Expedia
Reviews and Complaints

Our first time using this type service, we booked a hotel with the agent but were not told they would charge our credit card within 24 hrs. They did so I phoned back explaining we were not informed of this and would like to cancel and get a full refund only to be told there was a $20 administration fee. Weren't told about that either... sigh.
After several back and forth emails we ended up getting the full refund so all in all we were treated fairly. So Please be aware that you will be paying for their service within 24 hrs. We found this unacceptable simply because we seldom/never use our credit card to purchase, it serves to "hold" said service till we pay via cash, debit etc UPON arrival. Buyer beware right, my beef remains the fact this (and the NON refundable "administration" fee) was never divulged during the phone conversation and the fact that our stay was 10 or so days away. So they take your money today even though you might be months away from the actual stay/flight etc. Sorry Expedia this is not how I do business. We will not be using them again.

Fast, easy, great prices and very friendly and helpful customer service. I fly a lot and I have tried many websites before but this one by far is the best.

All the staff a 5 star review.also my main contract reminded of transportation. Expedia didn't motion it and should. I would stay there again in a heartbeat

I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.

Marcel in Kitchener, ON

My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.

If you are tired of being hung out to dry by online agencies when things go wrong, Expedia is the agency for you.
I have dealt with agencies like Priceline in the past and found myself in a shoe-box of a room in Rome that was far from what I was promised with no help from that agency. On the other hand, I booked through Expedia a few years ago and had a similar experience with a European hotel. One call to Expedia and they not only rectified the situation but refunded my total hotel cost as a good will gesture.
Yesterday, I had to cancel a hotel booking I made in Mexico through Expedia. To my delight, my payment was credited to my credit card in less than 24 hours.
This company clearly puts it's customers first! It is my go-to online agency.

Ive booked several trips through Expedia, without a problem. Last weekend, I booked a flight on a Saturday with their 24 hour no charge cancellation. Monday morning I found I needed to change the dates of the flight. AA wouldnt waive the $200. Change fee, on the non refundable flight. I called Expedia, explained my problem, and the rebooked my flight, with full refund! They explained the 24 hour policy meant business work days, so Sunday didnt count. I wrote recommendation for Expedia on all my social media, after that! So great to find a company worthy of a positive review! Thank you, Expedia!

I booked a "budle trip", roundtrip air, hotel and car. I personally made an error and immediately called Expedia and they cancelled the flight and re-scheduled us with another carrier. However, on my credit car the charge from the cancelled airline was posted in the allotted time so I telephoned Expedia. Eventually I was connected with a supervisor named GERALD who did an outstanding job of navigating through the red tape and handling my problem. Now I don't travel as much now but when I get great service like what was provided by GERALD, I can be assured EXPEDIA will do the job or make it right.

We purchased around the world 5 stops ticket. In the country we visited we arranged drivers to pick us up and take us back to the airports and when we arrived at the airport they were there is was really nice not to worry how we were going to get to the hotel from the airport. We also booked our day tours that we did in different countries and we found that we were the only ones that go offered the little extras (eg lunch provided, VIP tickets, express entry etc) over people who booked through other websites and even through the tour company directly. It was nice knowing that we were looked after. I will defiantly book through them again

I am so amazed by the customer service they have! I accidentally booked the wrong dates for my hotel and of course it was non-refundable but I did buy the hotel protection so if I needed to cancel. So I give them a call (I wish I remembered who because she was amazing) and the lady who helped me was so kind and understanding and called the hotel for me and cancelled it. She was so quick and helpful! Not only did my hotel booking get refunded she also refunded my hotel protection plan as well so I didn't even get charged the fee of canceling. Seriously a great experience that just made me have a great first impression! They really go above and beyond to help you as a customer!

I love traveling and I like a great accomodation, even better if I can find a website which puts trip and lodging together at great affordable prices. This is what Expedia does, and does it well. I've been able to find great prices for December in New York or a great weekend in Lisbon. Sometimes I also check Expedia to find deals within a few miles from where I live. I simply think this is one of the best websites for traveling and tourism.
They send tons of emails, so it's better you have a dedicated newsletter address to repvent your personal email from being flooded with their great offers, or simply change it once you've experienced the entity of their mails.
If you are looking for a great holiday, look no farther, you've already reached the best place.

I travel a lot and I can say that Expedia is my go to app (cause I use the app) when it comes to booking a plane ticket or a hotel room. It's very easy to use, it (app) has some glitches but those can be fixed. It has everything you could ever need. From hotel reviews to fare comparisons, Expedia has it all. Whenever I'm not being flown from one place to another by a private jet, I don't even go to Delta, AA, Southwest, etc. Anymore. I just click on that yellow Expedia app and securely book/find a flight even up to the very last minute. Seriously, because they have my credentials (don't worry about identity theft or scams btw, I can assure you that they are atrociously strict about security and privacy) just pick a flight you want to catch, run to the airport and you're done! Easy as pie. (Pie is very difficult but, uh, you get what I mean! Lol)

We've used Expedia several times, but it's when there's a problem that you really get to find out how good they are. We experienced that problem a couple of weeks ago. A week before we were due to head off to Rome, my husband was hospitalised and given the diagnosis of MS. Although he was well enough to come home a few days before we were due to travel we knew he wasn't well enough to travel, and the GP confirmed that. I called Expedia the day the GP advised us not to travel, 3 days before we were due to leave. The customer service rep was kind, patient, advised us what refunds we were due (100% of the hotel costs, nothing from the flights) and gave us the airline's telephone number to contact them. I then asked about cancelling our prebooked taxi transfer which he dealt with but again confirmed there would be no refund payable. I asked if he could confirm that by email for insurance purposes, and he asked me to stay on the line while he did that. Something happened while I was holding and I got cut off. I suspected he had cut me off so he didn't need to do the email, and so I then got onto the travel insurers. After that call I got a 'missed call' notification, as the Expedia rep had tried to call back to let me know he had emailed. Can't complain at that, I think that's excellent customer service. OK, no refund from the airline or the taxi transfer, but that was in the small print, nothing I didn't already know. To be honest, I was pleasantly surprised to get anything back. Fingers crossed customer service is just as good with the travel insurance!

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes. I got an incoming within fifteen seconds. I explained my story to the customer service representative and he told me about how this particular reservation cannot be cancelled, but however, much to my surprise, he told me that he is going to call the hotel and see if he can get the hotel to agree to cancel reservation for one room. After being few minutes on hold, he came back and said that no one with the authority is available at this time (it was 3 AM Bangkok time) and I should call Expedia back in few hours. I obliged and called them back. The second customer service representative was equally helpful. She said she found some notes left by the previous representative and she is going to call the hotel right now. Long story short, she managed to cancel my extra reservation. This is the most helpful and not to mention sympathetic customer service experience I ever had. I am off course happy to get my refund but more importantly this was a very pleasant experience through and through. Very well done Expedia!

I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #***751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.

Horrible! Horrible! Horrible business. Do not use this business for anything! We booked a hotel with Expedia. When we arrived at the hotel, we found out we did not have a room because they was all booked up. It did not matter that Expedia took our money and sent us a booking number. All hotels where booked up in this area, we has no choice but to drive the 5 hours back home. After spending 3 hours on hold and multiple calls to Expedia, they confirmed we did not have a room and would issue a credit. After a 45 minutes we was told we would have the credit. Still waiting for it to show up on my card. Do not use this business. They didn't care we had no where to stay. Lesson learned, book directly with a company.

From a very frustrated individual who had booked a trip to Key West on February 14, 2022 for a getaway through Expedia and purchased Travel Insurance due to COVID-19 and traveler age concerns. I believed I was protected for cancellations with a full refund option. The policy seemed to state a 100% refundable clause, but I feel misled. The cancellation terms were not clearly explained, leading to confusion and a mistaken cancellation. The focus on profit over people is disheartening. I aim to dispute this matter, as I feel taken for granted. I misunderstood the policy's importance for a potentially cancelled vacation. I seek understanding regarding a refund and propose repaying $159.27 to the insurance, letting them retain the $683.57 down payment, and discussing the $2,858.02 balance.

Cancelled flight during Covid 19. Flights resumed last month and wont honor new bookings.

keep delaying our refund for two years already. always said it is in process of getting refund to our CC. stay away from this company ever

Always a great trip when dealing with Expedia! I tried Priceline only once and it was so terrible! Expedia is BBB accredited and Priceline is not. I should have known better. Now, I know.

We were given false information that the representative worked for Hilton at the hotel. We did not know it was Expedia. She did not give us the correct rate. We bought the insurance and are having trouble filing a claim. We need to cancel reservation

Reservation made on 8/3/2024 H9010054

Mark & Loretta Sladek

1824 S HArvey Ave

Berwyn IL 60402

[protected]

Booking Hotel Hampton Inn Jamestown (16 /05/24) entered correct dates when booking. Somehow the app changed our dates to 29/05/24 to 30/05/24 when we confirmed and we couldn't correct it. We then sent emails etc and like now we can not talk to any one and I doubt we will be contacted.

I cancelled the booking at the Hotel next day 17/05/24 but the booking went through from Expedia. The Hotel informed me the receptionist had no right to cancel and I had to take up the issue with Expedia.

pls contact me on [protected]

Ian

Re: Itiniery [protected]

Please help us understand why we were mislead with the cost and the room that we stayed at on March 28 2024 in Jasper. Alberta We booked the room for 96.00 CAD. We got charged 179.00 CAD for a room that didn't resemble the actual room to the room we saw on your website. The room we got was not nearly close to the one advertised and find this very misleading. We believe you charged us for a completely different location. On the website it is still showing 96.00 CAD for the Tonquin Inn. At first we thought it was a deposit we had to pay but have not received any refund.

It was not worth the money taken from our credit card. I would never have booked that room for that money. I have not had any issues with Expedia until now and I use this to book all my hotels. Please look into this and advise on how you will proceed to rectify this major error as it looks like you charged us for another room (location)

Thank you Luka Katchutas and Mira Skara Katchutas

Very bad experience dealing with expedia to book an all inclusive vacation. I will book directly with the vacation provider the next time. I never received a confirmation email once I booked... So when I submitted a request to be contacted by customer service for a problem involving ''vacations'' and ''itinerary'' I was contacted by one Stephen who told me he couldn't locate my reservation and was told to call sunquest directly. Upon doing so I was told that having booked with expedia they were to send the the documentation and itinerary... The individual at sunquest was gracious enough to provide the itinerary number which wasn't even her prerogative. Upon calling expedia at the number they had contacted me from which I presumed was the correct number to address a vacation package itinerary issue the gentleman namely Stephen accused me of not having booked with expedia, when clearly, I was dead sure I had. I provided him with countless bits of information which he couldn't use to locate my reservation, finally I did a conference call between a reluctant Stephen and Sunquest to sort out the matter... Finally the polite individual at Sunquest explained that since the package was booked on expedia it was their responsibility to provide the itinerary and necessary documents... Stephen attempted to brush me off by giving me the number to call and I requested for him to warm transfer me over to the right department... After 15 minutes on hold, I was cold transferred to one Ray from the EXPEDIA TD VISA REWARDS DEPARTMENT... At the very least Ray stayed on the line with me and transferred me to the right place where one Allison accused me of not dialing the right number and not reaching the right department and not having a reservation code... Being frustrated as one can imagine I explained for the 6th time that I never received a confirmation email with the booking code and therefore was unable to provide this confirmation code when I requested that the VACATIONS department contact ME for a question concerning my ITINERARY. Furthermore Allison told me she was unable to compensate me for my time and stress after over 5h of back and forth calling between expedia departments and sunquest vacations... She finally sent me my itinerary with my documents after being on the phone from 7:20 till 11:40 am less than 18 hours before my flight... I asked to be transferred to her manager and asked for her to explain my situation to her... When I was transferred I asked one Evelyn if Allison had provided her a brief synopsis of my frustration... She answered yes, Allison told me you called the wrong department... I was livid, not only are expedia employees not equipped to handle a simple customer request they belittle and take their customers for a fool... Once again I explained to Evelyn that upon making a vacation itinerary request from customer service on expedia.ca I was contacted FROM EXPEDIA concerning my issue... I was told TWICE to call the vacation provider being accused of NOT BOOKING WITH EXPEDIA... Finally when performing a conference call with Sunquest and Expedia I was transferred to TD REWARDS VISA EXPEDIA VACATIONS before FINALLY being transferred to the right department being accused of not proving the right information and not being able to select the right department from the call number... The manager Evelyn didn't seem to understand my frustration of over 5h of arguing on the phone retelling my situation to over 6 people and being accused of not booking with expedia when clearly my credit card was charged and I never received a confirmation email. Finally when I asked what could be done for compensation Evelyn had the nerve to ask why I deserved compensation... Expedia customer service does not value the well being of their customers. I was offered a 25$ voucher for expedia, I told her it wasn't enough and she launched an investigation to see what other compensation might be considered... I have lost confidence in expedia, I was taken for a fool by most staff members... The only competent employees I spoke to were the two from Sunquest and Ray from TD VISA EXPEDIA VACATIONS who wasn't even from the same departments... Very sad experience with expedia... I am only glad I received my itinerary and documents and will not have to deal with them in the future... I booked with expedia to receive the expedia points but I would have booked and will book directly with Sunquest in the future to avoid being hassled, belittled, and accused of being dense from expedia customer service.

Expedia doesn't have any idea of what they sell!
Back in March of 2023 my wife & I were lining up a trip for my sons college graduation which would probably be the last trip we would all take together.
1st we tried Priceline that was a disaster because they booked the same trip flight hotel & all twice (2 times).
I guess they thought I was bring along a set of clones or something.
I went through hell getting my money back after emailing the CEO daily.
Okay back to Expedia:
1st they got my wife's last name wrong not once but twice. It didn't match her passport so she wouldn't be able to get through customs.
I ended up booking her flight myself with the airline.
2nd I requested a ground floor beach view (I paid extra for that because my wife is disabled) I verified it with Expedia & called the hotel to verify the same. The Royal Decameron Montego Beach.
Well we arrive at the hotel on said date which we were to stay for eight (8) days great.
We check in & are given a room on the fourth floor no elevator okay I will straighten it out later.
So we go up to the room & I go back to the front desk & explain that we paid for beach front 1st floor not 4th floor.
I am told they have no rooms like until tomorrow so I would have to check out prior to 1100 hrs (11:00 A.M CST) & they would have the room ready for us.
Next morning comes & we did as directed.
Problem no room ready as told
I am informed the room will be ready by 1200 hrs (12 noon cst)
Okay I can live with that so I thought
1200 hrs. Comes still no room (they were given more than enough notice)
We ended up falling asleep in the lobby until I got really pissed off & asked for the manager.
I got the manager & informed her that I have been waiting over 3 hrs for my room which I was promised & verified back in March (it's now June)
I informed it's going to be a little while longer
What
I informed her that they owe us over three (3) hrs of our time & I will go to the said room & clean it out myself & everything will go out the sliding glass door to the beach & I might forget to open the door.
Needless to say in less than ten (10) min. We had the room.
They room was twice the size of the one we were in & like twenty (20) feet from both pools.
Then we had the TV remote problem there was no remote in the room.
I went down to the front desk & informed them & was told they would get one there right away.
Guess who the remote was until 2030 Hrs (8:30 P.M. cst)?
ME (this is after a number of times requesting it)
The patio only had two (2) chairs so I decided it need some sprucing up to make it more homey esp. After the aggravation we went through.
I grew up on Long Island, N.Y. Where we stole anything nailed down or not so now it was time to revert back a few decades.
Night came & it was time to go on covert operations & put on the cami's to spruce up the place.
1st a couple of lounge chair disappeared & ended up in our patio & room along with a table & a large vase from the smoking area full of sand
Still didn't look right on the patio we need more shall I say obvionce so a few Palm trees with planters & Tie plants decided they wanted to move to the patio from around the Hotel.
Still wasn't the right look we were missing lighting for the patio so a bunch of their solar lights served the purpose.
Needless to say the next morning my wife & son got up & asked me were did all this stuff came from?
I Replied: what stuff?
They replied: all this stuff.
I replied: You weren't happy with the patio the way it was so I went night shopping, You have no idea how It was the dodging security guards with this stuff.
They are lucky I gave up drinking otherwise their kegs of Beer & liquor inventory would have come up short also just like we used to do breaking into bars when they were open & stealing their kegs or car dealer ships for tires & stereos, etc.
Needless to say my son confiscated my cami's the next night because I wanted some of their statues now for or patio.
Well so much for me scrounging anymore.
The Gym was no where near as advertised or the beach hardly any lounge chairs or cabanas as advertised.
The bathroom was a far cry as advertised all of which we took pictures of among other things of the place.
Then the women on the south shore of Long Island you would go to the beach & have a ton of eye candy.
Here you were surround like you were at Blivit Beach (Blivit is ten (10) ponds of crap in a five (5) pound bag) & these things are wearing two (2) piece thongs! Golo or Slim fast would make a fortune there!
This one kid about 10 years old was so fat he couldn't get out of the pool by the ladder without his mothers help!
This kid looked like a younger version of the Michelin Man or Mr. Stay Puff the marshmallow man.

There was one (1) thing they didn't advertise & that was Cockroaches.
Thank God I put a wet towel at the bottom of our door so the couldn't enter.
We must have counted at least 12 of the guys averaging three (3) inches in length.
After all of this & a few other things we had enough of this place & I booked a flight home only 4 days into the trip as we were supposed to stay 8 days.
So the evening before we are leaving at around 2200 Hrs. (10:00 P.M. CST) I can across I think it was Cockroach #15. I have to say it was nice enough to stay & pose for the camera for a couple of photos.
So after the Cockroach photoshoot I caught it by the leg in front of a few ladies to their horror & proceede to the front desk with my prize.
As I am getting to the area of the front desk you have the bar & a large room that all these people are partying in at the time.
I figured I might as well have some fun on my final night there & show over 40 plus people to witness my find of the night.
I walked into the middle of the crowd (Cockroach in hand by it's leg) & yelled out: "May I have everyone's attention please?"
Everyone quilted down & looked at me.
I then asked: "Has anyone misplaced or lost this marvelous specimen of a Cockroach?" (As I said that I held it up so all the people could see it was very much alive dangling by my fingers trying to get away.)
I made sure I didn't say Roach because everyone there would have pulled out a clip thinking they could smoke it.
Needless to say all the people scattered away from me & ladies screamed.
Then I asked If anyone wanted to bid for it & we will open the bid at 50 cents?
No bidders.
Next morning it was time to check out & I asked for a complaint form & a bill.
The manager was there as I reviewed the bill & aske Me: "Is there a problem with the bill?"
I replied: I was checking to make sure I wasn't being charged extra for the Cockroaches so I guess they were included free of charge."
A bunch of people heard me say it loudly.
I requested a refund for the time that we were not staying & was told I had to deal with Expedia for a refund.
So I got home downloaded my pictures & their that they advertise attached them to a more indepth letter with proof of check out (Plane tickets etc.) and emails exhibits "A" - "N" Their photos & actuals to the CEO in Seattle WA Requesting a refund & a copy of such to my credit card company.
Still waiting on a reply from Expedia.

BOOK YOU TRIPS & FLIGHTS YOURSELF LESS AGGRAVATION.

Jan.26, 2004 Expedia [protected]

I booked a flight round trip Toronto to Montreal on Porter Airlines and a hotel stay with Ruby Foo's in Montreal through Expedia, Jan.27-29.

The person booked my flight to city airport in Toronto but I said Mississauga airport not downtown city airport.

When I noticed the mistake I called back. The second agent changed the flight and said I would be given a refund but had to pay Porter directly the second time by credit card which I did.

The bill charged me on Master Card says 1,0237.87.

As I was told I would be credited back the double flight, I am still waiting the credit back.

I booked a reservation with hotel greencaps itenaray number [protected]. I canceled the reservation, but the hotel charged my debit card $51.46. They said it's not there fault even though they provided the hotel with my debit card information.. I tried to resolve this for three months they've lied to me and altered records. They said it was pay later, but they gave the hotel my information. They should be responsible for the hotels you do business with.

Oh they are pleased to refund me? After they closed early and left my wife a stranded at 11pm (She was there before the rental car were supposed to close and the other agencies said they went home early). So what is the POINT of making a reservation through Expedia with accurate flight info just to have these people roll out early from work? Do they not treat Expedia reservations as real? This is the second time we've been stranded. Do your third party reservations might nothing? Then why use you?

How many of you can say this: my wife arrived 3 hours early as directed to Osan Air Base in Korea, had a layover in Japan to gas and get more people, got to SEATAC 10 Hours later, checked into a New airlines with bags and two pets, 4 hour layover, 5 hour flight to DC, just to get bags and pets, find out your Expedia reservation was bull$#*!, no other car agency would even call her a cab or Uber ( they live there and acted Like they didn't know a $#*!ing number at 11 pm), ONLY when my wife, on military orders, crossed the median outside, spilling luggage into the street and almost the cats, did a great AMERICAN taxi guy come to help here and get here to her hotel. Cost that your company cost me: a taxi ride, there were no cars available the next day, so another night in the hotel, and then, a REAL BOOKING, through a real car site directly, the following day. And the reservation at the hotel she was supposed to drive too on time. $$$$$ the customer gets D#_%? on and you expect to roll out Expedia One Way when you can't book and promise a rental car when needed? We've been using your service for 15 years. NEVER AGAIN. I've been traveling for work for 25 years, never again. I'll directly tell you the pain and failure your company caused (this isn't the first time). I will never recommend your service to anyone again. Especially since you like to leave military spouses who traveled for 30 hours completely F?$)& with no concern, traveling overseas, bags n pets in hand, with a closed down counter, no car, no help from any $#*!birds in the rental facility to help call a cab?.only a True American saw her struggles and came to her rescue to get her to hotel?.and this DCA, our nation's capital?.after serving 25 years I served the military, mostly forward in front/overseas locations (so you people don't have to), this is what we get when we finally come home too. It's an absolute disgrace and people should be warned your company CANNOT and WILL NOT DELIVER what you put in your companies Mission Statement.

I don't see a single board member willing to take that trip and deal with what my wife had to because companies like you don't care about people anymore, just profit, no matter how the trash panda service was or how the individual traveler had to rescue themselves?.this company statement below is $#*!.

WE BELIEVE TRAVEL IS A FORCE FOR GOOD
When we power more travel, we unleash more opportunities to strengthen connections, broaden horizons and bridge divides.

Our mission is to power global travel for everyone, everywhere.

I am a medical student in St. Vincent and the Grenadines. I bought *** Ticket from Expedia on Monday June 8, 2020 against the next available flight which was July 2, 2020. Before I bought the ticket, I called *** to confirm that the ticket was real because part of the problem is that these fraudulent online ticket agents took advantage of the chaotic situation created by this COVID-19 to put ticket that does not exist online at a very cheap price and after people buy it, they cancel it. And they collect "fees" of about 10% from people to process their refund. *** confirmed the ticket exists over the phone on Monday June 8, 2020 and they had the same flight on their website at that time selling for $776.00 and Expedia was selling the same ticket for $573 and I bought it from Expedia. By Monday June 22, 2020, *** sent an email canceling the ticket and stating clearly that they won't refund money but instead a Voucher that I may never need because I won't have a need to fly ***. This was to be my only time to fly *** in the first place. By Sunday June 21, 2020, St. Vincent and the Grenadine had it on their Local newspapers that *** was resuming flight to St. Vincent "*** Resumes Service To St Vincent And The Grenadines On July 2nd" And by that Sunday, *** has reduced the price of that ticket on their Website from $776 to $573.00 in an apparent effort to lure more people to buy the ticket when they know they will be canceling the ticket the next day. By publishing the flight in Local Newspapers and reducing the price from $776 to $573, they were promoting the sale of a ticket they knew they were going to cancel the next day. So, I concluded that *** knew they would cancel the ticket but stepped up their sales advertisement on the ticket to attract as much people to buy the ticket as they can get. It is now obvious that *** is colluding with online ticket agents like Expedia.com to rip people off. I was stranded in the Island, stranded with no flight to leave the Island and other options to get a ticket is now 3 time more expensive and I have no money and they are refusing to give me back my money because they are a big company and untouchable. After the ticket was canceled, I called *** and they said they would not refund the ticket but to force me to accept a Voucher that I may never need. And they were referring me to expedia.com because according to them, my money is still with Expedia.com but when I call expedia.com, they tell me that the cancellation was done by *** and that the no refund policy is the fault of *** and that they don't have my money. So, who has my money? That is why I am filing a complaint against the company that collected my money from my account. *** and Expedia.com were dribbling me, with each other passing the buck to the other. BELOW IS THE COPY AND PASTE OF THE EMAIL FROM *** "We regret to inform you that *** from Toronto, *** Intl (***) to Houston, George Bush Intercont (IAH) on July 03, 2020 has been cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns. Due to this cancellation, you may have the option of transferring the remaining value of your booking to an *** Travel Voucher, which has no expiry date, is fully transferable and can be used multiple times. You can also convert the remaining value on your booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles, or you may be eligible for a refund. If you purchased a refundable fare, you have the additional option of returning the remaining refundable value, minus any applicable fees, back to your original form of payment. Next steps If you booked with a travel agent or any online travel agency (for example, Expedia or ***), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking. For Aeroplan bookings, visit https://www.aeroplan.com/contactus for contact options. If you booked directly with *** (including aircanada.com, the *** Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting https://*** Thank you for choosing to fly with us. We look forward to welcoming you on board again soon. Booking Reference: *** I *** Please do not reply to this email - we apologize, but because it's an automated email, it does not accept replies. We've sent you this email about an *** product or service that you've requested - this is not a promotional email. Your privacy is very important to us. To see how we're protecting your personal information, please take a look at our Privacy Policy. *** Si le présent courriel n'est pas dans la langue de votre choix (français ou anglais), appelez les Réservations d'*** au et nous serons heureux de mettre à jour votre réservation et de vous envoyer une nouvelle copie de l'itinéraire"

I recently booked and stayed at a hotel in Denver, Colorado. Seeking luxury, I chose this hotel based on positive reviews and photos. Arriving early on June 6th, 2020, we asked for early check-in. As a frequent guest with loyalty status, I hoped for flexibility, but the manager, Dani, requested an additional fee for early access, which I declined. We returned at the standard check-in time and were informed about amenities and charges, some of which I had pre-paid. The valet service was not provided, and I self-parked. Our suite had maintenance issues, an unpleasant odor, and did not match the advertised quality. After a disappointing stay, including a hair found in my breakfast, I voiced my concerns to Dani, who offered loyalty points as compensation. Dissatisfied, I contacted Expedia on June 13, 2022, for resolution but faced poor customer service and was ultimately offered an insufficient $75 voucher. This experience has shaken my confidence in both the hotel and Expedia.

On October 6th, 2020, I booked airline tickets for me and my son through the online travel agency Expedia. I booked our flights online, leaving on December 14th, 2020, to December 27th, 2020. Our flight reservation was confirmed by Expedia via email. The next day, I received an email and text message alert from Expedia that part of our returning flight from Toronto to West Palm Beach on December 27th, 2020, had a changed flight number and time, which I found odd. On October 8th, I called Expedia's customer care line and inquired about the change. I was told that part of our returning flights were canceled without an explanation. I stated that I did not authorize a cancellation and asked for another return flight, but Expedia had no availability. While on hold, I researched consumer reviews about involuntary cancellations by Expedia and found numerous complaints. When Ms. R from Expedia returned to the phone, she said she could only issue a refund to my card ending in 1718. I agreed, expecting an immediate refund. However, Expedia informed me that the refund would take 12 weeks or more. I was furious and found this unacceptable as I needed the funds to book another flight immediately. I called the airline directly and was told they had already issued the refund to Expedia and did not understand the delay. I was advised to book directly with airlines in the future. I then called Expedia back, requesting to speak to a Supervisor, and after a long wait, I reiterated the airline's information. Despite this, Expedia repeated the excuse of delays due to the pandemic. I did not believe them and accused them of holding my money unnecessarily. My birthday is on December 11th, and my son and I had planned to fly to Innsbruck to visit my dying grandfather and spend the holidays with my family. Expedia's actions jeopardized these plans. I am requesting an immediate refund of $1891.30 plus the $7.02 Expedia fee to my account. I had also booked a hotel in Austria/Tirol and risked having to cancel that too. After this experience, Expedia asked for my feedback, which would be extremely negative. I messaged Expedia via Facebook and filed a dispute with my bank, hoping to have my funds returned by the following week. The airline had reimbursed Expedia promptly, so there was no reason for them to withhold my refund. I am prepared to escalate this matter to the DOT and take legal action for personal damages if my refund is not processed promptly for services not rendered and involuntarily canceled without explanation or authorization.