Ace Rent A Car review: Car rental

From: Anthony

Date: 26 May 2024 at 1:44:24 PM GMT-7

To: [protected]@cartrawler.com

Subject: Fwd: ACE RENT A CAR - LAX - Confirmation No.: CDV15850601

Sirs:

Ref: US124423710.

I wish to bring to your attention the scandalous business practices of Ace Rentacar.

When we went to pick up the rental vehicle we were told we had to take their insurance at $59 per day. We told them we had taken out full travel insurance which covered accidents involving a rental vehicle. They said that was not acceptable and had to take their insurance. The cost of which was considerably more than the rental cost.

Their practice approaches what could be considered a scam. It certainly doesn’t reflect well on Cartrawler.

We refused to be coerced into being ripped off and cancelled our booking and asked for a refund. They said they couldn’t. So I called your help line and was told we would not receive a refund as it did not meet with your policy.

I do not believe that an organisation such as Cartrawler would condone let alone encourage its clients being ripped off in such a manner. The agreement we entered into did not indicate in any way the practices of Ace.

I Therefore request you do the right thing and refund the moneys we paid to you.

Anthony Pierce

Sent from my iPhone

Begin forwarded message:

From: RESERVATIONS_VANRENTALSRUS_COM

Date: 25 May 2024 at 5:41:13 PM GMT-7

To: ajp.[protected]@xtra.co.nz

Subject: ACE RENT A CAR - LAX - Confirmation No.: CDV15850601

Reply-To: [protected]@vanrentalsrus.com



ACE RENT A CAR - LAX Reservation

Confirmation No. CDV15850601 Booked Date 05/13/2024

This Reservation is valid until 05/25/2024 .

LESSOR RENTER Company

ACE RENT A CAR - LAX

8820 BELLANCA AVE

LOS ANGELES, CA 90045

[protected](W) PIERCE, ANTHONY

16 DEUXBERRY AVENUE

NORTHCOTE, AUCKLAND

NZL

[protected](H)

ajp.[protected]@xtra.co.nz

RENTAL VEHICLE

Pick-up (date & time): 05/25/2024 05:30 PM

Drop off (date & time): 05/29/2024 05:30 PM

Total Days: 4

Total Deposits: 0.00

Unit Class: SFAR STANDARD SUV

Estimated Miles: 0

Unit No.:

Unit VIN:

Description Amount

4 Day(s) @22.07 88.28

0 Charged Mile(s) @0.00 0.00

Package Adjustment 0.03

SALES TAX (9.50%) 9.91

TOURISM FEE (3.50%) 3.65

VLF (1.25) 5.00

ENERGY RECOVERY FEE (1.50) 6.00

TRANS FEE (5.00) 5.00

Total Charges 117.87

Renter - ANTHONY PIERCE 0.00

Company - ACE VOUCHER 117.87

ACE-4790