Maggiore Rent
Reviews and Complaints

Thank you for your assistance with this dispute, hoping you might be able to help.

I recently returned from Europe and whilst staying in Italy I rented a car through VIP Car rentals.

I needed to return to Australia much earlier than expected, due to family illness.

I have attached the original contract for your perusal and a copy of the document I signed when I returned the car on the 4th.

On my return to Australia, I contacted VIP Car Rentals to notify them of the transactions/debits processed by Maggiore the car company.

VIP car rentals and I have been corresponding since the 8/6/22 and have recently received the final correspondence attached.

The original price for the car rental was AUD $1,834.53.

Account Transactions – AUD

Debit - 22/3/22 – VIP cars – $514.05

Debit – 9/6/22 – Maggiore - $3699.53

Debit – 9/6/22 – Maggiore - $1423.51

Debit – 9/6/22 – Maggiore - $295.04

Debit – 9/6/22 – Maggiore - $24.87

Credit – 8/8/22 – Maggiore - $17.97

Credit – 8/8/22 – Maggiore - $279.82

Total Debits – $5957.00

Total Credits - $297.70

Original car rental - $1834.53

Total out of pocket (Debited to my account without my knowledge nor authority - AUD $3,824.77

I put my trust in VIP Car rentals to sort this enquiry with Maggiore, they were the booking agent, so I believed it was their responsibility to assist me with this query.

It now seems I need to follow up with Maggiore direct to rectify this situation.

I have all the correspondence/email with VIP car rentals should you require them.

Look forward to hearing from you.

RENTAL AGREEMENT No; [protected]

Aw they know from their records, the original car developed a tyre fault just as we were leaving Orvieto for Lake Trasimeno. After hours of trying to get through to their Emergency Help Line (in English), they eventually decided that the tyre depot in Orvieto could not be authorised to change the tyre, so we would have to take a taxi and our luggage all the way to Viterbo to collect a replacement - which we were assured would be ready for immediate collection.

When the office eventually reopened they claimed to know nothing whatsoever about the arrangement and had no authority to release a replacement car. After a further one and half hours of frustrating delay the matter was resolved but we had no alternative but to accept a Fiat 500L - which had obviously not been prepared as it had no windscreen washer fluid and underinflated tyres! A completely wasted day.

The car was returned to Florence (with a full tank) at the end of the hire period, BUT WE WERE CHARGED £357.61 FOR REFUELLING DESPITE EVIDENCE (ATTACHED) THAT THE ORIGINAL CAR WAS NEARLY HALF FULL WHEN ABANDONED. It was obviously impossible to refil the tank as the car was not driveable.

THE CHARGE IS TOTALLY UNREASOABLE AND FRAUDULENT MAGGIORE SHOULD AT LEAST MAKE A REFUND.

To whom this may concern,

I am writing this email in regards to a car rental contract I took out with Maggiore, dated 2/6/22 — 6/6/22 under the name Emma McKernan, booking number [protected]. I am seeking a full refund of the money held by Maggiore in relation to this contract and refusal to refund / engage will result in a solicitor’s letter pending further legal action.

A block of €278.19 was put on my card at Alghero Airport where the car was picked up. The staff-member on the counter at Alghero told us the insurance would be €58, then proceeded to charge over €100. I flagged this but she refused to explain from where this discrepancy in quoted price and amount charged arose. She reassured me, however, that it would be rectified when the car was returned to Maggiore Cagliari. From all the reviews I can find, this sort of racketeering seems to be par the course for Maggiore. The €278.19 included the insurance cover, the one-way fee and €100 deposit for petrol.

I left the counter under the impression that— as I had paid for it— the car was completely covered for damage insurance. The Maggiore staff-member I was dealing with did not indicate at all that I would be driving without damage insurance.

We parked the car (plate no. GH 369BE) in a private driveway behind a locked gate and took great care in handling it over the four days. On 6/6/22 at 06:45 the front left tyre punctured as we undertook our journey to Cagliari airport for an early flight. We discovered there was no spare tyre despite being told “everything” we would need was in the boot by the staff-member in Alghero. We called the Emergency Roadside Assistance number provided by Maggiore and gave them the car’s registration details, only to be told that the car was not registered on their system. Roadside Assistance told us to contact Maggiore and so we waited until 08.30, then rang Alghero on +[protected]. To the surprise of literally nobody at this stage, Maggiore Alghero were of not help so we called Roadside Assistance back; after another 45 minute phone call during which I provided the rental agreement number and registration details, they still insisted the car was not on the system and refused to assist us.

I called Alghero back to explain that the car provided to us seems to have been unregistered (or stolen). Despite telling the staff-member on the other end that my friends would miss their flights unless action was taken in a timely fashion, she insisted she had to contact her manager for “authorisation”. This “authorisation” (it was never explained to me what was being authorised, or why) was eventually received — after 45 minutes — and Roadside Assistance were contacted but the car details could still not be found.

Let me reiterate: this Emergency Roadside Assistance number that told me the car I was driving was not in their system was provided to me BY MAGGIORE, specifically for breakdown assistance, and was covered by the insurance I paid at point of booking (provided for in attached image).

We had to wait a further hour after “authorisation” was secured before Roadside Assistance came out to tow the car. In the meantime I was on the phone to Maggiore in Alghero, who told us a replacement car would be waiting for us in Maggiore Nuoro (confirmation message attached); I provided the staff-member in Alghero with my rental contract number and she assured me on multiple occasions that if we paid for a taxi to Nuoro and gave the receipt to the Maggiore desk it would be refunded. We got a lift with the Roadside Assistance in the end, but when we arrived in Nuoro there was no car for us. My friends had missed their flights now, and had to pay 543.47GBP for new flights.

I tried discussing the situation with an exceptionally impenitent member of staff but he seemed to have no clue that a car was supposed to be waiting for me. He did, however, assure me that if I got a taxi from Nuoro to Cagliari and kept the receipt, it would be refunded at Maggiore Cagliari Downtown. He then ordered us a €250 taxi (receipt attached).

Upon arriving at Cagliari we came across yet another remarkably rude member of the Maggiore team who refused to process the refund I had been promised. After telling him that his colleague in Alghero told us of the refund entitlement, he said his office and the one in Alghero Airport were not one and the same, then provided me with this email. He refused to engage at all with all the evidence I provided him with about my entitlement to a refund, insisting that he was “just a clerk”.

I had already resolved to contact my solicitor in United Kingdom when, on 6 June, rather than refund the from the €278.19 still blocked, Maggiore had the audacity to try and charge my card €478.98. On June 7 they tried again, now a lower sum of €401.98. On what basis were such charges requested? And how did the sum change, from one day to the next? I would wager that it is because Maggiore chanced stealing money in the hopes that I would not pursue such a relatively small charge, and perusing the reviews alluded to above would seem to confirm my suspicious.

I have contacted my litigation solicitor at RP Crawford & Co Solicitors, Belfast and will seek legal recourse unless €865.13 (€278.13 + €250 for taxi + €337 for rental) is fully refunded back to my card.

I eagerly await your reply and explanation of the above.

Emma McKernan

hello,I rent a car from maggiore,in Bari,last week

Confirmation number 15921239RO05

I have a old Toyota full of scratches...

Everithing was fine,I left the car full of gas,without any incident...

But,while i has in the plane,maggiore block 530.96 euro from my account,without any explanation...

Please urgently order to return the return of my money in my account!

Bot Calin

+[protected]

email: [protected]@gmail.com

We rented a car from the Maggiore company with online booking through Discoverycar with a full risk insurance policy for our stay in Sicily. Pick-up and drop off: Catania airport.

The car (Renault Clio) that they offered us was completely scratched, dirty (even the interior) and the petrol level was not completely full at the time of collection. We took many pictures. The confirmation document they provided us indicate 29,65 euros more than the contract signed online: they justified this issue as an error of the system, and that confirmed us that unfortunately they were not able to help. They suggested us to refer to Maggiore customer service that will be in charge for the refund. We tried to call them several time but unfortunately they are not rechable.

During the drop off, the employee did not want to check the car and did not want to issue us any signed documents for the closure of the contract, saying that everything was ok and that they would send an email.

They actually sent an email charging us 230 euros for a scratch that was already present at the time of collection. We tried to contact them to complain via email and telephone but none answered us. Since se were still in Sicily, we decided to visit them and complain. They welcomed us with shouts and they were very rude and unpolite, they told us that it was a mistake, they tried to cancel the full amount but still 20 euros to be paid by us for the bank transaction fees, so they guarantee us a voucher of the same amount.

The voucher was never sent to us.

On the day of our departure from Catania to come back to Paris, we decided to visit again Maggiore agency for the last time and check why the voucher was not sent. They welcomed us with shouts, confirming that they sent us the voucher. After insisting for at least 15 minutes, they checked nd "realized” that they have sent the voucher to the wrong email address.

Bad service, bad reception, big scammers! Don't waste your money and your time! Especially if you live abroad and do not have the opportunity to visit them to claim. Avoid this company.

Rental Agreement: [protected] (original)

New rental agreement number: [protected]

First car registration: GF322YB - Collection at Ciampino Airport

Replacement car: GF404YBV - Collected at Fiumicino Airport

Following an accident with the first car, I had to request a replacement car (as detailed above). In order to collect the replacement car I had to take a taxi to Fiumicino from my home town of Terni, even though I had requested to collect it from a place closer to me. I paid 237 euros for the taxi and assistance assured me the cost would be reimbursed to me when I picked up the replacement car from Fiumicino airport. At Fiumicino they refused to reimburse me and they told me I would be reimbursed in Ciampino airport when I dropped the car off. However, in Ciampino they told me that the refund would be processed by customer service remotely.

I haven't received any reimbursement yet and I would like to know if it will ever happen. Is there an email address or phone number I can contact to ask the above?

Thanks,

Silvia

I rented a car from maggiore location next to Bologna train station. I had the car for 4 days. I bought full coverage insurance. I returned the car with full tank and no damage. I was running late to catch my train so i asked the man at the reception if i can just leave the keys and go. he said yes and that they will take care of it and charge my credit card. I never received any final receipt and as of today i still don't know what are the charges for.
the estimated price for 4 days was 159 euro. when i got back to US, Avis / Maggiore had charged my credit card 700 euro. I have been emailing and not getting any help from avis, doyouitaly, or maggiore.

I knew Italians were dishonest and shrewd but had no idea to this level of thievery. so disgusted and disappointed.

Dear Customer Service,

Can you please explain to me why the fee I had to pay according to my invoice was higher than on the rental agreement even if I take into account the extra refueling costs? The sum does not add up. Was there an issue, I do not know about? I rented the car from Bari airport and that is where I took it back with not totally full tank.

Hello,

I had to pay 391.35+insurance 136 eur. The full amount is 527, 35 eur. Maggiore took from me 665.02 eur. I want to know why there is this difference? Confirmation nr is 14260536EE3 and my full name Vilmar Uljas. I booked car 28 July from Fiumicino Airport.
Unfortunatly i didnt have documents but you should have those. I hope you can solve this misunderstanding.

Cost Reimbursement:
I rented the car FL705CP on Dec. 24 at the airport bergamo. It broke down on Dec. 27 at 17:15 because of low battery - engine cannot be started. (attached photo) I called the Europ Assistance +390258240477 right away and reported the issue. The reference number is [protected]. Around 18:20 EA assistance came and tried to restart the car but didn't work either. So they towed the car away.

On the morning of Dec. 28 I called Europ assistance again. They told us the nearest car station is at the airport bergamo. They said, We could take a taxi to the airport and got another car. The car rental company will refund the taxi fee when we show the reference number from Europ Assistance and taxi receipt/invoice.

And then we tried to call your office at airport bergamo but we could not get through. Then I tried another maggiore office with the number [protected] and talked about the issue.

After that, I called Europ Assistance again and told them we would like to take a taxi directly to bergamo airport on the morning of Dec. 29 without picking up another car since Dec.28 is the last day we stayed in the bormio area.

It costs 300 Euro from hotel chalet Alaska where we live to Bergamo airport. (Please find the enclosed invoice of taxi). Although there were additional cost and inconvenience caused after the breakdown of the car, we tried to manage it with the most economical manner and we still did not lose faith on the service of Maggiore team.

Unauthorized credit card charges

Dear Sir or Madam,
Thanks for the invoice! I have not been provided with it before you made the charge, please always provide invoice before any charge is made from my credit card.
Secondly, I am not aware that I used such amount of diesel, I left car with at least half full tank before the car was towed away - I have only driven max 250 kilometers (See the enclosed photo showing amount of diesel left as evidence). 105 EUR means I have used more than 71 Liter Diesel (1.47 EUR / Liter), I don't even think the car can have 71 liter capacity. I left car with more than half a tank when it was towed away.
Thirdly, if you could have figured out refueling cost so quickly, why did not yet reimburse my taxi fee of 300 EUR? This sounds to me very strange!

Please clarify it as soon as possible. I don't see it as a transparent nor responsible manner treating your customer, I reverse my right to make an official complaint depending on your response.
Thanks.

scorrere verso il basso per la versione italiana

I am complaining about the additional charges that I have charged by Maggiore Verona porta nuova station office

here is what happened : I have rented a Fiat 500X from Maggiore on September 28th of 2019 at 10:27 and returned it on September 29th of 2019 at 10:31  

What the front desk employer did is that he recorded my arrival time to be 10:45 am which did not happen according to Google Maps, hence the time used is more than a day so he charged extra amount of 58 euros for an additional 0.3 hrs (18 minutes)...!

When I did the rent he blocked an amount of 171.86 euros and the car charges according to the contract are 76.79 euros so I am supposed to receive back an amount of 95.07 euros and not only 37...!

Scrivo lamentandomi dei costi aggiuntivi che ho addebitato presso l'ufficio della stazione Porta Nuova Maggiore Verona

ecco cosa è successo: ho noleggiato una Fiat 500X da Maggiore il 28 settembre 2019 alle 10:27 e l'ho restituita il 29 settembre 2019 alle 10:31

Quello che il datore di lavoro della reception ha fatto è che ha registrato il mio orario di arrivo alle 10:45, il che non è avvenuto secondo Google Maps, quindi il tempo impiegato è più di un giorno, quindi ha addebitato un importo aggiuntivo di 58 euro per ulteriori 0, 3 ore (18 minuti) ... !

Quando ho fatto l'affitto ha bloccato un importo di 171, 86 euro e le spese di auto in base al contratto sono 76, 79 euro, quindi dovrei ricevere un importo di 95, 07 euro e non solo 37 ... !

I rented a car from Maggiore at Bari airport. We paid 150 euros to hire a sat nav also. We were given an I phone that did not work, it would not charge up and so was completely dead. We did not use it at all. When we returned the car we told the man at Bari airport checking it back in that the sat nav didn't work and he agreed that it did not and that we should be refunded. He wrote on our receipt as he could not refund us then but we should do it when we get home. I have contacted Maggiore about this and have not heard anything back. I would like to have the money refunded. Thank you
Jane Kershaw
[protected]
[protected]@yahoo.com

we hired a car back in March from Florence to Venice and were promised a refund as we were charged excess for fuel which was an error from the hire company. we have been chasing the refund for months now and the company keep saying it has been refunded - we have offered to provide card statements proving that no refund has been given. we want this refund of 43.25eur (35.45eur + vat) ASAP.

rental number E113533416 in MGFII starting from 3/21/19.
driver name Gareth Reid

Dear Mr GARETH REID

Thank you for contacting us regarding your rental E113533416 in MGFII starting from 3/21/19.

Firstly, I would like to offer our sincerest apologies for the experience you're reporting us.

Concerning your question, we would like to inform you that we refunded the amount of 43.25eur (35.45eur + vat) as a gesture of goodwill due to the difference of the fuel charged.

About the snow chains, please be so kind to contact Auto Europ since this extra was not included in the reservation they paid us.

Should you wish to dispute the penalty or have any further queries regarding the infringement, please contact the issuing authority directly as they will be in a position to assist you further.

Thank you for contacting us and I hope that the provided information will aid in clarifying this matter for you.

Best regards,

Tania Oliveira

Avis: www.avisautonoleggio.it - +39 06 41999

Budget: www.budgetautonoleggio.it - +39 0641999

Maggiore: www.maggiore.it - +[protected]

This e-mail is intended only for the person or entity to which is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Copying, dissemination or use of this e-mail or the information herein by anyone other than the intended recipient is prohibited. If you have received this e-mail by mistake, please notify us immediately by telephone or fax.

From: Maggiore
To: lockwood.charlotte@gmail.com
Subject: GARETH REID Reservation: 09859103GB2
Dear Customer,

We confirm that your message has been sent successfully
and will be contacted as soon as possible by our operator at the address indicated by you.

SUMMARY DATA

Name Surname: GARETH REID
Millemiglia Number:
Millemiglia Club:
Name Surname Caller: GARETH REID
Email address: lockwood.charlotte@gmail.com
Telephone: [protected]
Cellular: [protected]
Argument: Costi addebitati in fattura/Altro/Richiesta assistenza
Message: complaint! we have been charged 75.45 eur for fuel. i have 3 points to make on this matter, when we picked up the car we were told we could pay 40 euros when we left the car in Venice and not worry about filling it up ourselves. we tried to refuel the car but ran out of time as the engine light on the car appeared half way trough the trip so we spent over 2 hours calling (and not getting through) to your company to ascertain what was the issue - hence we had no time to fuel the car. i want a refund between the 40 eur and the 75.45 we were charged as we are extremely unhappy with your service. we have also been charged snow chains which we already paid on the rental - see attached!

I rent a car through Cartrawler with the booking number of IT613960230 for 7th of July 2019 - 11th of July 2019 and the confirmation number 10739355ID4. The case started when we arrived at Milano Centrale Railway and went to Maggiore's Counter, they said that we were late by more than 3 hours from the time I wrote in the contract. And they cannot provide the car at all for me.
This delay was caused by the train that i ordered from Zermatt-Brig was always full and in the end we were given a train at 12.13 p.m. On the way with this train, this train was stopped at Visp because there's a construction and we ended up riding the bus to Brig. That was one of the reasons that caused the delayance. So, we arrived at Mian late as well.
I told Maggiore i was already fully-charged to my credit card for the booking then why did you not provide any car for us.
Maggiore told us that Car-Trawler was the one who hold my money. They havent received the money yet from CarTrawler. So that when were late for more than 3 hours, they dont have the obligation to reserve a car for us.
I want a full-refund from CarTrawler because as stated in the facts, I didnt receive a car fron Maggiore. So why should i let go of my money for something that i didnt receive. Thats why i am writing this case hoping you would give me a full-refund.
Your quick response will be highly appreciated.
Thank you,
devita.[protected]@gmail.com

e-Voucher No. EC3E5416
Car rental provider: Maggiore, Linate Airport, Italy
Maggiore confirmation number: 10523213IN1

I rented a car from Maggiore against my above mentioned booking. The car broke down after 3 days. Maggiore arranged tow away and charged me Euro 525.46 for towing and Euro 1081.11 as EXCESS for damages.
The car was fully insured by Economy Car rentals with zero excess and they are liable to refund the charges paid by me to Maggiore.
Now when I lodged a claim through their website(CONTACT US), there is no response from them.

I rented a care with maggiore through online broker rentalcars.com (booking reference rentalcars [protected]) for the peirod 5/7/2018 to 16/7/2018 at the Florence airport desk.
a few hours after I retrieved the car I noticed there was a problem with the battery (the battery light wouldn't go of). I decided to go for a ride to recharge the battery for half an hour and drove back to my hotel in Florence but didn't work.
The day after (6/7/2018) I went back to the Maggiore desk (nobody answered the phone which I called 25 times) where I again stood in line for 1 hour. I was sent back to the controldesk for car returning where they indeed agree there was a problem. I was sent back to the desk and asked for a new car. They said it was ok but that they had to charge fuel costs for my use. I explained to them I drove 3 km to the hotel but all the rest was due the battery problem. I also explained them I lost 1, 5 day of my holiday due to this problems but they didn't really care and said it can happen.
After 45min of discussion and having to call a superior they finally agree not to charge the fuel costs (unfortunatley I don't have it on paper) but without any kind of excuses.
Now 4 months after this incident, I was charged 165€ (for maybe 30km?!) on my credit card for extra fuel cost although they agreed not to charge them.

It is a disgrace and plain stealing and doesn't streak at all with their so called customer values on the website:
'Caring for the customers'
Our customers must be completely satisfied when they are in one of our vehicles, or when they have any other type of contact with Maggiore. When we design our products and services we always consider our top priority to be whatever is best and most convenient for our customers. Our approach to the customer is marked by enthusiasm, cordiality, and a spirit of initiative based on a high level of Italian-Style motivation and professionalism. To achieve this, it is essential that all the departments of our business operate with the highest sense of service both towards the "internal customer" and the Maggiore customer.

Please issue a refund

Laurent de Coster
+[protected]
[protected]@telenet.be

I rent a car with Maggiore from the first to the 15th of September in Turin Italy. When I dropped the car the man in the office come with me to check the car full petrol tank no scratch everything was fine went to the office the woman at the counter she sign everything was perfect.A couple of days late I got a charge on my credit card TORINO CONC TORINO IT - 87.98 pounds plus TRANSACTION FEE - 2.63
That for refuelling and road tax?
Why do I need to pay the road tax? And the car was full.
That is the second time with the Maggiore and will be the last time. Asked for the refund 10 days ago still waiting without hope.

Booked car hire via AutoEurope for 8 days on arrival at the desk we had to wait well over an hour (maybe a tactic to wear you down)
Was told we didn't have any extra insurance to cover accidents which I thought was booked with AutoEurope we agreed to add an additional driver & a sat nav I was shown a charge which to be honest I just signed without ready all the info (being really tired after all the travelling & waiting, also very aware of people behind wanting to get their cars ).

Was told that the original booking costs would be deducted from the final costs which has not happened.
This is the most expensive & worst service I have ever received from hiring cars abroad.

Having booked car hire on line via Ryanair website i opted to pay the additional car hire insurance to be fully covered. However when i went to collect the car from the desk at Palma airport i was told this did not cover me and i was liable up to ¢2450 Euro's excess. Even showing the printed documents i was still told i was not covered and had to pay and additional ¢136 euro's at the desk or risk the excess. This is a case of either incompetence on the part of the desk staff, or a deliberate attempt to extract even more funds from unsuspecting tourist. I will be making every effort to obtain a refund for this unnecessary payment and also to fully expose these practices or rate of incompetence i experienced.