CB Travel Agencies and Tour Operators Booking.com Lack of support with my account being hacked and ability to get any thing resolved and clarified

Booking.com review: Lack of support with my account being hacked and ability to get any thing resolved and clarified

lara young of US

Jul 12, 2024 8:27 am EDT

Verified customer

Featured review

I first contacted customer service of Booking.com on Friday 14th May following suspicious activity on my account. After receiving an email to confirm that I was successful in changing my email on my account, I clicked on the link to say I had not done this and restored my own email address. I then went on my account to see that someone had tried to make two hotel bookings - both to Naumi Hotel.

1. Confirmation Number [protected] Pin number 5194 and a payment of £202 was taken from a credit card that I had loaded on the account. A second booking to the same hotel was attempted to be made - for a longer stay - totalling £2976 Confirmation Number [protected] Pin 9489. Payment from my card was not accepted as it exceeded my credit limit.

I rang with great concern and first of all the customer service lady totally misunderstood - contacted the hotel and came back and said to me that the booking needs me to change my card details etc .

When I said again the situation, she then was surprised and said that she will send this over to be investigated.

I called the next day to also say that it seems that someone had also been looking at flights on my account which was not me.

The man confirmed that my query had been sent for investigation and said that they would add the concern about the flights. I changed my password and removed cards off.

A few days later I had not heard from anyone from booking,com and the hotels still saying confirmed and awaiting payment. I contacted the hotel direct - initially the reply came back to say that they had also referred it to booking,com but on the second attempt they removed booking and cancelled payment.

Later I started using booking.com for my own holiday plans and saw that my travel credit of £22.77 had been spent on a flight! I had not done this. I contacted booking.com again. All I get is the matter is being investigated.

I am concerned as even this was after the date I reset my password.

On the 10th July I then got a notification pop up that my flight had been booked. I have not done this! There is nothing on my account that says that I have a booking button my genius record I see 4 hotels and one flight booked

Somehow someone is still accessing my account.

There continues to be great concerns and my complaints are that I can not get the matter resolve with booking.com. I have no information back. I can not easily talk to any one. Today I cant even be connected on the phone. I want to know who is booking these trips and how come someone can still. I want to know what other ways is this affecting me. I want to close my account and have genuis level transfered to a new one I have open, I want my travel voucher transferred, I want the person hacking my account identified.

Some how an email address [protected]@send4.uk is always appearing as a reply to email. This is not mine!

I want to hear from someone at booking.com immediately and get help. Please contact me [protected]@gmail.com

Desired outcome: I want booking.com to contact mew with answers and resolutions and to talk about what more can be done

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

Booking.com - never give your credit card details to booking.com 235

Resolved

Replied

Booking.com - scam 28

Resolved

Replied

Booking.com - bad service 52

Resolved

Replied

Booking.com - to cancel hotel reservation 4

Resolved

Replied

Booking.com - defamatory review 49

Resolved

Replied

Booking.com - fraudulent invicing 2

Resolved

Booking.com - trieing to cancel booking

Booking.com - hotel booking 1

Booking.com - Reservation confirmation number 3449118975, pin 9273

Booking.com - complaint against elements hotel times square 1

View all Booking.com reviews and complaints

Previous review Next review

0 comments

Add a comment

Booking.com Contacts

Booking.com phone numbers

+44 203 320 2609
+44 203 320 2609

Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 303 303 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone number

International

+1 (888) 850-3958
+1 (888) 850-3958

Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number

United States

+44 208 612 8000
+44 208 612 8000

Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number

8%
Confidence score

United Kingdom

+353 14 283 000
+353 14 283 000

Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone number

Ireland

+61 292 559 200
+61 292 559 200

Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone number

Australia

+64 93 004 670
+64 93 004 670

Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone number

New Zealand

+43 120 5550
+43 120 5550

Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone number

Austria

+32 22 075 800
+32 22 075 800

Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone number

Belgium

+45 33 443 340
+45 33 443 340

Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone number

Denmark

+358 961 291 700
+358 961 291 700

Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone number

Finland

+33 153 251 312
+33 153 251 312

Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone number

France

+49 211 9098 5000
+49 211 9098 5000

Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number

Germany

+39 683 365 700
+39 683 365 700

Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone number

Italy

+47 21 052 300
+47 21 052 300

Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone number

Norway

+48 224 892 000
+48 224 892 000

Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone number

Poland

+351 211 208 000
+351 211 208 000

Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number

100%
Confidence score

Portugal

+46 851 758 000
+46 851 758 000

Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone number

Sweden

+41 442 003 850
+41 442 003 850

Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone number

Switzerland

+86 216 080 7200
+86 216 080 7200

Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone number

China

+852 29 558 700
+852 29 558 700

Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone number

Hong Kong

+60 322 967 800
+60 322 967 800

Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number

33%
Confidence score

Malaysia

+63 29 882 000
+63 29 882 000

Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone number

Philippines

+65 66 033 400
+65 66 033 400

Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone number

Singapore

+27 216 812 520
+27 216 812 520

Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number

14%
Confidence score

South Africa

+886 287 268 300
+886 287 268 300

Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone number

Taiwan

+971 44 358 200
+971 44 358 200

Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number

60%
Confidence score

UAE

+54 115 296 5600
+54 115 296 5600

Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone number

Argentina

+55 113 956 4000
+55 113 956 4000

Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone number

Brazil

+52 555 047 1800
+52 555 047 1800

Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone number

Mexico

More phone numbers

Booking.com emails

customer.relations@booking.com

100%
Confidence score: 100%

Support

marlen.penner@booking.com

100%
Confidence score: 100%

Support

customer.web@booking.com

100%
Confidence score: 100%

Support

customer.service@booking.com

100%
Confidence score: 100%

Support

More emails

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 07, 2024