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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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12:00 am EDT

Booking.com Mixed Experiences with Booking.com

As someone who has explored various travel options, I must say that Booking.com has its ups and downs. While some users have praised the ease of booking and great deals, others have faced challenges with customer service, cancellations, and unexpected charges. It's essential to read the fine print and be cautious when booking through them. Despite some positive experiences, it seems that Booking.com still has room for improvement to ensure a consistently positive customer experience.

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3:39 am EDT
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Booking.com Not loose out!

ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!

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1:53 am EDT
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Booking.com Wonderful place to stay

Stayed at Tourist & Resort Hotel Cappadocia, booked through Booking.com. This Hotel classified as Four Star but the treatment we received was 5 star. My partner and I would like to thank, the house maid, the reception staff, the breakfast staff, the chef (who make the most amazing omelettes), and the doorman, and last but not least the manager, who made our stay the greatest part of our world trip. We arrived tired at 05:30 in the morning a car (driven by doorman) picked us up from the bus station and took us to the hotel, reception seeing how tired we were gave us a room immediately, while the doorman carried our two heavy bags upstairs to our room, and we were invited to have breakfast after a short sleep, everything thereafter was just as perfect. Cannot recommend this place enough. I would also recommend that any tours, ballon rides be booked through the hotel manager, he speaks perfect English, and did not rip us off, in fact he was cheaper than quotes we received from local agencies we got quotes from. Dates stayed 13/7/15 to 17/7/15 inclusive. From an Australia traveller couple

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Is Booking.com legit?

Our verdict: Complaints Board's thorough examination reveals Booking.com as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Booking.com stands out for its commitment to quality and security. Clients considering Booking.com should delve into its customer service record to gauge compatibility with their expectations.

Booking.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Booking.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Booking.com. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Booking.com has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Booking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Booking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Booking.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Booking.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Booking.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Booking.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1656 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Booking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Booking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast hotel inventory
    2. User-friendly interface
    3. Free cancellation options
    4. Verified guest reviews
    5. Competitive pricing deals
  1. Cons
    1. High commission fees for hotels
    2. Intense competition from Airbnb, Expedia
    3. Limited control for property owners
    4. Customer service can be inconsistent
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Booking.com Watch for "foreign transaction fee" by your credit card company using booking.com!

I was pleased with getting a hotel reservation in Tennessee using booking.com: good price, no problems. I went through PayPal; everything was tidy. I then discovered a foreign transaction fee assessed by BOA. I was informed that if I use my BOA card from a company located outside of the U. S (booking.com), I will have to pay a foreign transaction fee. BOA added a designation to my PayPal transaction with "NLD." I am told by a BOA associate that NLD stands for "Never Land." I didn't catch the designation for "D."

The folks at BOA graciously waived the fee this time; I think because I am a long-standing member. I did some research and discovered that the HQ of booking.com is located in the Netherlands, hence, "foreign!". If I use anything related to booking.com in the future and use my BOA card, I will be assessed a foreign transaction fee, and so will you if that is your preferred credit card. The fee was minimal, but for me, it was the principle of the matter. BOA may be a trendsetter or following behind someone else. I am retired and living in Tennessee, and I thought I would inform others of what I just discovered.

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Booking.com Good Caravan

I stayed at Barmston beach. Park Dean, I had a beautiful caravan great kitchen with big fridge and freezer spacious living room may only complaint would be that the double mattress had seen better days was sprung, I was in Rowan Vale, 4. I must point out that I stayed there mon'17th, may till 21st, 2021. But until now had no Internet, so maybe the mattress has been sorted out the living room with 32inc dvd combo flatscreen & proper so
Sofa & separate chairs had a door separating the kitchen & the kitchen also had a separating door from the bed rooms one with two single beds and the double with on suite & the bathroom with bath&shower, more like I home than a caravan facilities were very good & it's a five minute walk to the beach at the back of the park, you can walk along the beach to Bridlington in about an hour a lovely walk that brings you to bridlington Spar, I recommend that you can safe money on meals if you don't bring your own food to cookby using the Blackbull Pub in the village about 8-10, walk away from the park. Much cheaper for family meals and very friendly staff, As are the staff at the park I can't fault them!, Nice quiet place during my stay, Looking forward to using Barmston Beach Holiday Park Again!

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Booking.com Highly recommended for travellers

I have been a member of booking.com for almost 4 years. I travelled a lot for my business and leisure with my family. Each time I booked thru this website is smooth, the photo in website and actual condition is correct all the time.

One time in Nov 2016, my family and I went to Sicily, Italy for 3 days. Booked a hotel one month in advance. Picked a Villa location is beach front. Arrived in The Villa, greeted by the owner and his wife. They speak only Italian. My husband and I speak little Italian. They tried to explained to us that there was a small huricane hit The Villa 2 nights before we arrived, therefore, our room is a mess. He recommended me to another Villa own by his friend. Arrived in new Villa but I do not like it. It is not beach front and no linen and pillows ready. I've called booking.com and she called the owner of the Villa trying to solve the issue. She called me again and offered me different Villa with similar situation (beach front, kitchen ready, etc). She also able to full refunded my money from previous booking.

I think this is very profesional customer service who would go out of her way tried to call me and villa's owner to solve problems of all parties.

Booking.com can count on me as their customer.

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Booking.com Awesome customer service!

My experience with Booking.com's customer service was handled in a very professional and timely manner. I accidentally booked a hotel in SF that I was not intending to retreat at online and while trying to undo it, I confirmed it! I didn't realize it until I had received an email with a confirmation number followed by my computer error. On the website, if I had done it, a cancellation fee would apply if reservation was to be cancelled and I just did not feel good about it. I immediately called the hotel and explained the situation and they were not able to cancel my reservation, I would have to contact Booking.com. I reached representative ERIC and I cannot be more thankful for his understanding and going out of his way to cancel and waive the fee for me! I was put on hold for about 10 mins and ERIC came back on to apologize for the wait and explained to me that he had to contact three agencies to get them to cancel the reservation without any fee. I was ecstatic and thanked him for going above and beyond! Such a genuine representative! Although the hotel was not for me, I definitely will be using Booking.com for the one I'll be SURE of this time. And I'll book it properly! (: thank you again, ERIC! We need more people like you in this business!

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Booking.com We have used Booking.com on many occasions

We have used Booking.com on many occasions. We travelled to over 35 countries and we are pretty fair in our reviews as we're an elderly couple. I am also a very senior contributor for Trip Advisor.
We stayed in Hotel Sentral in KL Malaysia about a week ago. Prior to that we had a fantastic 12 days in Subang Jaya ( 4 nights at Grand Dorsett), 4 nights in White Lodge Langkawi, 4 nights in Noordin Mews Penang. We only picked Hotel Sentral because of it's proximity to K
L Sentral. After the first night my wife was bitten by something and she was breaking out in rashes. I went to a Chemist nearby and explained the symptoms and he got me the medication from 1 spot in the front of the counter for bed bug bites. The location of the hotel is good and so are the staff. Breakfast was also OK but who would like to be bitten by bed bugs while on holiday. My wife wrote an honest review but Booking.com did not publish it. Even the Hotel Management apologized to my wife but not Booking.com. I would advise people to desert them in droves. They are dishonest. I read a review on Agoda where a customer complained about the same problem and got a refund. I would strongly recommend people who are travelling not to use Booking.com and also Sentral Hotel. After 10 days my wife has still not recovered.

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Booking.com Exceptional Service by Isah at Booking.com Transport - Above and Beyond Support

I recently had an extraordinary experience with Booking.com's Transport Department, all thanks to a wonderful individual named Isah. Facing unexpected delays with my flight, I found myself in a bit of a predicament regarding my taxi booking. It was during this stressful time that Isah stepped in, not just as a representative, but as a beacon of support and understanding.

From the moment I reached out, Isah was there to calm my nerves, reassuring me that I was in safe hands. He went above and beyond to accommodate my situation, ensuring that my taxi booking was rescheduled seamlessly amidst the chaos of travel hiccups. His empathy, professionalism, and unwavering dedication to helping me navigate through these difficulties were nothing short of remarkable.

Isah's exceptional service and the assurance that "he will do whatever he can to help" truly set a new standard for customer care. It's rare to encounter someone so committed to the well-being and satisfaction of customers. This experience not only alleviated my stress but also reinforced my trust in Booking.com's services.

To Isah and the entire Transport Department at Booking.com: thank you for turning a potentially disruptive travel setback into a testament to outstanding customer service. Your efforts are sincerely appreciated, and I look forward to relying on your services in my future travels. Isah, you are a true asset to your team, and your dedication deserves the highest praise.

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Booking.com Customer service complaint

Booked a room and 10 hrs later tried to cancel
1st problem automated system had no choice for customer to cancel so picked 1st option got no where with operator 2ed choice again not the right choice but she did transfer us to the right department, where I was told right away to calm down, I was a bit excited to get the right department after being on hold for almost 45 min altogether and was talking fast because I was cut off once already, so I slowed my talk then I was told to stop talking and listen to her! That's when I had enough I asked to speak to a supervisor, I was never transferred, I told her she needs to listen to my request to cancel, she informed me that I can and would have to pay a hundred dollar penalty when the room only cost $106 I asked again to speak to a supervisor she then told me she would speak to the supervisor and get back to me this went back-and-forth for quite a while the total phone time was two hours and 10 minutes in the end the hotel manager agreed to cancel our reservation because it was less than 24 hours but booking.com had no intentions of cancelling it and if it wasn't for me to keep pushing for a supervisor or the manager of the hotel we booked through we would've been stuck with that reservation so disappointed with the customer service in the way the people speak to customers and keep in mind we went through three different operators all of them had bad attitudes I'm going to file a complaint with them, it's a good thing all calls are recorded I'll just show the bad customer service I would never use them again I don't care how cheap they are I'll pay an extra $25 and go with a reputable company

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Booking.com We have used booking.com to book accommodation for

We have used booking.com to book accommodation for our 6 week trip to USA and Canada. We have found one hotel in Newark that makes untrue statements and as this was the first we booked for our trip we did foolishly book the cheapest option which has cost us ?112 to cancel both bookings! I was hopeful that if I contacted booking.com and told them how undisclosed extra charges learnt from an email to this hotel had forced us to cancel that they would help not wanting this type of hotel on their site? But after reading many posts on this site about the very poor customer service you have all received I do wonder if I too should cancel all bookings with booking.com and book personally myself? So if a booking.com customer service rep wants to reply and satisfactory deal with my concerns please do! As at present I am far than happy with booking.com!

I always speak as I find. So my advice to all the people that post complaining on this Booking.Com site is when contacted and requested to supply your booking numbers? Do it if you haven't done so yet? I did using the email address supplied? One day later I received an email reply from Booking.Com customer service telling me they had contacted the hotel direct and due to my concerns and circumstances the hotel have decided there would not be any cancellation fees made for cancelling my booking. So as far as I am concerned Booking.Com do care about their guests booking rooms with them and will step in to assist if you need them?
So we are now happy to leave all our booked accommodation in their capable hands for our road trip as I now know they will be there if I do need them all I have to do is ask!

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Booking.com Fraud and Booking allowed it

On Oct 19,2022, I booked a Penthouse with Booking.com. This booking showed they were new with booking so that is why I thought it was such a low price, trying to drum up customers etc. The Penthouse was priced at 359.00 per night in Las Vegas. The listing for this booking is Luxurious Las Vegas Penthouse Balcony w/ Jacuzzi. That evening I received an email from the so-called owner of the property with an address to pick up the key. When I punched in the address to my map the first address came up to a Chevron Gas station, when I asked for the address to be verified the next address was a two-story privet home. I thought this was odd, why would I not be showing up at the Penthouse to check in? The next morning, I contacted Booking after being hung up on twice when I asked if these properties were verified to ensure this was not fraud, the 3 person I got told me absolutely they verify the owners of the properties. I asked the booking rep are you sure these properties are in fact owned by the people who are listing them, again yes we verify the property owners. I told the rep I was not feeling comfortable about this and would like to do a refund so I could book with a different listing, I was told no this was nonrefundable. Now with the weird stuff going on you would think the safety of the customer would be a priority. The booking rep puts me on hold and calls the property own, because we also have an issue with check in. The so-called owner sent me a message saying I could not check in until 4pm, this is late for a check in and I had also said most check in times are between 1pm-3pm. The rep gets back on the phone with me and says the owner is fine with me checking in between 2pm-3pm. I was given the so-called owners phone number which I call. A man answers and says his name is Joshua, he explains the address that was given was a mistake by booking, he sends me an email through booking that says to meet him in the lobby of the Palms Palace Casino Hotel at 4pm, when I questioned the 4pm check in he tells me the maid he has will still be there cleaning from the night before that is why the late check in, even though he told the booking rep it was not a problem to check in between 2-3. He also tells me he is the owner of the Penthouse, and the reason he has to meet me in the lobby is because he is the only one with a key. I told him I would call him at 4 or close to it when I was near the hotel so we could meet for the key. I was still feeling uneasy about this but booking refused the refund and assured me they vet the property listings/owners to make sure everything is legit. 3:20 I text Joshua I was 25 min out, and should I pull up at the valet parking? No response. 3:45 I call the number given; the phone is now turned off. Now I am panicking. I arrive at the hotel and Joshua's phone is still off and no response. At 4pm I went up to the front desk and ask to talk with the hotels Manager. He comes out, I show him my booking and the message from Joshua the so-called penthouse owner, I also show him the booking.com listing for the Penthouse. The property manager proceeds to tell me I was just scammed. First no one by this name owners our Penthouses, also the pictures that are on Booking aren't even their penthouses. They look nothing like what is being advertised. Also, their Penthouses rent for 3500 per night. I now have to fill out a report with the hotel because now there is fraud involved with this hotel, they are advising me to call the police which I do. While waiting for the police I call booking and tell them what has happened. After the long bull of "I'm so sorry this happened to you, I will help you fix this" I'm then told they are going to help relocate me into a room because we are now with no room, and Vegas is mostly booked do to 4 concerts going on this weekend. Here is where it gets fun. I was told by the booking rep they would contact me back in 30 min, but they do need to contact the so-called property owner. 15 min later I get a call from a man who says he is from Booking and needs information to get my booking refunded, unfortunately their having problems with their system and he cant see my profile/booking so could I give him my password so he can log into to see it. I'm believing this is in fact a booking rep because they were supposed to call me back within 30min to get me taken care of. I give it to him. He then asked me to verify my card number I used on booking to book the Penthouse, again I give it to him. When it downed on me something was wrong is when I asked for a ref number, he couldn't give me one, then I asked his name, he would only give me his first name, but them when he asked me for the 3 digit code on the back of my Amex card, any one who works in accounting and deals with credit knows Amex numbers are 4 and not on the back of the card. I hung up and called booking right back. This has now been 45 min since my first call to booking. I was then told they never called me because they called the so-called owner who in fact answered his phone and told them I was checked into the Penthouse. Instead of booking calling me to verify this, especially after just telling them I spoke to the manager of the Hotel and this was fraud and the police were on their way, they took his lying word and never called me back. I looked at my phone from the guy who supposedly called from book, and the call was from Quebec, when I called the number now this phone is off and taking no calls. Guess who just called me, the guy who was scamming me from the very beginning. I told Booking all of this, and now I'm in tears because I just gave this person my card information etc. Now booking has still not refunded my 359.00. I finally get an email from Booking after calling yet again to see if they found us a new location. I am then told yes, they did, it will however cost me an additional 350.00. Now remember booking has charged my Amex card which has gone through not pending, and they already have 359.00 of my money. I have driven from Washington State to Vegas, out my money, no room, and have had a person continue to committing fraud with my personal card, info etc. Now I'm told I will be putting out an additional 350. I blew up and told them to return my money, however I just spoke to Amex who is refunding the money and filling a fraud report as well. The police finally come and tell me this is internet fraud, so it must be filed with the FBI. Which has now been done. I know this is long, but I wanted you to know what has happened and how booking can not be trusted to put the safety of their customers first. This could have been solved and delt with that morning when I originally called, but no the rep was adamite the money was nonrefundable and even though all of this was unusual, and the customer felt uncomfortable it didn't matter as long as booking got their money. All of this was totally avoidable.

I want you to think of this, what would have happened had this been a situation where it was a lone woman who was told to pick up the key at some random place, and a rep from booking reassured her they vet these so-called owners of these properties, so everything was ok, but they were not refunding this person's money even though the person was feeling unsafe. Is this a company you really want to keep in business? And trust to keep you safe from online financial fraud, and safe from Physical harm all so they can make money? I am going to make sure booking does feel the sting behind this terrible act. I am putting my story on every media outlet I can. I am going to send this story to anyone who will listen, I have filed a report with the FBI, I was told this happens more times than not. Especially with companies like booking and air bnb. I am also meeting with a Attorney on Monday, if anything else comes from this person getting my info, and now having to call all my card companies and change all my cards, pin numbers etc., if anything happens to my identity because of their lack of due- diligence I will hold booking 100% responsible for it all moving forward. I also have filed an FBI report on file. I have spoken with multiple people in regards to this. I'm making sure this doesn't happen to another person.

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Booking.com Dishonet, unprofessional and misleading service

What do you think I should do to resolve this situation?
In the last few months my ff and I have been planning a ski trip. A couple of months ago, a few of her friends decided to
Join us, and so our budget changed. Excited, we decided to go to Avariaz, a village in France.
We found a hotel called L'Amara, owned by Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en), offering apartments of difference sizes of 2,3 and 4 bedroom.
Looking for the best price, we found the same 3 room apartment on booking.com (http://booking.com/), and booked it, no before booking our flights to Geneva, all excited for the holiday.
That's where the good part ends.
It wasn't a couple of hours later when I found that the 3 room apartment, is in fact not exactly a 3 room apartment. It was a 2 bedroom apartment, with a living room. Horrified, but not to worried, assuming booking.com (http://booking.com/) is a large and responsible
Company, I called them and asked what to do. I was wrong. Booking.com, initially admitted that the description was wrong,
But jumped on the opportunity to try charging me a cancellation fee, but also said that they would contact the hotel, because it's ultimately "the hotel's fault", and see what can be done. "You don't need to cancel it, we'll sort it out", they said. "We'll contact you back tomorrow".
And I believed them. Nobody called the next day.
I called again, and asked about what happened, but nobody knew, and so I had to tell them my story again. Erdem, the agent, said he would contact the hotel right away and ask them to provide us with the actual 3 room apartment, but a few minutes
Later, he said there were no 3 bedroom apartment available, but that the hotel would "help" when one becomes available.
Since I didn't know what "help" actually meant, I asked for clarification. Erdem, then promised to investigate this and call me back the next day.
Erdem never called. And so this time I had to call again, and go through the story in the third time. Francisco this time,
Went through the same conversation with me. A 3 bedroom apartment wasn't available, so he would get the hotel to provide us
"Don't worry, we will fix it". He stated.
Francisco, again, never called, and I was seriously running out of options. 5 days have passed, and nothing has been resolved, either way, except a lot of money taken out of my account.
I called again, asking to speak to Francisco, but nobody seems to have found him. Telling the story again wasn't something I wanted to do, but I tried, again, only to be rudely spoken by another adviser claiming none of this have ever happened.
Feeling I had no choice, I contacted booking.Com's PR office and complained. An email came through stating they are sure this would be solved.
I wondered what the law had to say about it, and obviously booking.com (http://booking.com/) as any other company or even a travel agency, must take full responsibility for its words and advertisements, so what David said was just a "small lie" in his mission to wear me out. I didn't agree with David, and after an intense conversation, David, finally agreed to investigate the option of providing us with another room and call the next day, regardless or progress, just to ensure I don't have to call again and explain things, one more time.
David, did not call until 6:00pm and I was getting worried. I called booking.com (http://booking.com/), and spoke to another agent, who explained that there was a chance David was actually coming late. I then actually apologized and asked the agent not to message him.
If David was going to actually call, I wanted it to be genuine and not make him feel I was judging him based on his friends. The agent promised not to message him.
Less than 60 seconds later, David calls, pretty angry. Angry? Yes. He was annoyed that I called asking for him, when he was "going to call", and I found myself defending myself explaining why I called, instead of actually looking for a solution to the mess they created.
David, never called again, but Blunt, another agent, did. Ba lint's English wasn't very good, which was acceptable. His customer service skills were even worse, what was unacceptable. I picked up the phone and the first thing he said was "Hello, it's Blunt, you asked to speak to me, what did you want". I wasn't sure who I spoke to and asked for clarification. Blunt continued: "Hello, it's Blunt from booking.com (http://booking.com/), you asked to speak to me, what did you want?".
I don't remember ever asking to speak to him, but I assumed David asked him to call even though he never mentioned that and said he would speak to his managers. Blunt, even though he stated David asked him to call me, denied any of what's already been agreed upon. Not only that, Blunt continued and claimed that none of the information I was given was misleading, even though so far, the agents I spoke to, agreed, even though all of them promised to call and didn't. Is that not misinformation?
Blunt went further and accused me of lying. At that point, I felt so disrespected, I refused to speak to him further.
I then contacted the BBB, and complained. The next day, Maria, a soft spoken agent contacted me. Maria stated that she understood how the way the hotel was described was misleading and explained she would solve the issue, and myself, very frustrated, after hours on the phone and every day stress, wanted to believe.
Within a few minutes, Maria claimed she had a solution, by moving us to another hotel in the same category into a real 3 bedroom hotel. I was so excited! That didn't last for long. It turned out Maria didn't bother checking where the hotel was. 150 miles from the original resort, we already had purchased ski passes for. I genuinely thought she wanted to help. My red lights hadn't turn on yet, and they should have. This would have been yet another example of how booking.com (http://booking.com/) agents provide customers with the wrong information, but yet Maria was shocked and found it hard to understand. "But it says Avoriaz" she said. I think she was using booking.com (http://booking.com/)'s website - where the top results are the actual place, but as you scroll down, additional hotels are available.
Moving on, Maria promised to investigate further once again the option of either getting us a 3 bedroom apartment or an additional room in the original hotel.
It didn't take a few hours, and Blunt, the previous rude guy, emailed me stating nothing would be done for me and that since he noticed I spoke to Maria, he is also emailing on behalf of her. And yet booking.com (http://booking.com/)still claimed to be consistent and responsible, not to mention, sensitive.
I called Maria the next day. Maria explained that there was an internal battle between her and Blunt on who owns this case. Great. Now, not only that my holiday is ruined, not only I have already spent hours on the phone. Not only I was very stressed, now there is another obstacle, and at this point I was wondering whether this was real, or maybe another shady attempt to get rid of me, like David's. And I have given them my credit card details!
Maria and I spoke almost every day since then for about a week, every day, the same stressful conversation, every day, me chasing her up, every day, promises, the next morning, claiming promises were never made. At one point, Maria even claimed she never stated that the information was misleading. Talk about trusting these people.
After a while, Maria claimed she had another solution of putting us in two rooms at different hotel in a lower category, for the same price. Each apartment, she claimed, would have 2 bedrooms. I wanted to see the hotel, and Maria gave me the details: Electra, Avoriaz. Happy (almost) I went looking for the hotel. The description actually said 1 bedroom, one alcove. Not sure what an alcove actually meant, I looked it up. It turns out that an alcove, is actually a corner with a bed, and not a room. Frustration was not a word I that could describe how I felt. Why am I surprised though, it's not like any of these people have bothered up until not to make sure information they provide is correct. I called Maria, who still argued that an alcove meant a room.
At that point I contacted the Office of Fair Trade. I was told that:
A. David was lying. booking.com (http://booking.com/) is fully responsible for what's advertised on their website.
B. Booking.com is also responsible for their statements, regardless of whether it was advertised on the website or given by phone.
C. Because of the loss of time and bargain, which means they just wasted a lot of time and as a result I have no alternatives, they need to provide me with an alternative I would be satisfied with.
I then informed Maria, who in a shady move, immediately offed a very small compensation for this. This again wouldn't solve our biggest issue - where to sleep, and whether we're going to have privacy, which we have paid for, and a lot.
I then emailed Maria informing her what I thought, and cc'ed it to the CEO, who infarct, had been receiving my emails, but choosing not to respond. Too busy for customers or maybe just hiding under the table until the storm is gone.
I also contacted Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en), hoping they would have different standards of business conducts. I was wrong, again. Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en) charges paying customers to call customer service. So If you paid and something went wrong and it wasn't your fault, you still have to pay them about 0.5 gbp a minute, almost a dollar a minute, for the honor of speaking to a guy, who is rude. Rude? Yes. I called and first asked if I could have the regular number. "We don't have a any". That wasn't right. Every premium number has an regular number behind it. An honest honest would have been "I am not allowed to give it to you". At least. I then explained that this was a long story and that I had already paid for the room. Mr agent didn't care. "You don't have to talk to us then" he said, and hung up. I take it Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en) does not offer customer care training.
Meanwhile, someone else took over my case. Viktor, Viktor claimed he would sort it out and speak to the hotel. Meanwhile, I had no choice by paying this premium line in a desperate attempt to have someone to sleep. Here's what I found.
Tim, the Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en) agent, agreed that the information was incorrect and promised to resolve this and call me directly. Tim, however, never did, and when I tried calling again, I was treated like a second class citizen.
"You paid through booking.com (http://booking.com/), so we don't care. Go talk to them". Funny enough they have no problem taking my money, even for this call. I am paying you, even just to speak to you, and so why wouldn't you make an effort to resolve this? The truth is, they don't care. Maybe if I spoke French?
The story continues on, to misinformation between booking.com (http://booking.com/) and Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en). Booking.com claims they have spoken to the hotel and the hotel claims none of this ever happened. A few more agents hang up on me. But the result?
Failure. Nothing, has been resolved. Yesterday Victor gave me an ultimatum on either taking his alternative or lose everything. What was the alternative? Take the 2 rooms in the other hotel in the lower category for the same price with the additional small compensation. I got to the point where I wasn't even thinking straight because of the stress. I agreed, and it turned out this was another misinformation. The compensation was actually to pay for the different between the price of the hotels (the lower category one actually cost more) and I had to commit to almost 3,000 gbp (having both reservations booked) before anything is done. Currently, I don't know what the the situation.
Over 15 hours on the phone (logged) A giant phone bill, rooms more expensive than the original adversed but not as good, not to mention the stress that has physically affected me, and how unexcited I am for this holiday that turned into a nightmare. This is the experience I am getting in return for over 2,000 USD of my money.
Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en), even though they received a lot of my emails, never bothered doing anything and today told me they did not care, again because I booked the hotel through someone else. When you buy something in the supermarket and it goes wrong, does the manufacturer not take at least a little bit of responsibility?
You're happy enough to take my money, but when it comes to fix the mess you have created, you are running away from responsibility in the worse possible why. I am not happy. I was moved to a hotel I am not happy with, even though there are rooms available in the original hotel. I am paying, more. You offered a very small compensation that actually pays for the difference for the more expensive not as nice hotel. I've spent hours and hours on the phone and I actually have no choice at this point. Nothing else is available, of course, unless I want to pay a lot more money. You've been inconsistent and dishonest throughout the process. You agreed that the description was wrong, but avoided responsibility. Mistakes can happen, but they're an opportunity to make things better, You don't seem to make things better, at all/
This nightmare does not end there. I called Pierre & Vacances*** (http://www.pierreetvacances.com/gb-en) to book my ski passes. The agent said it would be no problem and that I could book the ski pass any time I wanted up to 24 hour prior to my arrival date.
When I called the next time, all I could hear was "I'm so sorry you can't do that" by a guy who couldn't be more stereotypical French - and hung up the phone when I asked for an explanation on how can a business be so inconsistent and insensitive. Never again. And holiday hasn't even started. Never, never again. Why would anyone book a holiday with a company that cannot even respect it's own words?
UPDATE: Since they cancelled the old booking and issued a new and more expensive one, I was told they would refund the old one and then charge me for the new one. None of that has been done yet, and over the past 2 weeks I have called and emailed 6 times to ask how and when this would be done. No one has responded to my emails and I was promised someone would call and let me know.
Nothing has been done. I spoke for over an hour with a an agent today who found out they actually had the information but that they forgot to let me know, leaving me in the dark, again. When I said this was unacceptable, She promised to escalate it to a manager, not before, agreeing that I won't have to tell my story again. I was on the phone holding for an additional 10 minutes, when someone else picks up the phone, completely oblivious to what happened, asking me to tell my story again, and of course, "did not know who put me through to her", and just to make things really nice, asked me to wait until the original colleague calls me again. Yes, that one who hasn't been responded for over 2 weeks.
So, what would you do?

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Booking.com Customer service is nice and short wait, however they are not too bright

Customer service is nice and short wait, however they are not too bright. My hotel reservation was never sent to hotel and i almost was not able to get a room. I called booking.com customer service and the agent was able to get me in a room. Few hours after i checked into room i got notification that I cancelled my room and would be refunded. I checked bank account and i was refunded. This is a mistake because I am in a room agent promised to pay them. Now who knows whats gonna happen. I contacted booking.com customer service again and after being on hold I got disconnected.

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Cefacell
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I booked the flight from *** to *** in December 2022, usually it is a *** free entry but during December 2022 the requirement changed due to FIFA and all guests arriving to *** needed to have ***. I missed this requirement (although I think booking.com should have included it somewhere on their website), I went to the airport and my boarding got denied. I spoke to booking.com representative, he said I can rebook anytime until Dec 2023. I requested them to reschedule two days later, but the customer service provided misleading information that the requested flight is not available. I checked online and saw that there were flights available during the time I requested. I disputed my claim, they did not refund. Later booking.com completely deleted this transaction from my trip history, did not refund my $3,600 neither they let me rebook. I have been booking my trips since then but not just through booking.com. I have been telling this to everyone to avoid booking any trips through this website. This website thrives on exploiting consumers. Greedy and dishonest people at the top.

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BWithNeo
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If I could give zero stars I would. I booked a airbnb and upon arrival with my 13 year old daughter at 10pm across the country nobody was there to let me in. The property was clearly a scam. I called and they cancelled the reservation for me and I had to pay out of pocket for another property for the reminder of my trip. They promised me my money back. That was a month and a half ago and I have yet to receive my 730.00 dollars. I have sent every document they have asked for down to my bank statement straight from my bank app and each time they come up with another excuse despite the multiple emails I have of promises of my money back in 7-12 days. I have spent countless hours on the phone to be told I will receive my refund, hung up on and am still going in circles with them. I finally decided to dispute it with my bank. I will hire a lawyer and sue if that is what it takes. I will not stop until I get my money. I will never do business with this company again! Terrible!

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SubjectDream
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Horrible! This site is a scam! I booked 2 rooms through southwest, who use booking.com. I never recieved the confirmation email, which would have had my pin number. I am unable to access my reservation without a pin. I have tried calling and emailing multiple times, but all they ever say is I need my pin number. I feel like they don't want to give me my reservation, so that I will be unable to cancel it. I have called the hotel and they have the reservation and give me the confirmation number, but they do not know my pin and can't rend me the email since it was booked through a 3rd party.

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AboveChoose
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Customer service is nice and short wait, however they are not too bright. My hotel reservation was never sent to hotel and i almost was not able to get a room. I called booking.com customer service and the agent was able to get me in a room. Few hours after i checked into room i got notification that I cancelled my room and would be refunded. I checked bank account and i was refunded. This is a mistake because I am in a room agent promised to pay them. Now who knows whats gonna happen. I contacted booking.com customer service again and after being on hold I got disconnected.

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Booking.com First off, I didnt get notice that my reservation - made at booking.com - was actually Priceline.com

First off, I didnt get notice that my reservation - made at booking.com - was actually Priceline.com. I went onto Booking.com to view my upcoming trip in May and was unable to locate it. It was quite an adventure to locate it and I began feeling very uncomfortable about the situation. So much to the point that I decided to cancel. I notified the representative, who asked why I wanted to cancel. EXCUSE ME? Why do I have to get permission from him to cancel a reservation six months out? Then, as he was looking at whether I can cancel, I informed my partner that I feel like this is a scam. The representative immediately asked why Im calling it a scam. I was on the call/chat for over an hour and had to call back because my $410 refund was confirmed (with email) for only $228. NEVER AGAIN!

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Danceryta
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I made a hotel reservation and I was supposed to pay when I check in, but they charged me (100%,) two weeks before. I called the hotel and they just said that the system usually charge ahead of time. Then I tried to contact Customer Service fromm Booking and it was impossible. I highly recommend NOT TO USE booking.com

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Crosseder
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Terrible, will not honor the 24 hour cancellation policy. Booked a fair at 12:20am Sunday night, called to cancel at 12:44pm. They refuse to help or cancel the ticket. Will not use again. Really rude and terrible customer service.

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TasticGame
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The hotel I booked couldn't find my reservation. Even though the hotel was willing to work with booking.com to resolve the issue they just thought to fix the issue they'd cancel my reservation entirely.

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SunnyChick
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Terrible, 3 months and awaiting on my refund from cancelled flight. Airline has already refunded money back to booking.com. This has been verified multiple times and documentation sent to booking.com that supports this. This is a sham of a company with multiple contracted companies thus making the money trail very obscure. Will likely need to take legal action.

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Booking.com Its very unfortunate that I have to write this review on Booking.com

Its very unfortunate that I have to write this review on Booking.com.Ive used the website multiple times to book places to stay for vacations, however, this is my last time using them. I booked a hotel for a 4-day Memphis vacation. I decided to cancel the two rooms I booked because I found another hotel that had a better deal/location. I canceled well within the free cancellation period. I thought everything was good to go. NOPE! Once the check-in date came first I was charged for both rooms, was refunded, then charged for one of the rooms. I went back and forth between calling and emailing both the hotel and Booking.com. NO ONE WANTED TO TAKE RESPONSIBILITY! Booking.com lied after their little investigation and said the hotel never charged me. Then they said that the amount charged was just a hold.The transaction was pending and then cleared! How it that a hold? Anyway I ended up resolving it with the hotels help (THEY ended up calling booking.com to get it sorted out). I guess Booking.com cares more about keeping their business with the hotels than their own customers. Booking.com really needs to work on their communication between their website and the hotel. I did exactly what was instructed in order to avoid getting charged, but ended up getting charged anyway due to poor communication and service from Booking.com. *** learned! What an unnecessary headache and frustration after a great vacation. I will not be using them again. For others, call the hotel to make sure Booking.com did what they were supposed to! Cause they sure wont.

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Earnic
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Impossible to contact them without the pin number. Booked rental car and never came with any pin with confirmation email. Had problem with rental company as they could not process the rental and tried reaching out to booking.com customer service and it won't let you continue the call if you don't have pin and booking number. After Several tires email, facebook message, and calls I opened the dispute directly with my Credit card company. Avoid and save yourself trouble. Never again.

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Youamba
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I was booked hotel but my confirmation was for a different hotel and my money never sent to the hotel that I originally booked, to make a long story short this site is nothing more than a scam and I as American feel it needs to be shut down, they basically stole $886 from my bank account. There’s nothing can be done. I refuse to choose a hotel who is affiliated with booking.com . They are scammers, thieves and should be punished

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WindBit
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Is a total scam also they booking a room then down the price. They gave the same day same a cheaper price I call them a customer service they reject my claims I paid the doble the room Im not recommended .

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TimesWorld
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Horrible customer service and should be investigated since they're listed as no longer in business but still doing business in ***.

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Booking.com Booking has gone downhill

Booking has gone downhill. I've used the service for years but this latest experience has ended that. I booked "Dream Luxury" in downtown *** for the Memorial Day weekend. It turns out, the apartment is in a building that does not allow AirBnB type rentals. We literally had to sneak in. Here are the instructions we received (as we were driving to ***):Please Do not mention AIRBNB to anyone in the building do to a private property , because im under corporate lease if they find out there will be a $199 fee for your background check because the required me to do that , and you will be responsible for it .Please be aware this is not a Hotel its a Resident living , any confusion that you have please contact me directly xxxxxxxxxxx do not go to the leasing office . My policies is very strictly . If something happen due to a guest going to the leasing office for instructions , you will not have any refund !Check in instructions ***if you have any questions please come directly to me***Parking is not free. Due to Downtown location there is slim to no free parking. Drive to ***. Parking Garage, Guest parking is from floor1-7 Please park in the 6th floor near the elevator, and you will see a big gate open , in the left side before the gate you will see fire extinguisher box, open it you will find the the key fob inside, if there is no gate open to enter please take the elevator you see in the garage to 1st floor down, make a the left and right to the leasing office, scan it to the door to open, entered take the elevator is on the left down to 5th floor . Make a right and walk down until you see unit is 507. The door key under the floor mat in front of the door .Please do not answer any questions for anyone in the apartment *** Leave your luggage in the car , and pick up after check in***Please contact me directly @ xxxxxxxxxxx if you have any question or concerns. Booking still allows this listing.

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Zeebr
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HORRIBLE! Totally screwed up my reservations. They led me to believe that 2 hotel rooms with two double beds in each were reserved for my family's stay. But when I received my confirmation email, there was only one bed in each room. I called booking.com and customer service informed me that they could not rectify the situation by getting me two rooms with double beds. If I wasn't satisfied, they'd have to cancel my reservations. I said, please cancel because as I jokingly said to you when I booked the rooms, "I need double beds, not sleeping with my brother-in-law or my mother"...I am 50+ years old. She cancelled the rooms but said she would not know if she could refund my money (nearly $300) until after they reviewed the phone recordings to see if it was my *** or the reps. *** that the wrong type of rooms were reserved. REALLY! I was confident that they'd be refunding my money after hearing the recording but was disappointed to learn that it would be 30 days before I could get the refund. I disputed the charges with my credit card company, and they immediately made it right by refunding the money I paid to to cover the hotel charges. But, 2 months later I get the same charge to my credit card and I've not been in another hotel and definitely didn't use booking.com to reserve rooms for me--NEVER AGAIN. When I called my credit card company to inquire about this new charge, they do the research and find out booking.com has submitted a NEW charge (basically re-submitted the same "invoice"/charge, without my knowledge or without me even utilizing any hotel rooms through them.) Fraudulent! The credit card company is now disputing the NEW charge AND has cancelled my credit card so that booking.com no longer has a valid card number to make fraudulent charges against. BEWARE! They are a SCAM. Book through the hotels website.

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Youas
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I had a problem with a car rental reservation and booking.com wouldnt help or give me a refund. I would not recommend anyone to use the service due to they give you the run around and no refund

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K. Han
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Good luck getting refund or getting your money back from this site. After 4 months getting paid from Airline they still haven't forward the refund, even as I'm writing this review!They might be cheaper or anything but forget about booking any of your travel need from this site. Always same answer, it's the third party that book your reservation and it's depend on them to refund or cancel your trip. This company need to get class action lawsuit!

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K. Eby
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They stole my money and will not refund me. They are blaming it on the hotel and have been for 3 weeks even though the hotel sent me the refund receipt. They keep saying the hotel has to do this and that even though they know the hotel has responded. Do not use their website!

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Booking.com The staff interactions were pleasant

The staff interactions were pleasant. We did not stay here because the rooms were overbooked. We used booking.com to reserve one room as we were driving , as coming into town. We arrived (WE WERE THERE IN PERSON) and the staff though apologetic and nice reported they did not have a room for us. She reported she had to cancel the reservation. Key word I heard was HAD. TURNS OUT THEY DID NOT INFORM BOOKING.COM. We did not call booking.com about this, but right away through booking.com reserved at a different hotel in ***. *** did not charge us for the room BUT BOOKING.COM did. Concerns and WHAT TO DO IS BELOW:Weary traveler if a hotel is reserved through a middleman/agent like booking.com and especially if the hotel overbooked and THEY cancel your reservation do this:1. ask why room not available 2. get name of person at hotel you are communicating with 3. CALL BOOKING AGENT (middleman) RIGHT THEN AND THERE AND PLACE STAFF ON PHONE. INFORM (in this case booking.com) booking agent you are there and room not available so this reservation needs cancelled. Make sure they know you are there, not a no show, and hotel had to cancel not you.4. Get the booking.com agent name.5. Then go immediately to the site (in my case a downloaded app for booking.com) AND send a message to customer service , with all details of what transpired. This is so names and interactions and times are in Writing. 6. The next morning check the site (in this case booking.com) make sure this reservation shows it WAS CANCELLED. If not reflected cancelled ie reservation still open THEN CALL, call customer service right away, CONTACT THEM BEFORE THE CHECK OUT TIME WOULD HAVE BEEN.Then hopefully you will not be charged by booking.com.

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Booking.com My *********** had a reservation for a b&b in *************** and unfortunately we had to cancel our trip due to a

My *** had a reservation for a b&b in *** and unfortunately we had to cancel our trip due to a sudden back problem which made it almost impossible for my husband to walk. The b&b would only allow cancellations within 30 days. We were 29 days out when we tried to cancel. Our reservation was via Booking.com. We reached out to them, explaining our situation and they were able to get us a full refund within 30 minutes! We were amazed! Will definitely continue to use their services.

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Booking.com During our trip to Egypt

During our trip to Egypt. I booked two nights with my wife and children from January 13th to January 15th, 2022, in Alexandria, Egypt. @ ***. Then we could not stay in the apartment for more than an hour and left the place immediately to another hotel and the place is not related to the Four Seasons standard at all or even a sole star hotel and it was dangerous to stay there especially during the COVID pandemic. I contacted Booking.com and they refused to refund or provide any assistance. The issues were as shown below:1- The master bathroom is not working and is locked. 2- A very foul smell emanating from the apartment, because of problems with the sewers and the lack of cleanliness in the place. 3- The dining chairs are bad and damaged. 4- The glass window of the middle room is not tight and freezing air leaks from the balcony, which makes it impossible to sleep in the room. 4- Sheets and covers were not washed from the previous person, and there was a hair over the pillows. 5- The bed linen is not clean. 6- The main air conditioning in the entrance is not working. 7- Painting the walls under finishing, sound like they tried to fix the wall but not finished 8- the bathroom doors, do not close and are damaged. 9- The bathroom is not clean and smells bad. 11- The lighting is bad and there are many bulbs that do not work 10- We did not use the kitchen or the beds. Not a pleasant experience for us and we do not want to repeat it and do not recommend it to anyone in the future

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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Use this comments board to leave complaints and reviews about Booking.com. Discuss the issues you have had with Booking.com and work with their customer service team to find a resolution.