car rental company I ever used. The employees were rude and slovenly. If I had not arrived there at 11:30 pm after a very long day, I would have gone elsewhere. The car was filthy, I had to clean the windows in order to see through them. The interior was also dirty. I was given the car with half a tank of gas although I'm sure the people that rented the car previously were charged for a full tank.
I was quoted a total of $116 on Cheaptickets.com, by the time they were through (I did not realize they do not accept debit cards), $650 was taken from my account. I did not realize I needed to provide proof of insurance to avoid paying for the OPTIONAL insurances and was forced to take them (although the man in front of me only had to give the name of his insurance company). I offered to have my insurance company fax proof of insurance the following morning but that was not acceptable. The only way I would have been able to remove the insurances would have been to drive back to their office, 3 hours each way, to sign a new form.
Horrible experience!