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CB Travel Agencies and Tour Operators Booking.com Lack of support with my account being hacked and ability to get any thing resolved and clarified
Booking.com

Booking.com review: Lack of support with my account being hacked and ability to get any thing resolved and clarified

L
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8:27 am EDT
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I first contacted customer service of Booking.com on Friday 14th May following suspicious activity on my account. After receiving an email to confirm that I was successful in changing my email on my account, I clicked on the link to say I had not done this and restored my own email address. I then went on my account to see that someone had tried to make two hotel bookings - both to Naumi Hotel.

1. Confirmation Number [protected] Pin number 5194 and a payment of £202 was taken from a credit card that I had loaded on the account. A second booking to the same hotel was attempted to be made - for a longer stay - totalling £2976 Confirmation Number [protected] Pin 9489. Payment from my card was not accepted as it exceeded my credit limit.

I rang with great concern and first of all the customer service lady totally misunderstood - contacted the hotel and came back and said to me that the booking needs me to change my card details etc .

When I said again the situation, she then was surprised and said that she will send this over to be investigated.

I called the next day to also say that it seems that someone had also been looking at flights on my account which was not me.

The man confirmed that my query had been sent for investigation and said that they would add the concern about the flights. I changed my password and removed cards off.

A few days later I had not heard from anyone from booking,com and the hotels still saying confirmed and awaiting payment. I contacted the hotel direct - initially the reply came back to say that they had also referred it to booking,com but on the second attempt they removed booking and cancelled payment.

Later I started using booking.com for my own holiday plans and saw that my travel credit of £22.77 had been spent on a flight! I had not done this. I contacted booking.com again. All I get is the matter is being investigated.

I am concerned as even this was after the date I reset my password.

On the 10th July I then got a notification pop up that my flight had been booked. I have not done this! There is nothing on my account that says that I have a booking button my genius record I see 4 hotels and one flight booked

Somehow someone is still accessing my account.

There continues to be great concerns and my complaints are that I can not get the matter resolve with booking.com. I have no information back. I can not easily talk to any one. Today I cant even be connected on the phone. I want to know who is booking these trips and how come someone can still. I want to know what other ways is this affecting me. I want to close my account and have genuis level transfered to a new one I have open, I want my travel voucher transferred, I want the person hacking my account identified.

Some how an email address [protected]@send4.uk is always appearing as a reply to email. This is not mine!

I want to hear from someone at booking.com immediately and get help. Please contact me [protected]@gmail.com

Desired outcome: I want booking.com to contact mew with answers and resolutions and to talk about what more can be done

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    Dec 25, 2024
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